[EL8TED]

the problem here in lies that in any form of customer service work, for every one guy who is fairly rational with his claim of an unfair sale, referring to this post, there are ten people who fly off the handle and make that particular person possibly less inclined to make good on the error. And group all customers together.

I work in coles, and have done for some time, and i can say that more often than not customers are a$$holes and even when attempts are made to explain a reason for an error or why it cannot be edited, they simply do not care. However having said that more often than not an arrangment is made because we understand that customers talk, and word travels fast, and to achieve maximum sales goals, where possible customer service and satisfaction is number one priority.

however also Customers are not always right.. they unless working currently in the business they are complaining to have no idea of the day to day basis of crap in that retail outlet. so they need to back off and know they arnt god in these situations and act in an appropriate manner towards the staff.

having said that, if a person is just a d1ck which seems to be the staff at sprints here, and were born into the world with a who cares attitude, then the issue is why is this person remaining within the employment of the outlet.