Quote:
Originally Posted by Yellow_Festiva
Dealing with ASIC...
Moved house, need to move my company address. Can't find my Corporate Key so after I call them they send me a form to fill out, and tell me to include a cover page asking for the change of address without the Corporate Key, then I will request a new Corporate Key that they will send to my new address. And all this is apparently on their memo system after my calls.
Send off the letter, my return address is my PO BOX, the same one I want to use to make my mailing address for my company.
They reply, by mail stating they can't process my request as the paperwork is missing the Corporate Key.
They sent the reply to the PO BOX I requested the change be made to.
You couldn't make it up if you tried....
|
It gets better...
I tried to call them (again) and couldn't get through. So I send another online enquiry. I explain in great detail what I was told to do, and how stupid they were to request I provide something they told me not to provide. I also clearly indicated that they didn't read anything I sent, and that the reply I got was a generic 'copy and paste' reply.
Waited a few days and got this response:
_____________________________
Please do not reply to this email as it is an unattended mailbox. Please ask us a question by contacting us at
www.asic.gov.au/question
Enquiry Number: 1-5364023****
Dear Mr Yellow Festiva
YF69YF69.1 PTY LTD
A.C.N. ABC123ABC
Thanks for your enquiry.
We can confirm a Form 484, change to company details, was received on 23 January 2023, however we require further information before the lodgement can be fully processed.
On 25 January 2023 we returned Form 484 to the lodging party, along with a covering letter explaining what information is required.
Once you amend the Form 484, please return this at your earliest convenience by posting the completed lodgement to:
ASIC
GPO Box 4000
Gippsland Mail Centre 3840
Please take a moment to complete a short survey on the effectiveness of this email.
Kind regards,
"Dope that can't read"
Customer Service Officer
Australian Securities & Investments Commission
Ph: 1300 300 630
_________________________________
I almost punched a hole through the laptop screen....
Back to trying to call them. Nope... we are busy, call back later.
Make another document and include all the BS previous correspondence. Threw in a few choice phrases about how they are robots that can't deviate from a script and they don't bother reading anything sent to them.
Told them my patience was wearing thin, and to get your bloody act together.
I felt better after that.... petty, I know. They can either ignore me, call me, or send me another 'we did not get a reply from our previous request'.
Well.. it seems it finally landed on the lap of a person that can read and comprehend basic English...
______________________________
Please do not reply to this email as it is an unattended mailbox. Please ask us a question by contacting us at
www.asic.gov.au/question
Enquiry Number: 1-5364023****
Dear Mr Yellow Festiva
YF69YF69.1 PTY LTD
A.C.N. ABC123ABC
Thanks for your enquiry about your corporate key.
To send your corporate key to a company address other than your registered office, contact us and include:
the company's name and Australian Company Number (ACN)
your full name, date of birth and place of birth
your role within the company (e.g. director, secretary)
the company's current registered office, and
which company address you would like the corporate key sent to (e.g. officeholders residential address, registered agent address).Note: If all of the company's addresses are out of date please outline this in your online enquiry.
We'll be in touch to let you know how you can get a new corporate key.
Please take a moment to complete a short survey on the effectiveness of this email.
Kind regards,
"Person that can read, somewhat"...
Customer Service Officer
Australian Securities & Investments Commission
Ph: 1300 300 630
____________________________________________
Why can they somewhat read? Because all that they have requested was in the original cover letter sent the very first time..
Oh well. Will make Mr ASIC happy and send everything off - again.
Lets see what they come back with next time....