[.:4:.]

So there is a redemption offer for an extra battery for the drill kit i got my son today.
Man alive is that a process. Way more difficult then it should be. He was willing to give up, as was I. But putting our heads together we persisted. 1st hurdle was, the internet side gets to a point and no further on a phone. We tried both his and mine. But computer it works. Invoice number. Well the receipt has that but doesnt say that directly and also has a bunch of other numbers on it. I googled what it was asking for and yeah found it. But you have to delete any - or # or spaces which i found out after much frustration. Then there was the upload a digital copy of the invoice. This was partially dumb luck. Normally when the cashier asks if i want a digital receipt i dont bother, but as i had told my son to keep the paper receipt in case of warrenty i said yes to that. So i had that but in a message on my phone. My son being the not a idiot he is, suggested i copy and paste in my phone and email it to myself then its on the computer. Great idea. Dones that and did the upload to the form. It was a png file, form needed a jpeg or a pdf. I wasnt angry just a bit aggitated. Once again wonder boy had a good suggestion. Open it in ms paint and convert to jpeg. That wasnt a good suggestion, that was the solution. Everything then went through and who knows how long it will take to arrive but he has a 3rd makita 18v 5ah battery coming his way.

I do understand why companys do this for redemption stuff, its so people give up and they give away less stuff for free. If it was just me id have given up. My son would have too. But 2 heads have different ideas and got the result after only maybe 40 minutes of bottling up rage. He got the confirmation email so it did go through.