Bloody mobile phones!!

[starkersEB]

This is a rant/question about my mobile phone
Well here goes I bought a brand new top of the range mobile about 6-8 months ago. Within a couple of weeks the joystick stopped working, sent to repair centre, repaced straight away, no worries. Then not long after that my new one kept on freezing all the time, I take it back they send it away to "upgrade software" this takes on average 3 weeks. I had to send it back 5 times before the replaced it this time because that is their "policy". So i get my new phone 3 weeks ago and now the buttons and joystick stuffs up and the cycle starts all over again!! Now through out all this time i have made numerous phone calls to the manufacturer and the service provider to only hear excuses etc... All i relly want is someone to say ok seeing as you have had so much trouble with this model we will give you this our newest one. But nothing only well our policy is this..... I have had loan phones longer than ive had a $700 phone it such a pain in the a#@e.

So if you were me what would you do in my position?

[ON_DUBS]

300 bux is about as much as i'd spend on a phone.

freezing and other problems are often caused by malware, spyware, malicious hidden software that you get from ИИИИ like jamster.

[JTFG]

That really sucks!, may I ask what kind of phone you got?

[WizBang]

I hate mobiles
What carrier are with?

[StorminaTcup]

Threaten that you will go to another dealer if they dont replace the phone with a new one. Unless you took out insurance on the phone, I believe that they are probably be within their rights to send it back for repairs. If you have a good dealer, they would replace it with a new one (the same as you purchased)

[Peuty]

You have to realise that it isn't the service providers problem at all. And the dealer can only play as the middle man between the end user and the manufacturer.
Dealers cannot straight up replace phones willy nilly, because it is putting them out of pocket for no good reason. It is up to the manufacturer to issue a replacement, not the dealer or agent.

[starkersEB]

Originally Posted by Peuty

You have to realise that it isn't the service providers problem at all. And the dealer can only play as the middle man between the end user and the manufacturer.
Dealers cannot straight up replace phones willy nilly, because it is putting them out of pocket for no good reason. It is up to the manufacturer to issue a replacement, not the dealer or agent.

Thats exactly what i have said I know it is not the dealers problem, the only reason i have contacted the dealer is because i thought they may have better luck sorting things out with sony.

[RAREV8]

Originally Posted by Peuty

You have to realise that it isn't the service providers problem at all. And the dealer can only play as the middle man between the end user and the manufacturer.
Dealers cannot straight up replace phones willy nilly, because it is putting them out of pocket for no good reason. It is up to the manufacturer to issue a replacement, not the dealer or agent.

This is typical of the retail industry today they are happy enough to take the money out of your pocket but will do nothing in relation to customer sevice.
The place that you bought your phone whether it was from a service provider shop or otherwise should help you by speaking to the supplier on your behalf.

A service provider is just that. Their sole raison d' etre is to provide a sevice, part of which is supplying you with the equipment necessary to use their service.
Whilst you and the phone company have statutory rights, these go out of the window if you take them to an industrial tribunal.
I have recently had this experience as someone bought one of our products, it went wrong twice and he wouldn't get it repaired the second time. Our policy is instant replacement after 2nd repair but he won anyway!

The law looks kindly on the poor consumer and often treats the supplier like a criminal..take advantage if it!

[klawsterfobik]

ive got insurance on my phone, and they sent it away to get repaired...

you wouldnt be talking about a certain Nokia 3230 would you? These problems sound a little too similar.

What ever happened to the old phones that worked?! so much for technology making life easier!

[brenx]

Originally Posted by klawsterfobik

ive got insurance on my phone, and they sent it away to get repaired...

you wouldnt be talking about a certain Nokia 3230 would you? These problems sound a little too similar.

What ever happened to the old phones that worked?! so much for technology making life easier!

I've got a 3230. I treat phones pretty badly and the 3230 is the only phone I've had for longer than 6mths without a failure. I've had the phone over 12mths now. I'm very happy with it. It starts up slow but thats easily sorted. Don't turn it off ;)

[XR8 Uterous]

Originally Posted by brenx

I've got a 3230. I treat phones pretty badly and the 3230 is the only phone I've had for longer than 6mths without a failure. I've had the phone over 12mths now. I'm very happy with it. It starts up slow but thats easily sorted. Don't turn it off ;)

I have a 3230 too, brilliant phone, my phone cops a fair bashing and i have never had a trouble, although i did shatter the screen... but that was my fault, not the phone :(

[clontarf_x]

*hugs his 3315*

Who needs Java, seriously..... It's a phone people!

[Steffo]

Love my Motorola V3688+

Got it for $40 with a new charger, battery, leather case and car charger.

It's got no colour crap, no wap, no BS. It's a phone. It makes calls. It always works. And it's not very big either. I love it

[fiery]

starkers EB: personally I think you need to call their bluff a bit. But before you do, do some research, ring consumer affairs and find out who you can deal with in this..
When you ring the provider again, have cold hard facts at hand.
I found out I could cancel my policy with a company simply because they breached the 'contract' within the first 24 hours... (the phone didnt work)..
I was given another phone and my plan was changed to what I actually wanted instead of what they wanted me to have (all because I had already contacted another provided and was able to state exactly what phone, deal and the persons name I dealt with was)...

Yes, I do believe you have every right to be upset.. but, make sure you follow it up calmly and collect facts first.

Good luck, let us know how it all works out for you...

*love my motorola V3...... well for now until it plays up :

[4.9 EF Futura]

Originally Posted by Steffo

Love my Motorola V3688+

Got it for $40 with a new charger, battery, leather case and car charger.

It's got no colour crap, no wap, no BS. It's a phone. It makes calls. It always works. And it's not very big either. I love it

Lol - did it come with the doublemint???

Ive had my current phone for the better part of a year and i have to say ive been very very very impressed with it (nokia 6630). Ive seen many other camera/flip phones fall by the wayside but this thing has performed like a champion. Never even had to reset it.

Takes great pics (no need for a digicam now), all sorts of software available for it (playing around with TomTom navigation) but more importantly its never hung, frozen, stopped.

Best $1000 ive spent in a long long time and wont need to upgrade for ages.

[Steffo]

Originally Posted by 4.9 EF Futura

Lol - did it come with the doublemint???

Be cool if it did... haven't had that stuff in ages...

[JADED6]

The last decent nokia i had was the 33 series (3330)
Now that its a mass market thing quality goes down the drain.

[Pinkbits]

After having 4 nokia's over the last eight years and the last one a 6220, i will not have another nokia, this phone is in mint condition but the constant switching off even though battery is 1/4 to 1/2 charged was really frustrating (common with this model & 6225 i'm told). Switched to sony ericsson walkman and apart from having to re-learn the menu functions, a real good phone, oh, and better still, due to being a valued customer no handset repayments!, does'nt hurt to ask the question.

[vztrt]

New phones are going to have a large amount of Faults. The phone manufactures create a new phone ever 6 months and put all the features and gadgets because they need to capture market share so testing of the phone isn't done as often. With more and more programming going into these phones they are going to start crashing. Also manufacturing processes create all sorts of hardware faults and things like moving a soldering station can make the amount of defect jump.

[Mk II]

Hey StarkersEB,
Can i ask who you are with? I work for a telstra shop and I will try and explain our policies to help you out!!
When we sell a mobile phone we have a 30 day "lemon policy", that is if the phone is returned faulty within 30 days it is replaced, no questions asked straight away.
After that all phones have a 12 month warranty, so if you have been paying for these repairs you have been screwed over and need to talk to your provider.
When the phone is sent away it is actually out of your providers hands, so ringing them probobly wont help you im afraid, however, if your phone comes back from repair 3 times and isnt fixed (and the problem isnt liquid ingress (spelling)) it should be replaced with a model of the same value for you.
Another thing, what model is your phone, if you tell me that i may be able to get you some info on what is goin wrong, and how you may be able to get it fixed once and for all!!!

Hope thats been a help to you
Mk II

[starkersEB]

Originally Posted by Mk II

Hey StarkersEB,
Can i ask who you are with? I work for a telstra shop and I will try and explain our policies to help you out!!
When we sell a mobile phone we have a 30 day "lemon policy", that is if the phone is returned faulty within 30 days it is replaced, no questions asked straight away.
After that all phones have a 12 month warranty, so if you have been paying for these repairs you have been screwed over and need to talk to your provider.
When the phone is sent away it is actually out of your providers hands, so ringing them probobly wont help you im afraid, however, if your phone comes back from repair 3 times and isnt fixed (and the problem isnt liquid ingress (spelling)) it should be replaced with a model of the same value for you.
Another thing, what model is your phone, if you tell me that i may be able to get you some info on what is goin wrong, and how you may be able to get it fixed once and for all!!!

Hope thats been a help to you
Mk II

Its a sony ericsson k750i and im with vodafone for all those asking (i would like to say though this is no disrespect to vodafone i know they have done all they can its sonys problem) I have yet to pay for a repair just had the inconveinence of having to take it in every week or so. Its interesting you say if it has been back more than 3 times they should replace with a phone of the same value because ive asked them to do that and they said it wasnt their policy to do this. I would appreciate any tips on what to do. I guess if all else fails ill just ring consumer affairs or even just say i will to try and get their bluff. CHEERS guys

[Mk II]

Originally Posted by starkersEB

Its a sony ericsson k750i and im with vodafone for all those asking (i would like to say though this is no disrespect to vodafone i know they have done all they can its sonys problem) I have yet to pay for a repair just had the inconveinence of having to take it in every week or so. Its interesting you say if it has been back more than 3 times they should replace with a phone of the same value because ive asked them to do that and they said it wasnt their policy to do this. I would appreciate any tips on what to do. I guess if all else fails ill just ring consumer affairs or even just say i will to try and get their bluff. CHEERS guys

I dont know or need to know vodafones return/repair policy, thats just ours. Has the phone been coming back repaired and then the same fault occurs straight away? Or is the phone returning unrepaired?
I understand your inconvenience and hope you get it fixed soon!!

Mk II

[starkersEB]

Originally Posted by Mk II

I dont know or need to know vodafones return/repair policy, thats just ours. Has the phone been coming back repaired and then the same fault occurs straight away? Or is the phone returning unrepaired?
I understand your inconvenience and hope you get it fixed soon!!

Mk II

Its coming back repaired (apparently) and then sometimes within hours the same fault has happened.

[FGX-351]

Originally Posted by starkersEB

Its a sony ericsson k750i and im with vodafone for all those asking (i would like to say though this is no disrespect to vodafone i know they have done all they can its sonys problem) I have yet to pay for a repair just had the inconveinence of having to take it in every week or so. Its interesting you say if it has been back more than 3 times they should replace with a phone of the same value because ive asked them to do that and they said it wasnt their policy to do this. I would appreciate any tips on what to do. I guess if all else fails ill just ring consumer affairs or even just say i will to try and get their bluff. CHEERS guys

how did i know yours was a sony erricson, lol my brothers t630 and my j200 or whatever it is all failed miserably with the same problems, and a frend who bought his j200 at the same time had his fail miserably aswell and with the same problems, i agree with most people with the 33** being the most reliable nokia, mine broke after i accidently took it swimming, i realised when as soon as i dove in i could feel it going snap crackle pop in my pocket:S, but even after that it still worked for 3 months before it eventually shutdown for good, ive had a 3100 which went bad after 7 months(the antenna snapt on the inside apparently) it started goin in and out of reception until eventually never getting it, my 3220 recently had the same thing except it works again now(strange) i just bought a new 6101 and have had no problems yet so hopefully this one wont shyt its self(doubt it)..........sam

[Zed7fiddy]

Originally Posted by starkersEB

Its a sony ericsson k750i and im with vodafone for all those asking (i would like to say though this is no disrespect to vodafone i know they have done all they can its sonys problem) I have yet to pay for a repair just had the inconveinence of having to take it in every week or so. Its interesting you say if it has been back more than 3 times they should replace with a phone of the same value because ive asked them to do that and they said it wasnt their policy to do this. I would appreciate any tips on what to do. I guess if all else fails ill just ring consumer affairs or even just say i will to try and get their bluff. CHEERS guys

Let us know how you go with this mate, i got me a the same phone and am also having problems the same way (phone is roughly 3 months old) and will be putting it in for repair soon, also with vodafone but bought mine on a $260 special through a vodafone rewards program, i was warned about these problems with the sony ericcson (all of their phones) but i didnt listen, ill listen next time....

[Lukeyson]

yeah i hate mobiles, but i cant live without them i normally only spend $600 on a phone, and they always die at about 18months, 6 months b4 contract is up, but i got the N70 this time which was closer to a 1000, but it has 2 yr warranty.

[TURBO_GHIA]

mate ditch the $700 piece of crap and get a $100 jobbie ive had about 5 of them and they all work all the time with out a dout,dont waste ya time and money of them when they will be out of fashion in a month and a new one will be out

I know a fair bit about phones, and used to do a fair bit with them in a market phone repair/case stalls. I also used to play around with the flash files and upload them onto the phone.

I'd only go with Samsung. I have converted all the family's phones to Samsung, except for my dad who uses a 3310 (33xx series was the last good nokia phone) THe only problem we had is with a E700, the phone fell out my sisters pocket, was stepped on whilst open. That sorta killed the phone. I now have a E730 (bought of ebay Mid last year for $300, had a look in Telstra 2 months ago, was over $800 outright). I have had no problems with this phone and it takes alright photos as well

My mother has a E530 (pinky/purple tinted titanium case) and brother a D500 and we all do not have any complaints. Their software and processors are good (Nokia colour screens and Motorolas are feel too laggy and clumsy for me), screen is big and clear, controls are fairly easy (takes a day or 2 to work out the space button is on the hash key, and runs Java programs fairly quickly. FM radio and MP3 player are also great features, as is Bluetooth and speakerphone

And for the love of God don't get a 3 phone!

[Laminge]

Pitty purchase wasnt within the last 6 months and on a credit card

I would have dumped the phone back to the seller, with a letter detailing faults, and disputed the credit card transaction

[BA_Turbs]

Originally Posted by Laminge

Pitty purchase wasnt within the last 6 months and on a credit card

I would have dumped the phone back to the seller, with a letter detailing faults, and disputed the credit card transaction

An interesting suggestion. Have you done this, perhaps not specifically with a mobile phone, with any success? I know credit card companies like AMEX and Diners will go into bat for you, but this basically getting them to take the fight up for you.

Good idea, keen to know if it would work.