Price Matching

Crazy Dazz · 22-12-2020, 11:54 AM

Apart from the shenanigans that go on, I don't understand why some businesses claim that they will Price-Match.

Recently I was buying a battery. Store A had them on special, but even though they had a price for the battery I wanted, did not have it in stock and needed to order it in.

Store B advertises that they will match a competitor's price. (Note: Match, not Beat.) So I asked them to match Store A's price.
They jumped on the computer, and told me that it didn't apply, because Store A didn't have it in stock.
Yes I said, why do you think I'm here?
So they explained that they would only price match if a local competing store had the same product in stock.

This may sound fair enough, but think about what they're actually proposing:
I'm at Store A, and can simply buy the product and take it home.
But instead, I should get back in my car and drive to Store B,
Where, After much mucking about, they MIGHT agree to sell it to me, for exactly the same price.

roKWiz · 22-12-2020, 12:17 PM

Quote:

Originally Posted by Crazy Dazz

Apart from the shenanigans that go on, I don't understand why some businesses claim that they will Price-Match.

Recently I was buying a battery. Store A had them on special, but even though they had a price for the battery I wanted, did not have it in stock and needed to order it in.

Store B advertises that they will match a competitor's price. (Note: Match, not Beat.) So I asked them to match Store A's price.
They jumped on the computer, and told me that it didn't apply, because Store A didn't have it in stock.
Yes I said, why do you think I'm here?
So they explained that they would only price match if a local competing store had the same product in stock.

This may sound fair enough, but think about what they're actually proposing:
I'm at Store A, and can simply buy the product and take it home.
But instead, I should get back in my car and drive to Store B,
Where, After much mucking about, they MIGHT agree to sell it to me, for exactly the same price.

And they wonder why people shop online.
You would think the price match store could sell it to you for the that price simply out of goodwill.
Its this kind of thing people remember when dealing with retail stores and usually tell other about.

Tonz · 22-12-2020, 01:47 PM

Department Fair trade might show some interest in that.worth contacting...after new year.

Citroënbender · 22-12-2020, 01:59 PM

Decades ago, a mate started a pawnbroking shop. To gauge how he should address marginal issues, he pawned something mundane worth a few hundred at another shop (Aceben, from memory) and deliberately went back a couple of days late to redeem his pledge.

The proprietor looked at the ledger, looked him up and down, sighed and said “**** it, just pay us the agreed sum and take it”.

My mate applied this, the “**** it” factor to many transactions for the rest of his trading career (mostly as an importer of goods). The goodwill it generated often saw him retain customers when newer players were trying to build a market profile, and he was seldom short of a favour to call in, at a pinch.

It’s surprising this hasn’t been quantified (or fostered) more as a discretionary option for retailers.

Mr_G6ET · 22-12-2020, 02:01 PM

Quote:

Originally Posted by Crazy Dazz

....some businesses claim that they will Price-Match ......

I use https://www.shopbot.com.au/ to compare prices before I go anywhere.
I do aim to support local but when the difference is significant, I have that conversation with the sales person and walk away.

hayseed · 22-12-2020, 02:27 PM

Quote:

Originally Posted by Crazy Dazz

Apart from the shenanigans that go on, I don't understand why some businesses claim that they will Price-Match.

Recently I was buying a battery. Store A had them on special, but even though they had a price for the battery I wanted, did not have it in stock and needed to order it in.

Store B advertises that they will match a competitor's price. (Note: Match, not Beat.) So I asked them to match Store A's price.
They jumped on the computer, and told me that it didn't apply, because Store A didn't have it in stock.
Yes I said, why do you think I'm here?
So they explained that they would only price match if a local competing store had the same product in stock.

This may sound fair enough, but think about what they're actually proposing:
I'm at Store A, and can simply buy the product and take it home.
But instead, I should get back in my car and drive to Store B,
Where, After much mucking about, they MIGHT agree to sell it to me, for exactly the same price.

Store B is run By Muppets...

**GasoLane** · 22-12-2020, 02:29 PM

Quote:

Originally Posted by Crazy Dazz

Apart from the shenanigans that go on, I don't understand why some businesses claim that they will Price-Match.

Recently I was buying a battery. Store A had them on special, but even though they had a price for the battery I wanted, did not have it in stock and needed to order it in.

Store B advertises that they will match a competitor's price. (Note: Match, not Beat.) So I asked them to match Store A's price.
They jumped on the computer, and told me that it didn't apply, because Store A didn't have it in stock.
Yes I said, why do you think I'm here?
So they explained that they would only price match if a local competing store had the same product in stock.

This may sound fair enough, but think about what they're actually proposing:
I'm at Store A, and can simply buy the product and take it home.
But instead, I should get back in my car and drive to Store B,
Where, After much mucking about, they MIGHT agree to sell it to me, for exactly the same price.

I'd say fair call on Store B. Supply and demand, you want it now, they have it.

If you want it at a cheaper price wait for store A to get it.

Or do what most people do, check prices before leaving home.

Honest Gaza · 22-12-2020, 08:53 PM

Quote:

Originally Posted by GasoLane

I'd say fair call on Store B. Supply and demand, you want it now, they have it.

If you want it at a cheaper price wait for store A to get it.

Or do what most people do, check prices before leaving home.

I agree, I think most stores indicate that it must be identical model and "in stock".

Crazy Dazz · 22-12-2020, 10:37 PM

Quote:

Originally Posted by GasoLane

I'd say fair call on Store B. Supply and demand, you want it now, they have it.

If you want it at a cheaper price wait for store A to get it.

Or do what most people do, check prices before leaving home.

That's not the issue.
My point was WHY they bother to advertise Price Matching?
When it's cheaper at store A, just buy it there. The only reason you would ever ask Store B to price match, is if you can't simply get it from A.
I suppose maybe if your car was off the road, and Store B was a shorter walk...

**GasoLane** · 23-12-2020, 10:23 AM

Quote:

Originally Posted by Crazy Dazz

That's not the issue.
My point was WHY they bother to advertise Price Matching?
When it's cheaper at store A, just buy it there. The only reason you would ever ask Store B to price match, is if you can't simply get it from A.
I suppose maybe if your car was off the road, and Store B was a shorter walk...

Or perhaps store A is closed, or across the other side of town.

b0son · 22-12-2020, 04:36 PM

Ultimately, they're counting on you paying the higher price because they have it in stock, and you can't wait. It's not an unreasonable position given how impatient shoppers have become in recent years, and are happy to pay above RRP to get something now rather than wait.

ford71V8 · 22-12-2020, 04:43 PM

I got knocked back on Price Match for an identical item because the lower priced item included a longer warranty

The guy spent ages trawling thru the advertised item's fine print looking for something of difference to their own product so he could reject my query. When he pointed that out, I had to explain that that made it even more of a reason to match the price as he was offering only a 1 year warranty compared to the cheaper item's 2 year warranty.
He didn't seem to understand

roKWiz · 22-12-2020, 05:43 PM

A couple of years back I had forgotten to bring some Feast and Watson Spar varnish back from $ydney, so decided to try my luck at the newly opened Bunnings in Wangaratta.
Not in the least expecting for them to stock it (so far from the sea) found it on the shelf.
Considering myself lucky enough to get it, I happen to mentioned it was usually cheaper at Whitworths chandlery in $ydney. Bunnings happily price matched it even though they knew it would be either 700km to $ydney or 300km to Melbourne for me to otherwise buy it.

Never liked the "Green Shed"people but I do ocassionally buy from this one.

hayseed · 22-12-2020, 10:49 PM

Quote:

Originally Posted by roKWiz

A couple of years back I had forgotten to bring some Feast and Watson Spar varnish back from $ydney, so decided to try my luck at the newly opened Bunnings in Wangaratta.
Not in the least expecting for them to stock it (so far from the sea) found it on the shelf.
Considering myself lucky enough to get it, I happen to mentioned it was usually cheaper at Whitworths chandlery in $ydney. Bunnings happily price matched it even though they knew it would be either 700km to $ydney or 300km to Melbourne for me to otherwise buy it.

Never liked the "Green Shed"people but I do ocassionally buy from this one.

You should've ask for...

roKWiz · 23-12-2020, 06:05 AM

Quote:

Originally Posted by hayseed

You should've ask for...

image

Yeah, but that offer wasn't around then.

oldel · 23-12-2020, 12:55 AM

Stores price match so you'll go there first confident that they must offer the best deals anyway. They just advertise it to gain customer confidence in order to become the customers first port of call.

They're not giving anything away for nothing, if they can get out of it with any excuse they will. It's just marketing! They're not your friend, they want you to be their friend!

sneaky · 23-12-2020, 10:44 AM

Store A could advertise an item at an unbelievably cheap price and never have any in stock, then Store B would have to match a made up price and sell at a big loss for an item that never really existed at Store A.

tweeked · 23-12-2020, 12:55 PM

Quote:

Originally Posted by sneaky

Store A could advertise an item at an unbelievably cheap price and never have any in stock, then Store B would have to match a made up price and sell at a big loss for an item that never really existed at Store A.

This ^^^

Have 1 a day on offer, with the old retailer belief that once in the store you will by something else.

You didn't mention if the store in their published offer had conditions that said must be in stock. They would be dumb to not, and dumb to offer to price match on things another store cant supply.

Crazy Dazz · 24-12-2020, 01:59 AM

Quote:

Originally Posted by sneaky

Store A could advertise an item at an unbelievably cheap price and never have any in stock, then Store B would have to match a made up price and sell at a big loss for an item that never really existed at Store A.

They do attach all sorts of conditions, including excluding clearance items, and loss-leaders.
In this case Store A had "20% off all Century 4wd Batteries." And since their starting price was a bit cheaper, the price difference was about $50-60.
My assumption is that if Store A can bite into their retail-margin, then so can Store B. Even if they had looked at it and said "ok the best we can do is $40 off", I would have been happy.