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The Pub For General Automotive Related Talk |
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30-10-2024, 01:50 PM | #1 | ||
FF.Com.Au Hardcore
Join Date: Feb 2006
Location: south aus. murraylands
Posts: 523
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Bridgestone being a franchise I just wonder if there's any point trying to complain 'up the chain' if you're not satisfied with the performance of one of their franchisees?
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30-10-2024, 02:51 PM | #2 | ||
T3/Sprint8
Join Date: Jan 2005
Location: Australia
Posts: 16,552
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nothing ventured nothing gained.
Going straight to HQ sure would get a reaction IF the Franchisee has not served a customer properly.
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Tickfords T3/TS50 '02 Sprint8 manual Sept 24 '16 Daily Macan GTS "Don't believe everything you read on the internet. Abraham Lincoln" |
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30-10-2024, 03:34 PM | #3 | ||
FF.Com.Au Hardcore
Join Date: Feb 2006
Location: south aus. murraylands
Posts: 523
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IF. I get it. Perhaps I'm making a fuss over nothing. Wouldn't want to do that. Let's see what you reckon, off the cuff:
Bridgestone overtightens wheel nuts. I lost three studs. They come look at it at my home. Accept responsibility. Say to get it round there and they'll fix it. I do that at my expense (i.e. my fortunate RAA membership, but same thing...) One whole day later I get a text that it is booked in for 2:30 that day. One whole day later I query and get told it's too big a job and they won't be able to get to it until next week. That's all. I find it a bit slack. Do you? |
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30-10-2024, 04:02 PM | #4 | |||
Donating Member
Join Date: Jun 2007
Location: Checking out soft furnishings....
Posts: 8,813
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Quote:
I don’t deal with incompetence well when it comes to these things though. I’d also speak to head office 100%, bet it gets sorted quicker if you do.
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Proud owner of the ugliest Ford ever made |
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30-10-2024, 04:31 PM | #5 | ||
FF.Com.Au Hardcore
Join Date: Jun 2009
Posts: 18,987
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30-10-2024, 04:35 PM | #6 | |||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,444
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Quote:
Complain to head office and 1 star reviews on their Facebook business listing for both the head office and the franchise and same with their Google business listing, then get your friends to give it the thumbs up so it ranks up top of the reviews. |
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30-10-2024, 03:42 PM | #7 | ||
Experienced Member
Join Date: Sep 2006
Location: Australasia
Posts: 7,662
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Other than get a mobile mechanic to your home, it was going to cost you for transport to any mechanical business, I guess it depends on what reason they stated for the delay, was it out of their control due to parts availability, poor planning etc.
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30-10-2024, 04:07 PM | #8 | |||
FF.Com.Au Hardcore
Join Date: Feb 2006
Location: south aus. murraylands
Posts: 523
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Quote:
And the bit that personally rankles is they do not contact me, tell me. After one day 'booked in 2:30 today' and then it take me ringing them to discover they've no plans for doing anything for a week! Last edited by abrogard; 30-10-2024 at 04:20 PM. |
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30-10-2024, 07:05 PM | #9 | |||
Experienced Member
Join Date: Sep 2006
Location: Australasia
Posts: 7,662
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Quote:
You will most likely end up with complaining to local consumer affairs with an outcome that will be anyone's guess, I've been in a similar situation with no satisfactory solution unless you willing to engage a solicitor, which could be more costly in getting your reimbursement cost from the company. Put your complaint in, you may get a satisfactory outcome, then you may not. Best of luck. |
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30-10-2024, 08:34 PM | #10 | |||
T3/Sprint8
Join Date: Jan 2005
Location: Australia
Posts: 16,552
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Quote:
Ofcourse they are going to throw the consumer back to the franchisee - they are responsible but no HQ likes a franchisee staining their brand and they would contact the franchisee in the first place reporting they got a complaint. I have worked in a franchise company long ago and do business with franchise HQ’s to this day. No company wants their brand brought down by a company that has signed a doc representing their brand. Sure the franchisee will be ****ed but he/she are responsible in the first place serving customers. Sent from my iPhone using Tapatalk
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Tickfords T3/TS50 '02 Sprint8 manual Sept 24 '16 Daily Macan GTS "Don't believe everything you read on the internet. Abraham Lincoln" |
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30-10-2024, 05:16 PM | #11 | ||
FF.Com.Au Hardcore
Join Date: Feb 2006
Location: south aus. murraylands
Posts: 523
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Well now 'Mike' says he'll ring me tomorrow and tell me what the score is.
I sent them the link to the video showing getting the stud out through the abs sensor hole. but that vid is not a BA. Mike says it doesn't work. He says you do that and there's something else stopping it. I wonder if there's any experienced BA men can say anything about that? Says they have no loaner car so can't do that. I, of course, expect that tomorrow I'll be told 'Friday' - and then on Friday told next week. First thing Mike said was they were waiting for parts. Then next thing is he segues into it's a 'hard job' which brought up the video thing. So it all sounds a bit suss. Bit of a puzzle. What's the moral? Check your wheelnuts after every tyre job I guess... |
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30-10-2024, 07:46 PM | #12 | |||
FF.Com.Au Hardcore
Join Date: Apr 2008
Posts: 5,465
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Quote:
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30-10-2024, 07:50 PM | #13 | |||
FF.Com.Au Hardcore
Join Date: Feb 2006
Location: south aus. murraylands
Posts: 523
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Quote:
I was hoping the 'push through the abs hole' would work but apparently not. That's been my latest query in the thread. |
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30-10-2024, 05:45 PM | #14 | ||
PURSUIT 250
Join Date: Mar 2009
Location: sydney
Posts: 5,827
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for the $130 that the whole hub bearing and studs assembly costs id be demanding that, id also want the wheel ispected as the alloy is softer than steel
demand from head office a proper result, and keep them updated about the franchise screwing you then once its all done leave a negative google review. but don't get dramatic in the review. too many go on about their family's lives or think of the kids |
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30-10-2024, 05:46 PM | #15 | ||
FF.Com.Au Hardcore
Join Date: Feb 2006
Posts: 720
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I loosen the wheel studs on the ED after people have done them up and found them pretty tight
The last time I sheared a 3/8 drive clean off trying to loosen Ive got a 1/2 Inch drive setup and long breaker bar now to loosen after services If they broke my studs I would have to put it down to a 30 year old car
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30-10-2024, 05:57 PM | #16 | ||
T3/Sprint8
Join Date: Jan 2005
Location: Australia
Posts: 16,552
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Get onto HQ pronto
Explain it and say that’s not good enough. Your getting a rental car on their expense and cover to get the job done correctly by a mechanic who knows what their doing again at their cost. Sent from my iPhone using Tapatalk
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Tickfords T3/TS50 '02 Sprint8 manual Sept 24 '16 Daily Macan GTS "Don't believe everything you read on the internet. Abraham Lincoln" |
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30-10-2024, 06:54 PM | #17 | ||
FF.Com.Au Hardcore
Join Date: Feb 2006
Location: south aus. murraylands
Posts: 523
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Perhaps that's exactly what I should do. I'll be a mug and I'll give them another day.
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30-10-2024, 08:41 PM | #18 | ||
FF.Com.Au Hardcore
Join Date: Jun 2011
Location: Pt Lincoln far side South Oz
Posts: 5,843
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your from the murraylands so its possible you play footy with some of the team/staff. Id suspect they are trying to palm you off as 'mates' but stick with it. If a wheel ccame loose while driving would they attend your funeral?
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