SCT Advisory

Charlie@sct · 31-01-2009, 06:49 PM

After speaking with many Dealers and Customers in Australia and New Zealand a solution is now available.

SCT will be reactivating honest dealers to continue supporting their customers via X1 devices. This is a temporary activation and will be available for the next 90 days and dealers must contact SCT to become active to tune X1 boxes. The intention of this activation is to show that SCT strives for customer satisfaction.

Please understand the main reason for the shutdown was regarding a violation of our license agreement by a dealer. The intentional resetting of locked boxes is prohibited and will not be tolerated. SCT reacted to raise awareness but feels that dealers must take an active role in securing their customers best intentions as well.

Remember that those found to be unlocking our devices and re-flashing will be cut off and will not be eligible to buy or support SCT product of any kind.

As always, if you need anything or want to report abuse, please do not hesitate to contact us.

SCT’s goal has always been to provide a top notch product and with the help of our dealers, we can prove once again that SCT can support the world's most important automobiles...YOURS!

Please contact your local dealer for support.

Charlie@sct

nickOH · 31-01-2009, 06:58 PM

What a waste of a post...

Charlie@sct · 31-01-2009, 07:08 PM

Quote:

Originally Posted by nickOH

What a waste of a post...

It open to questions.

Charlie@sct

RG · 31-01-2009, 07:10 PM

Quote:

Originally Posted by Charlie@sct

It open to questions.

Charlie@sct

Here is a question.

I have an AU XR8 and an XCAL 1. After these 90 days what are my options? Are you willing to compensate me for having to upgrade to a different unit? Are any of your other tuning options compatible with the AU V8?

nickOH · 31-01-2009, 07:22 PM

Quote:

Originally Posted by Charlie@sct

It open to questions.

Charlie@sct

Here's my question.

Are you planning on staying in business for the long term? From this business decision, I would say no!

snappy · 31-01-2009, 07:01 PM

Thanks this makes it all better .

mrbaxr6t · 31-01-2009, 07:05 PM

SO I NOW HAVE A CAR I PAID A PREMIUM FOR THAT IS F$%@ING USELESS

thankyou very much, does that come with lube? or is that an additional fee?

as I stated several times I have just bought this vehicle and I paid quite handsomely for it why you say? because of the tunability for gods sake, thankyou for the sting in the seat of my pants, never will you see a cent of my money till the day I die, and I will tell everybody I know that you are a bunch of pirates. I want to be there the day karma comes back to haunt you.

Charlie@sct · 31-01-2009, 07:08 PM

Quote:

Originally Posted by snappy84

Thanks this makes it all better .

Its a start.

Charlie@sct

5L · 31-01-2009, 07:05 PM

i dont really see this to be a suitable solution to the problem, that SCT have created. sure capa didnt do the right thing but why should we as the consumers have to fork out another $900 dollars to retune our cars after 90 days.

i payed $900 odd for my flashbox in the first place.

i can say that i will not be buying another SCT product and i am sure there are others who feel the same way as me. good luck to your business and its exsistance dealing with people in australia.

Charlie@sct · 31-01-2009, 07:12 PM

Quote:

Originally Posted by AUXR8220

i dont really see this to be a suitable solution to the problem, that SCT have created. sure capa didnt do the right thing but why should we as the consumers have to fork out another $900 dollars to retune our cars after 90 days.

i payed $900 odd for my flashbox in the first place.

i can say that i will not be buying another SCT product and i am sure there are others who feel the same way as me. good luck to your business and its exsistance dealing with people in australia.

This is the great part about business. You don't have to buy our product and if you do not fell like you have gotten your monies worth then so be it.

The last shipment of X1 devices shipped to your country in 2005. This means that SCT has been adding support for newer models and doing engineering on our side just so folks there can take advantage.

I am truly sorry if you feel that SCT did this to you but look at the big picture. We supplied the technology. We didn't mess it up.

Charlie @sct

RG · 31-01-2009, 07:14 PM

Quote:

Originally Posted by Charlie@sct

This is the great part about business. You don't have to buy our product and if you do not fell like you have gotten your monies worth then so be it.

The last shipment of X1 devices shipped to your country in 2005. This means that SCT has been adding support for newer models and doing engineering on our side just so folks there can take advantage.

I am truly sorry if you feel that SCT did this to you but look at the big picture. We supplied the technology. We didn't mess it up.

Charlie @sct

No but he did and by you saying that basically says that now you have our money you no longer care. Or am I misinterpreting what you are saying?

Charlie@sct · 31-01-2009, 07:17 PM

Quote:

Originally Posted by Russell

No but he did and by you saying that basically says that now you have our money you no longer care. Or am I misinterpreting what you are saying?

Its misinterpreted. Because of AU dealers we made turned the x1 back on with a few exceptions.

Charlie@sct

RG · 31-01-2009, 07:19 PM

Quote:

Originally Posted by Charlie@sct

Its misinterpreted. Because of AU dealers we made turned the x1 back on with a few exceptions.

Charlie@sct

For a very limited time, I plan on keeping my car for longer than 90 days.

**Peuty** · 31-01-2009, 07:16 PM

Quote:

Originally Posted by Charlie@sct

The last shipment of X1 devices shipped to your country in 2005.

Funny way to put it.

I can still get factory support for my 2001 model Falcon

Romulus · 31-01-2009, 07:23 PM

Quote:

Originally Posted by Charlie@sct

This is the great part about business. You don't have to buy our product and if you do not fell like you have gotten your monies worth then so be it.

The last shipment of X1 devices shipped to your country in 2005. This means that SCT has been adding support for newer models and doing engineering on our side just so folks there can take advantage.

I am truly sorry if you feel that SCT did this to you but look at the big picture. We supplied the technology. We didn't mess it up.

Charlie @sct

If that's the case why is it that 4 years down the track we're only just seeing the XC3 unit and when will the Xtreme Hand Held touch screen device be sold here? You distributor makes no mention of the Xtreme unit?

I bet there are still legit blank XC1's kicking about for sale.

b0son · 01-02-2009, 05:41 PM

Quote:

Originally Posted by Charlie@sct

I am truly sorry if you feel that SCT did this to you but look at the big picture.

The only person who needs to look at the big picture is you. The end user need only look at whether the product they purchased in good faith is fit for its intended purpose.

Whatever issues you may have with some dealers, they are your issues. It is unbelievably poor business to be taking it out on your customers.

Sam · 31-01-2009, 07:10 PM

No, its the end

Feathers · 31-01-2009, 07:15 PM

Some solution. Thanks for nothing.

Scott · 31-01-2009, 07:17 PM

Quote:

Originally Posted by Charlie@sct

SCT will be reactivating honest dealers to continue supporting their customers via X1 devices. This is a temporary activation and will be available for the next 90 days

Charlie - this is not a reasonable thing to do. You have sold many people a device that performed a task. Through your poor management, you have let your product be sold in a manner that does not suit the direction you wish to proceed - sorry, that is your problem not mine.

You simply cannot choose to maliciously damage my property without consequences because it suits your commercial aspirations this week.

The product I (and many others) bought does not require any input from you for support other than warranty. The tuners have the ability to write tunes to all units in the market with what they have - today, we own units that we can give to tuners so that they may tune them - today.

Your choice is to fundamentally change the solution I bought from you so that it no longer serves anything like the purpose I bought it for.

The contempt in which you hold your clients is disgusting - SCT really seem to think that they can do whatever they want - guess what? You can't.

Please advise the status of XCAL2 and where it will be heading as a good many of us sit in that boat too.

You won't here from me directly on this matter again.

Quote:

Originally Posted by Charlie@sct

This is the great part about business. You don't have to buy our product and if you do not fell like you have gotten your monies worth then so be it.

The last shipment of X1 devices shipped to your country in 2005. This means that SCT has been adding support for newer models and doing engineering on our side just so folks there can take advantage.

It is my understanding that in Australia, any manufacturer must provide a minimum of 7 yrs support from sale date of a product unless it is listed as a runout item. What is your take on this?

Charlie@sct · 31-01-2009, 07:21 PM

Quote:

Originally Posted by GTP006

Charlie - this is not a reasonable thing to do. You have sold many people a device that performed a task. Through your poor management, you have let your product be sold in a manner that does not suit the direction you wish to proceed - sorry, that is your problem not mine.

You simply cannot choose to maliciously damage my property without consequences because it suits your commercial aspirations this week.

The product I (and many others) bought does not require any input from you for support other than warranty. The tuners have the ability to write tunes to all units in the market with what they have - today, we own units that we can give to tuners so that they may tune them - today.

Your choice is to fundamentally change the solution I bought from you so that it no longer serves anything like the purpose I bought it for.

The contempt in which you hold your clients is disgusting - SCT really seem to think that they can do whatever they want - guess what? You can't.

Please advise the status of XCAL2 and where it will be heading as a good many of us sit in that boat too.

You won't here from me directly on this matter again.

Its interesting how you point at SCT as being the culprit of this. I can only offer you 90 days for X1.

As far as X2, there has been no time delay. See an SCT tuner to have your X1, X2, or X3 tuned.

Charlie@sct

RG · 31-01-2009, 07:23 PM

Quote:

Originally Posted by Charlie@sct

Its interesting how you point at SCT as being the culprit of this. I can only offer you 90 days for X1.

As far as X2, there has been no time delay. See an SCT tuner to have your X1, X2, or X3 tuned.

Charlie@sct

I bought my box, I still have my box. I did not do anything wrong so why am I being punished?

**data_mine** · 31-01-2009, 07:24 PM

Quote:

Originally Posted by Charlie@sct

Its interesting how you point at SCT as being the culprit of this.

But SCT is. Your 'unnamed' dealer went against you, so you shut down all dealers, all tuners and all customers. It IS your fault.

You could've dealt with 'unnamed' dealer by many other means without alienating all current and future TUNERS and CUSTOMERS.

ratter · 31-01-2009, 07:32 PM

As posted on another forum which you have been reading, would this work

Quote:

Charlie

I'm one of he dealers you talk about and I have a suggestion that may work if you guys are serious about helping us aussies out.
I understand that the actions of some, by the process of unlocking boxes to be used over and over again goes against the reason for having the boxes in the first place and denies your company income fees which other companies choose to call license fees.
It appears that many are being punished by the actions of possibly 1.
Your company has the software writers so you have the ability to allow certain dongles to only access certain processor codes and as many know the software will not run without a licensed, activated dongle inserted into the computer.
You could lock everybodies programme to not allow flashing to Xcal 1 and 2's, when they update, which is what you have done, you could then update the dongles of non offending dealers/distributors allowing the flashing buttons to be reinstated.
I can understand you may not wish to support Xcal 1's any more as they are old items now, but this support should only go as far as not giving advice or repairs to these units, which is how most software companies would act with old versions of there products.
I'm sure this would please most of us and give your company it's credibility back and hte general public would soon work out who the offenders are

Charlie@sct · 31-01-2009, 07:43 PM

Quote:

Originally Posted by data_mine

But SCT is. Your 'unnamed' dealer went against you, so you shut down all dealers, all tuners and all customers. It IS your fault.

You could've dealt with 'unnamed' dealer by many other means without alienating all current and future TUNERS and CUSTOMERS.

The unnamed dealer can continue to unlock devices and charge all of you full price to ship you a used product. That is not right.

Charlie@sct

Falc'man · 31-01-2009, 07:45 PM

Quote:

Originally Posted by Charlie@sct

The unnamed dealer can continue to unlock devices and charge all of you full price to ship you a used product. That is not right.

Charlie@sct

Why didn't you pursue them legally?

snappy · 31-01-2009, 07:53 PM

Quote:

Originally Posted by Charlie@sct

The unnamed dealer can continue to unlock devices and charge all of you full price to ship you a used product. That is not right.

Charlie@sct

No that is that right i agree with you charlie . But a thousand dollars to me is alot of money . 2 grand is what it will cost me if i choose to keep modifing my ute . I would like to continue to customise my ute so what can sct do to ease the burden on my wallet .
sinse i helped to fill yours

BPXR6T · 31-01-2009, 07:26 PM

Quote:

Originally Posted by Charlie@sct

As far as X2, there has been no time delay.
Charlie@sct

WTF does that mean? Is my X2 still tunable or not. If so for how long.

Lion Slayer · 31-01-2009, 07:27 PM

This guy from SCT doesn't seem to be explaining himself very well does he.

mrbaxr6t · 31-01-2009, 07:29 PM

Quote:

Originally Posted by Lion Slayer

This guy doesn't seem to be explaining himself very well does he.

this guy is making me feel a fury never before experienced 25k essentially down the toilet, anybody need some spares oh no wait you DON'T cause you cant tune either :togo:

SpoolMan · 31-01-2009, 07:35 PM

Quote:

Originally Posted by Lion Slayer

This guy from SCT doesn't seem to be explaining himself very well does he.

Lets forget the running commentary there people that want to read this, and it would be better if we could read the questions answers, there by trying to keep this thread at some sort of technical level...