A reminder to check your dockets

BENT_8 · 21-12-2016, 10:43 PM

Just thought i'd put this out there as a reminder to be on the ball with purchases during the silly season.

Went into my local Autobarn today for a wheel stud for my BF as the clowns from Bob Jane had cross threaded one of the lock nuts they installed when I had them fit tyres to the BA XR wheels I bought and I snapped it whilst trying to remove the wheel to fit new slotted rotors and pads
Whilst in there I grabbed a can of brake cleaner as they had Motortech cans on special for $5.99 down from $8.99.
Total bill was $26.99 and away I went.
Later in the day I asked my Wife to grab me another can as the first was getting low after doing the first 2 calipers.
She goes to the checkout with it and it rings up at $8.99. She questions the assistant and they correct the amount due to the sale price of $5.99.
When she got home she checked my receipt from the first can and stud and sure enough it says $8.99.

No worries you might think, simple mistake...

This evening I popped in to my local Supercheap for another bottle of Nulon Dot4 brake fluid as they have them on special for $5.39.
I get to the checkout and it rings up $8.99...

I question the assistant and tell him that's incorrect as the sale price is $5.39 to which he agreed and called the manager to check the shelf.
The Manager comes back and says yeah $5.39 and gives him his override code to correct the purchase price on the computer.
The assistant asks wether he wants him to change the purchase price in the computer permanently to reflect the sale price and the Manager says no.

So I'm standing there thinking, how often is this happening, considering its happened twice to one person, on the same day, on different items, in completely different auto retail chains and neither store corrected their computer to reflect the sale price and avoid over charging their customers.

Something smells fishy and it isn't the prawns in the freezer...

deesun · 22-12-2016, 02:18 AM

I can offer 1 reason for that and that is that they have missed replacing the ticket when the special has finished, ie it was last weeks/months special. It happens sometimes.

BENT_8 · 22-12-2016, 10:17 AM

Quote:

Originally Posted by deesun

I can offer 1 reason for that and that is that they have missed replacing the ticket when the special has finished, ie it was last weeks/months special. It happens sometimes.

Agreed, if it were a once off i'd say you were on the money, but for it to happen twice in the same day at different retail outlets, to the one customer.
Too coincidental for my liking, especially with all the sale items people are throwing into their trolleys and whisked through the checkouts at this time of year.
When my Wife questioned the assistant in Autobarn she didn't even ask anyone to check it to confirm, she just made the adjustment as though she knew it was incorrect, if my Wife had made multiple purchases like I had the first time around she may not have noticed either.
Multiply that by how many customers pass through this week...

The irony is that when I made my purchase I went to grab a couple of 600ml bottles of coke just as the assistant gave me the total price for the can and the wheel stud and when it came to $26.99 I dropped them back in the fridge because I figured a $26.99 raping for a stud and can of reduced brake cleaner was enough for one day.
So when I go back today for my $3 refund they will have not only missed out on that little bonus, but the markup on 2 bottles of coke too.
FU Autobarn

XB GS 351 Coupe · 22-12-2016, 01:21 PM

I find this all the time, almost every single time I go to buy something this happens.

Especially in supermarkets where you but 50 items, and you are packing trolleys and moving groceries onto the conveyor, then they make you feel bad as the person behind starts rolling their eyes when you question the price.

I honestly think it's just standard business practice, as most people would not even notice and plenty of people are too shy or self conscious to question the price.

commodorenutt · 22-12-2016, 01:57 PM

Quote:

Originally Posted by XB GS 351 Coupe

I find this all the time, almost every single time I go to buy something this happens.

Especially in supermarkets where you but 50 items, and you are packing trolleys and moving groceries onto the conveyor, then they make you feel bad as the person behind starts rolling their eyes when you question the price.

I honestly think it's just standard business practice, as most people would not even notice and plenty of people are too shy or self conscious to question the price.

And god help the person behind when you do prove the price was wrong, and they don't want to honour their own policy, clearly on display....

Had it happen when I bought 6 boxes of Pepsi Max on sale. They scanned at the old price. Checkout person had to confirm with the "department manager" despite the tower of boxes being just metres away, with the price in clear view of her checkout. Don't know if it was true or not, but I was told "he's on a break, just pay it" - which I refuted.

Finally got the supervisor over, and she said "oh, we'll drop the price back to the right price then." thinking that would be it.

I pointed out the first incorrect item is free, then each item after has to be charged at the right price, so she needs to deduct one off the qty.

They argued it didn't apply to goods over $5. I had to argue back that it's $50, not $5. Then they tried to say it only applies to individual items. I countered that by saying "yeah, the box may have 30 in it, but the box itself has it's own PLU code doesn't it?" - at which point she mumbled to the girl "we've got a smart one, better put it through."

I glared at her, and pointed to the little sign - it's right there smart ***.

At every turn they tried to get out of it. And I wonder if the 'he's on a break' term is a code word for "waste their time until they give up" ??

**GasoLane** · 22-12-2016, 05:39 PM

On the up side, I received this email from Big W today.......

scoupedy · 02-01-2017, 07:48 AM

Quote:

Originally Posted by XB GS 351 Coupe

I find this all the time, almost every single time I go to buy something this happens.

Especially in supermarkets where you but 50 items, and you are packing trolleys and moving groceries onto the conveyor, then they make you feel bad as the person behind starts rolling their eyes when you question the price.

I honestly think it's just standard business practice, as most people would not even notice and plenty of people are too shy or self conscious to question the price.

Don't bother at the checkout just go up the service desk as for service manager.

whitelion65 · 22-12-2016, 09:17 AM

Had the same experience yesterday at Autobarn, on a Jaycar item. Hmm...

mcsweenyfives · 22-12-2016, 09:39 PM

At my local woolworths prices are always incorrect so it's just how much t you can walk away with for free. They have no problems with fully refunding the full price paid and giving you the product for free

Sent from my E6653 using Tapatalk

**Kingsley** · 23-12-2016, 08:47 AM

Use the calculator on your phone next time you do the weekly shopping. Often the amount on the docket and the calculator don't match.

scoupedy · 02-01-2017, 07:42 AM

If it scans wrong your suppose to get it for free my mother gets tons of **** for free. She ate whiteting fillets from Woolworths for a year for free. New fans all sorts of stuff nearly gets free stuff every week or so the local managers and staff know her well and never argue just hand back her money.

barrys123 · 02-01-2017, 05:31 PM

Nothing to do with overcharging, but just recently I bought a couple of tubes of Silastic at Bunnings @ $8.95 each paid at the self service, just scanned them and paid by credit card, when I got home I looked at the receipt and I had been charged just over $280 as apart from my Silastic it also had that I had bought a letter box on the receipt, so I went straight back and was treated like a thief as they doubted me. Anyway after arguing and demanding to see the manager they agreed to check the security cameras which took nearly an hour and what had happened a customer had bought the letterbox up to the girl on the self serve checkout to get a price check which she did but never cleared it and silly old muggins here just scanned his two tubes of Silastic and the letterbox was added to my sale, but if I hadn't noticed it for a few days and the security camera cleared I would not have had a leg to stand on, but I check now.

STEALTHY · 03-01-2017, 08:09 AM

Quote:

Originally Posted by barrys123

Nothing to do with overcharging, but just recently I bought a couple of tubes of Silastic at Bunnings @ $8.95 each paid at the self service, just scanned them and paid by credit card, when I got home I looked at the receipt and I had been charged just over $280 as apart from my Silastic it also had that I had bought a letter box on the receipt, so I went straight back and was treated like a thief as they doubted me. Anyway after arguing and demanding to see the manager they agreed to check the security cameras which took nearly an hour and what had happened a customer had bought the letterbox up to the girl on the self serve checkout to get a price check which she did but never cleared it and silly old muggins here just scanned his two tubes of Silastic and the letterbox was added to my sale, but if I hadn't noticed it for a few days and the security camera cleared I would not have had a leg to stand on, but I check now.

Lol, who doesn't look at the price thats going through? I check everything i buy so that its close to the mark. Anything over a few dollars more than i'm expecting i question it.

Those self serve checkouts have a huge display that shows ou the price, and then it shows on the card swiper too.

barrys123 · 03-01-2017, 12:01 PM

Quote:

Originally Posted by STEALTHY

Lol, who doesn't look at the price thats going through? I check everything i buy so that its close to the mark. Anything over a few dollars more than i'm expecting i question it.

Those self serve checkouts have a huge display that shows ou the price, and then it shows on the card swiper too.

I double check now, but that time I just swiped my items put my card in and PIN number and walked out after grabbing the receipt.

commodorenutt · 03-01-2017, 01:56 PM

Quote:

Originally Posted by barrys123

I double check now, but that time I just swiped my items put my card in and PIN number and walked out after grabbing the receipt.

It's even easier to miss the amount with tap & go - especially if it's somewhere that you don't see the screen, or it's hard to see (like in a drive-thru).

At least they are capped at $100 though, before needing a PIN, so you'd wake up to it if it was as bad as the letterbox incident.

Adamz Ghia · 03-01-2017, 06:04 PM

I worked retail for over 10 years, and it never ceased to amaze me how people thought we were out to rip them off. Every day there are hundreds of price tickets that need to be replaced and generally this is left to one person without a lot of time given. So there will be some that get missed. We don't want to steal your money.

There's two types of people. One type will just point it out in a friendly manner and 99% of staff will be more than happy to correct it without my fuss what so ever. Then there's the imbeciles who carry on as if we have tried to steal their first born son. These are the ones who will get our back up and we will be in no mood to make things easy for them. Human error occurs in every industry every day, no need to be a dick about it. One thing our job does not involve is tolerating rude idiots.

Again, they don't want to steal your money.

Mercury Bullet · 04-01-2017, 02:49 PM

Quote:

Originally Posted by barrys123

Nothing to do with overcharging, but just recently I bought a couple of tubes of Silastic at Bunnings @ $8.95 each paid at the self service, just scanned them and paid by credit card, when I got home I looked at the receipt and I had been charged just over $280 as apart from my Silastic it also had that I had bought a letter box on the receipt, so I went straight back and was treated like a thief as they doubted me. Anyway after arguing and demanding to see the manager they agreed to check the security cameras which took nearly an hour and what had happened a customer had bought the letterbox up to the girl on the self serve checkout to get a price check which she did but never cleared it and silly old muggins here just scanned his two tubes of Silastic and the letterbox was added to my sale, but if I hadn't noticed it for a few days and the security camera cleared I would not have had a leg to stand on, but I check now.

I don't understand why people use those self service lanes.
Do you get your items any cheaper while you are doing their work for them?

What really grates me though is even more unskilled jobs heading to Centrelink. All for more profits to multi-nationals.

And I can't pack a bag properly.

commodorenutt · 03-01-2017, 08:52 PM

The girl who gives you back $10 change from your $50 note for a $10 purchase. Then she claims you only gave her a 20. That's happened to myself & several others I know, and it's brazen theft. So some in retail are out to steal your money.....

Itsme · 03-01-2017, 09:45 PM

Quote:

Originally Posted by commodorenutt

The girl who gives you back $10 change from your $50 note for a $10 purchase. Then she claims you only gave her a 20. That's happened to myself & several others I know, and it's brazen theft. So some in retail are out to steal your money.....

Make a complaint and the company is obligated to count the tally of cash up in the cash register & compare to the sales dockets of the day to balance out.

Adamz Ghia · 03-01-2017, 10:25 PM

Quote:

Originally Posted by commodorenutt

The girl who gives you back $10 change from your $50 note for a $10 purchase. Then she claims you only gave her a 20. That's happened to myself & several others I know, and it's brazen theft. So some in retail are out to steal your money.....

That is just a dumb comment. I'm sorry to be blunt but it is.

I've had it happen to me where a customer has given me a $50 but I could have sworn on my life it was a $20. All that happens is the till is balanced and the mistake is found and corrected. You have no idea how many transactions are put through every shift, sometimes the notes just blur past your eyes and you make a mistake.

I have also been in a situation where I have been handed a $20 and they've claimed it was a $50. A quick till balance and check of the security footage finds them out.

commodorenutt · 04-01-2017, 09:32 AM

Quote:

Originally Posted by Adamz Ghia

That is just a dumb comment. I'm sorry to be blunt but it is.

I've had it happen to me where a customer has given me a $50 but I could have sworn on my life it was a $20. All that happens is the till is balanced and the mistake is found and corrected. You have no idea how many transactions are put through every shift, sometimes the notes just blur past your eyes and you make a mistake.

I have also been in a situation where I have been handed a $20 and they've claimed it was a $50. A quick till balance and check of the security footage finds them out.

Dumb comment? Really?

Hardly a dumb comment when it's what happened to me.

And to then be treated by the "manager" as a criminal because I dared to challenge it, and he didn't want to be bothered tallying up the till.

I even asked if they could check the security camera footage, only to be told "the cameras don't aim that way, because then we'd be in trouble for looking at people's PIN numbers on the EFTPOS.

Then I was berated by the staff member on the other till for "being the cause of the delay" for the other customers.

Eventually I was proven right, and got my correct change, but no apology was given for wasting over 1/2 hour of my time.

When I commented about this later in the day at the school pickup (it was one of my rare days off) several of the other parents noted the SAME problem with the SAME shop, and the SAME girl. And all had the same problem with the defensive & apathetic attitude from the "manager" who was lucky to be old enough to have left school. 2 of the mothers felt so belittled that they gave up & walked out short-changed.

So hardly a "dumb comment" is it?

And it doesn't take Einstein to work out where the "overs" ended up either.

Ben73 · 04-01-2017, 11:21 AM

I have never had an issue with most retail stores correcting wrong prices except once at Bunnings.

Big sale sign saying "Cordyline Red Star $11.98" I pick up the plant, I check the tag that it's a red star cordlyline and take it to the checkout.

It scans up at $22.98 I tell them about the sign and the excuses start
"No that's a different plant"
"A customer must of put this one back in the wrong spot"
"I just sold another one of these and they didn't question the price"

The greeter or whatever they are chirps up and starts agreeing with the person on the register.
I think maybe I read the sale sign wrong so I just buy it at full price. I go straight back into the store and confirm I was correct, take a photo then I take the plant to the returns desk. No questions ask they refunded me the difference.

Quote:

Originally Posted by commodorenutt

The girl who gives you back $10 change from your $50 note for a $10 purchase. Then she claims you only gave her a 20. That's happened to myself & several others I know, and it's brazen theft. So some in retail are out to steal your money.....

I guess it's easy to make this mistake occasionally after dealing with money all day every day. It's the way the handle the mistake that matters.

A good way to reducing the chances of this happening is say "$50" as you hand it to them. Might make the less likely to make a mistake, or deliberately try to rip you off.

STEALTHY · 04-01-2017, 11:40 AM

Quote:

Originally Posted by Ben73

I have never had an issue with most retail stores correcting wrong prices except once at Bunnings.

Big sale sign saying "Cordyline Red Star $11.98" I pick up the plant, I check the tag that it's a red star cordlyline and take it to the checkout.

It scans up at $22.98 I tell them about the sign and the excuses start
"No that's a different plant"
"A customer must of put this one back in the wrong spot"
"I just sold another one of these and they didn't question the price"

The greeter or whatever they are chirps up and starts agreeing with the person on the register.
I think maybe I read the sale sign wrong so I just buy it at full price. I go straight back into the store and confirm I was correct, take a photo then I take the plant to the returns desk. No questions ask they refunded me the difference.

I guess it's easy to make this mistake occasionally after dealing with money all day every day. It's the way the handle the mistake that matters.

A good way to reducing the chances of this happening is say "$50" as you hand it to them. Might make the less likely to make a mistake, or deliberately try to rip you off.

A good practise to get into that most gun retail workers will already know, is to leave the note you were handed sideways across the til, until the person has their change so if they question it you can show them the note they gave.

paulie · 20-01-2017, 11:37 PM

When this happens to me and the store staff are *** holes about it all and lie and try making me out to be a thief etc until oroven wrong i say fcck it and really screw them over.
Mobile phones are great. Tell ya mates to quickly head to the store and buy 2 of ......... then argue the price. Get 1 free and save on the 2nd.
But then go back and return the 2nd for a refund.
They quickly learn whats happening and correct the price after the 3rd or 4th time it happens.

barrys123 · 21-01-2017, 11:30 PM

When I lived up in Karratha, just over twenty years ago I went into Kmart with two mates looking at fishing rods and in those days there were no scanners and they had just price stickers on the items and we picked out an Ugly Stiks each, all the same, anyway the two mates were marked at about $130 and when I looked at mine it was marked $100 less, and when we went through the register all together I was only charged the price on the sticker on mine and they were charged the correct price. Outside the shop we bumped into another mate and he said take it back you'll get it for nothing as they have charged you the wrong price, but I never I was happy with the price I payed for it, caught plenty of good Red Emperor and Coral trout on it.

Bushbasher · 22-01-2017, 01:00 PM

I always pay attention as stuff is scanned, it's amazing how often the check out zombies double scan items. I especially pay attention to items on discount on the shelf as they don't always scan at the discount price at the checkout. Woolies especially, because you get it for free if it scans wrong. If I see the item is discounted in the junk mail and at the regular price on the shelf, I'll grab 2 because when it scans wrong you get the first one free and the second at a discount. Sometimes it takes a bit of spirited discussion with the checkout zombie to make it happen but once the supervisor or manager gets involved they have to honor the policy.

BENT_8 · 11-02-2017, 11:00 AM

Here we go again, went in to my local Sprint Auto on Thursday for 3 cans of their own brand degreaser which is on special for $2.25 per can presently.
Went to the checkout 'that will be $8.85 thanks...'
'But aren't they only $2.25 a can right now?'
'Oh. they're on special are they.'

'Umm, they are right there on the counter with a big label saying $2.25 so I find it hard to believe you could miss it.'

'Computer's still showing $2.95...'

There's a trend emerging here

burnz · 17-12-2017, 06:07 PM

what happened to getting it for free when the price was wrong??

Rambunctious · 19-12-2017, 09:46 AM

This happens at Coles without specials.
Bought some oranges at about $3 and was charged for cherries at $15
Also watch out for the scam some checkouts use (not Coles) in smaller outlets where they ask if you want cash out, and you decline, but get to check the docket and fine $20 cash out.
Every time I shop I check the docket within 4 feet (120 centimetres for the young ones) of the checkout before leaving because only too often I get charged for more expensive items i.e apples at $5/kg instead of $3.5/kg.

As for speaking nicely to retail workers, when I get fuel and they ask which pump number, I always ask which is the cheapest, usually gives them a laugh.

commodorenutt · 19-12-2017, 04:22 PM

There was a story in the media recently about some % of retail staff being abused.
I reckon a lot of it is brought on themselves.

I needed to buy a particular item as a Christmas present. Knowing one of the common electronics chain stores is up the road from work, I checked their website, found it was in stock (but having been caught before, I decided to call - "Yes, we have 11 in stock.
So I printed out the product page and took it in with me.

The "greeter" looked at the page & said, "I don't think we sell them, but check in the phone section anyway" and moved onto the next person before I could even say "you have 11 in stock!"

Started looking up & down, couldn't find them. Waited 5 minutes for another staff member to finish helping someone with a bluetooth speaker (that was 20 seconds, the rest was him chatting about finishing school for the year), and asked where these items were - showing him the page. He pointed in the distance & said "down there". My reply was "can you show me, I've looked there?" He huffed and stomped about 3 steps, and said "there, opposite the TV" (there were dozens of TVs in the shop). So off I go, and after 5 minutes I finally find a little narrow rack, but there's none of the one I want, only a very basic version, and there was only a couple of them too.

So I looked around for someone else. Finally got a guy. His reply "I'm going on my break, find someone else" - so I spat back "I've used up 15 minutes of my break waiting for useless help in this store, surely you can give me 10 seconds to ask a question?"
Once again, a big huff... I asked if they had more somewhere, as the website showed them in stock, and when I rang 20 minutes ago, they said they had 11. He walked off without replying.

So onto staff member # 4 - an older guy than the 3 schoolies/toolies I'd already tried unsuccessfully. His first response "we don't sell them" So I showed him the page & pointed out the web address. "Oh, they must be new, try the phone section" - I had to stop him & explain the 11 in stock, and walk him to the rack to show him. Finally someone understands it!! So he says he'll go & get somebody who can check for me, as he's not real sure, as it's only his first week here, and the system is different to the last store he worked in.

Waited almost 10 minutes, and he's still not back. So I started moving further from the rack to see if I could spot him. Found him, in the phone section, being Mr Smooth to a teeny bopper looking at phones. I stood nearby until he could finally look away from her, and I said "did you find someone?" - his reply "really sorry bro, I forgot" and went straight back to chatting up little blondie......

So I stormed out, only to have the "greeter" ask me if I had a good experience.

If anyone remembers the band Scatterbrain, then I almost had a "don't call me dude" moment, but held it together, stating firmly, and factually, that the place employed dickheads.

Is it any wonder retail staff get abused? I'm extremely patient with people, and I'm always polite to them. I even did their legwork, checking stock & printing out the web page for the product from their own site.

In the end I ordered online from a different place, who have a 'click and collect' arrangement, and got it all sorted much more easily.

And these morons want us to support bricks & mortar stores.... yeah right, not with those idiots working there. Absolutely no customer service skills.

But back to the dockets, I had a small win at Bunnings the other night. I had a handful of items, and I'd added up in my head what they would total. When she had scanned everything, it was $82 instead of $89. Knowing one item was close to $7, I asked if she'd scanned everything. She did a quick recap, and confirmed all 5 items were processed - but then found the expensive item had scanned at $7 less than the shelf price. Maybe the sale tag blew off (or someone removed it?) Who knows. But that was a pleasant surprise.