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15-06-2010, 05:32 PM | #1 | ||
Regular Member
Join Date: Mar 2007
Location: Tweed Coast, NSW
Posts: 312
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G'day Guys
I need a little inside help from someone inside Ford. I have had what appears to be a catastrophic failure (well catastrophic to me ) on my JAN 2010 Build FG XR6T and was hoping for a bit of info on what is happening with our toy car The guys at the dealership have been great in regards to helping us out, but havn't given much info regarding what is happening with the car itself. I talked with Ford CRC Today, and the lady didn't give much info apart from "I will open an investigation & let you know" If your able to help me, please PM me and I will fill you in on the whole situation. Regards Gary
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The only issue with our new FG XR6T is that no one has told me how to prevent the stains on my shorts that happen ever time i mash the accelerator pedal : and now the lil dint in the rear bumber http://www.fordforums.com.au/showthr...30#post4142130 My speed limiter is set to 120 - anything over that and she punches me in the arm. |
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15-06-2010, 05:53 PM | #2 | ||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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might help if you gave a run down on what this failure is and what you know
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XD with EL xr8 front 393 12.1 114mph on lpg: Sold
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15-06-2010, 06:25 PM | #3 | ||
Regular Member
Join Date: Mar 2007
Location: Tweed Coast, NSW
Posts: 312
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Don't know much, that is the issue.
I have heard some pretty outlandish things from our Customer service consultant at the dealership, like our engine is being pulled out and being shipped from QLD back to the plant in Vic to investigate before they will do anything. but yet they wont tell me anything in regards to what they have diagnosed. This is why I would like to talk to "secret squirrel" and I can fill him in on any info, like rego, CRC ref no's and the signs and symptoms that have caused what has happened etc etc and hopefully he can tell wtf is going on with our car I have trawled the site to see if there has been anything like this so far, and haven't found a single example of this, so until I have an answer outcome, from FORD, I will only talk with the people that can help the situation, not enflame it
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The only issue with our new FG XR6T is that no one has told me how to prevent the stains on my shorts that happen ever time i mash the accelerator pedal : and now the lil dint in the rear bumber http://www.fordforums.com.au/showthr...30#post4142130 My speed limiter is set to 120 - anything over that and she punches me in the arm. |
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15-06-2010, 06:27 PM | #4 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,928
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Talk to the service manager at the dealer whos trying to diagnose it. They will know more then the rest of us.
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15-06-2010, 06:34 PM | #5 | |||
Regular Member
Join Date: Mar 2007
Location: Tweed Coast, NSW
Posts: 312
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Quote:
So basically, he is unable to tell me what has happened as the one guy that can make the decision to warrant this part hasn't said "it is bulletproof, cant happen, so it hasn't happened".... yet
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The only issue with our new FG XR6T is that no one has told me how to prevent the stains on my shorts that happen ever time i mash the accelerator pedal : and now the lil dint in the rear bumber http://www.fordforums.com.au/showthr...30#post4142130 My speed limiter is set to 120 - anything over that and she punches me in the arm. |
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15-06-2010, 06:43 PM | #6 | ||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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so did you experience the problem or did they find it in service
can u give us a idea what made you relise there was a issue with the car
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XD with EL xr8 front 393 12.1 114mph on lpg: Sold
FG F6 Manual 366RWKW tuned by BLUE POWER |
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15-06-2010, 06:58 PM | #7 | ||
Regular Member
Join Date: Mar 2007
Location: Tweed Coast, NSW
Posts: 312
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PM sent 82XD393.3v
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The only issue with our new FG XR6T is that no one has told me how to prevent the stains on my shorts that happen ever time i mash the accelerator pedal : and now the lil dint in the rear bumber http://www.fordforums.com.au/showthr...30#post4142130 My speed limiter is set to 120 - anything over that and she punches me in the arm. |
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15-06-2010, 07:02 PM | #8 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: QLD
Posts: 4,446
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Pointless thread really,you give no clue as to what is wrong. If its a genuine thing then I highly doubt anyone here is going to 'inflame' the thread.
There are a lot of very clued up people on this forum and I'm sure someone would be able to help. So how about you tell us the problem. You might be surprised.
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FORD RULES OK The more I know ppl the more I love my DOGS. 2011 SY Territory Limited Edition TS 2000 AUII SE ute IL6 |
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15-06-2010, 07:07 PM | #9 | ||
Regular Member
Join Date: Mar 2007
Location: Tweed Coast, NSW
Posts: 312
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it isn't pointless, I am asking for someone who works for FORD to help me out, with any information that FORD has found regarding my car, that FORD has. Not for it to be diagnosed by the guys on the forum, I agree there are many people here that could Diagnose, and probably tell me how to fix it, but seeing as FORD are investigating it, and to the extremes that they are going to investigate it, shows that there is something Major afoot.
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The only issue with our new FG XR6T is that no one has told me how to prevent the stains on my shorts that happen ever time i mash the accelerator pedal : and now the lil dint in the rear bumber http://www.fordforums.com.au/showthr...30#post4142130 My speed limiter is set to 120 - anything over that and she punches me in the arm. |
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15-06-2010, 07:16 PM | #10 | |||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: QLD
Posts: 4,446
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Quote:
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FORD RULES OK The more I know ppl the more I love my DOGS. 2011 SY Territory Limited Edition TS 2000 AUII SE ute IL6 |
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15-06-2010, 07:12 PM | #11 | ||
Banned
Join Date: Apr 2009
Location: SA
Posts: 5,213
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Hang on,youve forked out something like 40 large and they wont tell you whats wrong with your vehicle?
If someone else(jeesus/pope I dont care) on this forum was able to get hold of that info I would be less than pleased at Ford let me tell you. This would come under customer service surely? At least say if its mechanical,electrical or something.You cant offer us lollies then take them back,lol. |
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15-06-2010, 07:14 PM | #12 | ||
Force Fed Fords
Join Date: Nov 2005
Location: Victoria
Posts: 5,556
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More than likely the service department have no idea and neither do Ford, hence the fact they want the vehicle.
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15-06-2010, 07:18 PM | #13 | ||
Member
Join Date: Aug 2006
Posts: 4,940
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I'm sure there would be many people on the forum who could help you out or atleast point you in the right direction. A few people here would have possibly experienced something similar, or atleast know Ford's proceedure and would be able to tell you what to expect. The possibility of someone within Ford coming onto the forum and then going back to work, digging into your particular case and then informing you is pretty slim.
There is a wealth of information here among the members, telling people what the issue is will improve your chances of getting good information. If the car wasn't modified then you're only going to be playing a waiting game with Ford for them to fix it - which they will have to whether they like it or not. I'd lean towards the suggestion that your dealership has no idea and don't have the courage to tell you that they needed to send it to Ford to have it diagnosed properly (?) |
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15-06-2010, 07:22 PM | #14 | ||
Flairs - Truckers Delight
Join Date: Aug 2006
Location: Brisbane Northside Likes: Opposite Lock
Posts: 5,731
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I never worked in a stealership, but some of the things mechanics i've worked with who were ex-stealership told me made my hair stand on end. You know, old blokes with a brand spankers WK Caprice take the car in for the 10,000k service and get told it's just waiting for the right oil filter or some such when really it's an entire donk rebuild because of some major failure. And there were many stories similar, people with really really new expensive cars having donk swaps or rebuilds and the owners being told basically NOTHING.
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Current: Silhouette Black 2007 SY Ford Territory TX RWD 7-seater "Black Banger"
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15-06-2010, 07:41 PM | #15 | ||
Formally kotevski22
Join Date: Feb 2010
Location: Shellharbour
Posts: 697
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I got, it if it is what i think it is ford will not benefit,i will just say it starts with,T.Just for the record.
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15-06-2010, 07:45 PM | #16 | |||
FF.Com.Au Hardcore
Join Date: Sep 2005
Location: South east Melbourne
Posts: 1,790
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Quote:
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XD with EL xr8 front 393 12.1 114mph on lpg: Sold
FG F6 Manual 366RWKW tuned by BLUE POWER |
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15-06-2010, 08:26 PM | #17 | |||
Windsor Warlords
Join Date: Nov 2006
Location: In The Laboratory
Posts: 1,377
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Quote:
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I know a lot about cars. I can look at a car's headlights and tell you exactly which way it's coming. Project Thread |
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15-06-2010, 07:50 PM | #18 | ||
71Mach1
Join Date: Feb 2007
Location: Melb
Posts: 465
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but apart from that, your XR6 is ok?
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15-06-2010, 08:04 PM | #19 | ||
CANT !!!!!!!!
Join Date: Jan 2009
Posts: 289
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Some interesting input to your problem here.
If mine swollowed a bug and my dealership had it, i wouldnt be leaving the service managers office till i had an understanding ! And a comparable courtesy car to drive at no cost till my car is fixed/replaced !!!!!!!!! Goodluck friend
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-BA XR8 Ute- Better to be late, than VERY LATE !!!! : YEAH HA !!!!!!!! |
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15-06-2010, 09:57 PM | #20 | ||||
Life begins at 40
Join Date: Jan 2005
Location: Melbourne. Socialist capital of Victoriastan.
Posts: 3,715
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Quote:
Then they can take their time and stuff around with their little problem as much as they like. Edit: csv8 bet me to it by that much.
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Quote:
Justice is what you get when you run out of money.
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15-06-2010, 08:09 PM | #21 | ||||
FF.Com.Au Hardcore
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Location: Newcastle
Posts: 3,246
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Quote:
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BA2 XR8 Rapid M6 Ute - Lid - Tint -18s 226.8rwkW@178kmh/537Nm@140kmh 1/9/2013 14.2@163kmh 23/10/2013 Boss349 built. Not yet run. Waiting on a shell. Retrotech thread http://www.fordforums.com.au/showthr...1363569&page=6 |
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15-06-2010, 08:13 PM | #22 | ||
Moderator
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Location: Foothills of the Macedon Ranges
Posts: 18,605
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So 6000 km is not a scheduled service.
So QIK must have had some symptoms of a problem happening to take it to the dealer. Surely the service manager should fill him in on the problem. If it was mine I would want to know the ins and outs and what exactly they are doing so I can then fully assess the situation, also to satisfy myself there wouldnt be any problems related to it in the long term. Never come across anything that the service manager is so secretive. Ford is a big company, would be very lucky to get someone here first of all who would know about this, and secondly will give information that the service manager wont give away. It then reverts back to the service manager, why doesnt he say whats happening? Very puzzling. |
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15-06-2010, 08:26 PM | #23 | ||
Regular Member
Join Date: Mar 2007
Location: Tweed Coast, NSW
Posts: 312
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Sorry for not being too forthcoming , but I am more than concerned with the way that I have been kept out of the loop when it comes to FORD. The issues as they happened are
1. power steering fluid leak since the 3000km service (just over 1 month) down to the point where the steering was jerky. Unsure if this is related to the main issue 2. Pinging under load. anywhere over 5000 rpm, but not something that I could reproduce at the drop of a hat for the mechanic. (have always used 98 premium since the day we bought it) 3. Extremely noticeable metallic rattle (like a loose chain) at 3000rpm and again at 5000rpm, and anywhere between the two. Originally the guys in the service dept said they would have to send the engine back to Melb for replacement, then it was to Melb repair, now they HAVE sent the PCM back to Melb, so that the techs down there can have a look at it, this I do not understand, as the guys up here can read the same things as the guys down there, and email the reports to them (or so I have been told by the service manager up here)and will possibly do doing the repairs up here. I have talked to another service tech in another ford dealership, and he is unable to get any info for me regarding this, but he has only ever heard of one car having an engine getting this sort of attention from FORD, and it was a replacement engine, not a repair job. I originally thought a stretched timing chain, but have overheard some of the mechanics involved with our car talking about the big end bearing, and how it shouldn't have done that?
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The only issue with our new FG XR6T is that no one has told me how to prevent the stains on my shorts that happen ever time i mash the accelerator pedal : and now the lil dint in the rear bumber http://www.fordforums.com.au/showthr...30#post4142130 My speed limiter is set to 120 - anything over that and she punches me in the arm. |
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15-06-2010, 08:18 PM | #24 | ||
building the xe...
Join Date: Aug 2005
Location: western sydney - home of the mullet
Posts: 2,473
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they wont tell you things sometime because possibly its something theyve done and made a mistake on... but seeing as it hasnt really had a service before they couldnt really have put the wrong oil in it or something silly like that...
or if its something thats embarassing for the product theyll try and cover it up... we had a lot of cases of both scenarios when i was at nissan
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slowly but surely fixing up the king of the road WANTED P5 ltd/landau taillight centre panel |
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15-06-2010, 08:37 PM | #25 | ||
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Join Date: Sep 2009
Location: Ballarat, VIC
Posts: 345
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Big end bearings that become problematic have to be fixed by having the entire engine and machining to be completely stripped down and the crankshaft and other critical inner components have to be re machined and reground.
The identification of this problem is by sound. One can make out the distinctive sound of a solid piece of metal being struck by a hammer when something has to do with the bearings going bad. The sound is caused by the piston touching the head. Is that what it sounded like? Picture is of the result of bad big end bearings gone too far. Conrod broke through the block and smashed timing case ( not a ford but can happen to any motor) Last edited by CODSASR; 15-06-2010 at 08:43 PM. |
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15-06-2010, 09:53 PM | #26 | ||
Banned
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What a dumb thread.
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15-06-2010, 09:55 PM | #27 | ||
FF.Com.Au Hardcore
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I would be asking for a replacement XR6...lemon laws are needed in Aus..ASAP!!!
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CSGhia |
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16-06-2010, 08:27 AM | #28 | ||
FF.Com.Au Hardcore
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Location: Lake Macquarie, Newcastle NSW
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If the PCM has been sent to Ford HQ, can they identify the driver's habits, for example, showing the driver has spent a lot of time at WOT ( especially with a cold engine) as the cause of the problem?
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16-06-2010, 08:34 AM | #29 | |||
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Quote:
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17-06-2010, 05:36 PM | #30 | ||
N/A all the way
Join Date: Apr 2008
Location: Melbourne
Posts: 3,459
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According to the first posts, there was not silence, there was just "we do not know"
A huge difference. If they did not know, how can you be angry for them not having a guess? What would you answer apart from what he got? Really, in all a quick resolution which was an expensive fix for Ford. The Customer was asking a question which didn't yet have an answer. The OP only said they couldn't give him an answer, not they wouldn't talk to him. Really those who have an issue with this would be nightmare customers.
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