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| The Pub For General Automotive Related Talk |
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02-12-2010, 02:36 PM
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#1 | ||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Ok, Next time you feel hardly done by when dealing with Ford over warranty issues consider what the competition are doing…
My wife has a new 2010 Mazda CX7 which we picked up in Feb, since Feb it’s been back to the dealer for its 1000k checkup/oil change but to date the car has traveled a mere total of 3500 k’s… Yes it doesn’t go far..!! The stipulated service intervals are 10000k's.. We got a nasty letter last week from the dealer saying apparently if we don’t service the Mazda AT THAT DEALERSHIP ONLY (clearly stated on the letter) every 6 months I will not only lose my extended warranty but void the manufacturers warranty. Yes VOID it.. Needless to say I’ve just had a lengthy blue with Mazda about this and they dug in and refused to budge… I even had a service manager try to tell me fuel will contaminate the oil after such a long time …I asked him how the fuel would get into the oil if the car hasn’t been driven… i reminded him the car has only done 3500k's...No Answer… he then stammered and went on to say that the oil only has a limited shelf life and 6 months is pushing it… WTF??? Only after some serious discussions were they prepared to push it out to 10 months but I’m still not happy and I’m taking it further….
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335 S/C GT: The new KING of Australian made performance cars.. 
Last edited by 4Vman; 02-12-2010 at 02:41 PM. |
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02-12-2010, 02:40 PM
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FF.Com.Au Hardcore
Join Date: Mar 2008
Location: Melbourne
Posts: 10,840
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Crazy scenes!
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02-12-2010, 02:43 PM
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FF.Com.Au Hardcore
Join Date: May 2007
Posts: 575
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did they state that in the paperwork you signed when purchasing the car/warranty?
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02-12-2010, 02:45 PM
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FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 22,928
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You wont need warranty with a mazda neways.. shread it up.
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2022 RAM Laramie 5.7 2023.50 Ranger Wildtrak 3.0 V6 Premium Pack 2024 Everest Sport 3.0 V6 Touring Pack 2025 Mustang Darkhorse 6M Blue Ember + Appearance pack ETA April 25. |
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02-12-2010, 02:50 PM
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#5 | |||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Quote:
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335 S/C GT: The new KING of Australian made performance cars..
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02-12-2010, 03:09 PM
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#6 | |||
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Flairs - Truckers Delight
Join Date: Aug 2006
Location: Brisbane Northside Likes: Opposite Lock
Posts: 5,731
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Quote:
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Current: Silhouette Black 2007 SY Ford Territory TX RWD 7-seater "Black Banger"
2006-2016: Regency Red 2000 AUII Ford Falcon Forte Automatic Sedan Tickford LPG "Millennium Falcon" |
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02-12-2010, 03:20 PM
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Formally RED XR8
Join Date: Jul 2005
Location: Mornington, Vic
Posts: 1,463
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We brought a new Mazda 3 about 2 years ago and the EXTENDED Warranty says that the vehicle has to be serviced by that particular dealer for the duration of the factory AND the extended warranty. If we took it else where, the factory warranty is fine but NOT the extended warranty. Needless to say that since we got the extended warranty thrown in for free and I have found other dealerships to do servicing MUCH cheaper than where I brought the car from, I reckon that I can kiss the extended part goodbye. It doesn't concern me however, as the car is getting put up for sale very soon anyway.
Cheers, Greg.
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PREVIOUS '03 GT-P Manual, Sunroof, Sat nav, Leather, reverse sensors The only FPV ever built in CONGO GREEN SOLD CURRENT 2012 Manual, leather, sat nav GT 335 in SWIFT GREEN 1 of only 6 manual Swift Green GT’s and 1 of only 21 Swift Green GT’s in total |
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02-12-2010, 03:21 PM
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#8 | ||
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Regular Member
Join Date: Mar 2007
Location: Perth
Posts: 78
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I bought a Mazda6 in 2008 and the only good thing I have to say about it is that the dealers and warranty support were good. I got a new transmission after 3,000 km, among many other things.
And the servicing costs have been reasonable - the 40k major service was just over $400, and that's been the most expensive one by far (and they gave me a courtesy car for the day for nix). I'd be looking for a different dealer, and talking to Mazda Australia directly - I found them very helpful. |
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02-12-2010, 02:55 PM
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The 'Stihl' Man
 
Join Date: Jan 2005
Location: TAS
Posts: 27,591
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Yeah I dont think what the guy said would have any legs....
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02-12-2010, 02:56 PM
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Getting it done.....
Join Date: Oct 2006
Location: Brisbane
Posts: 2,219
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This sounds sus to me. Are you talking with Mazda head office and not just the dealership? I don't doubt that you got that letter from a dealership (they obviusly though you were a sucker and would just take the car in for a service to make them money) but surely mazda itself once informed would be rational.
The dealer hasn't the authority to void your manufacturers waranty anyhow *(though if the extended waranty was with them they could i suppose). As asked above was there any reference to this in the contract? Mazda has got a bad rep out there on the service interval thing. Its rubbish and everyone knows it. In some cases th eexaxt same engine in a ford has a 15k 12mnth interval but as soon as it goes into a Mazda (who themselves claim to have better build and reliability than ford to the extent of denying the tech is even shared) it goes to 6months and 10k. Mazda has built up its cusomter service image (*in my experience they are quite good) but it wasn't so they'd look good its so they could make more money out of it. The service costs of current mazdas would be some of the highest for a non-premium brand i'd say. 6month shelf life on a modern oil after only 3500km is just ridiculous....
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Dynamic White 1995 EF XR6 Auto Now with: Pacemaker 4499s Lukey Catback Exhaust Chrome BA XR-style tip Airdam Mounted CAI with modified (bellmouth) airbox Trip Computer install KYB shocks Bridgestone Adrenalin tyres Coming Soon: Exhaust Overhaul..... |
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02-12-2010, 03:02 PM
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#11 | ||
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Pity the fool
Join Date: Jan 2007
Location: Wait Awhile
Posts: 8,997
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I'd be speaking to the ACCC if I were you...
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Fords I own or have owned: 1970 XW Falcon GT replica  | 1970 XW Falcon | 1971 XY Fairmont | 1973 ZG Fairlane | 1986 XF Falcon panel van | 1987 XFII Falcon S-Pack | 1988 XF Falcon GLS ute | 1993 EBII Fairmont V8 | 1996 XG Falcon ute | 2000 AU Falcon wagon | 2004 BA Falcon XT | 2012 SZ Territory Titanium AWDProud to buy Australian and support Ford Australia through thick and thin |
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02-12-2010, 03:22 PM
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FF.Com.Au Hardcore
Join Date: Feb 2008
Posts: 2,312
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Quote:
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My ride: 2007 Falcon Ute BF XR8 Orange, MTO. |
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02-12-2010, 03:24 PM
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#13 | |||
Join Date: Jul 2005
Location: Perth, Western Australia
Posts: 4,513
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Quote:
Then see if the service manager is game enough to spruik his BS on national TV .
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2015 FGX XR8 5.0 S/C 645 RWKW 
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02-12-2010, 03:19 PM
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SZII in Silhouette
Join Date: Jul 2005
Location: Darwin NT
Posts: 602
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If it's a 3rd party extended warranty, most of them specify that you have to service it at the place that sold it to you. Because it isn't a manufacturers warranty, they are allowed to do that.
For Mazda warranty you can get it serviced at any licenced mechanic, same as your Fords or Holdens etc. If the Mazda warranty lists a maximum service interval in the same way as Ford (ie. 15,000km/6 months) then they can get you if you don't do it every 6 months no matter what the km. That's probably the explanation he should have given you rather than the "oil shelf life BS"......
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. . Strangers have the best candy....... |
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02-12-2010, 03:29 PM
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#15 | ||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Ok, i know enough about the ACCC and manufacturers warranty obligations to know i'm fine if i really want to force the issue, i guess i just wanted to highlight the BS some dealers from other brands will spin to bluff you into using them not only regularly outside of reasonable service intervals but exclusively which we know they can't....
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335 S/C GT: The new KING of Australian made performance cars..
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02-12-2010, 03:33 PM
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Powered by Marshall
Join Date: Jan 2005
Posts: 1,143
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Powered by Marshall |
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02-12-2010, 03:35 PM
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#17 | ||
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FF.Com.Au Hardcore
Join Date: Dec 2004
Posts: 12,077
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Just talked to a mate who is DP of a Mazda dealership.
You have been lied to (just a bit:  ), speak to Mazda themselves.
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02-12-2010, 03:41 PM
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#18 | |||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Quote:
While its comforting to know that they're spinning absolute BS (which was my first thought after reading the letter) i wonder how many people spend allot of money more often than needed on unnecessary "over servicing"...
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335 S/C GT: The new KING of Australian made performance cars..
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02-12-2010, 03:40 PM
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#19 | ||
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FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Central Q..10kms west of Rocky...
Posts: 8,318
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I have a Harrier Warranty on my Fez and Ghia. I have to have it serviced by my Ford dealer,every 6 months or 10,000kms. ($195) But repairs can be done by any dealer, providing they ring my dealer and get permission first. sounds fair enough.
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CSGhia |
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02-12-2010, 03:45 PM
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#20 | |||
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FF.Com.Au Hardcore
Join Date: Sep 2005
Location: Brisbane
Posts: 3,568
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Quote:
"reasonable warranty"" and the lie they are claiming will be a boot in the butt when you complain to head offce ,good luck with it |
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02-12-2010, 03:51 PM
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#21 | ||
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FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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that would be enough for me to say stick your warranty where the sun don`t shine and my next car won`t be comeing from your dealership !!
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02-12-2010, 03:54 PM
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#22 | ||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Ok, update, spoke with Mazda H.O.
As first thought.... Long story short the Factory warranty will NOT be voided at all if i don't service every 6 months, the important number to them is 10000k's. I don't have to use a Mazda dealership either. Second point is Mazda do not provide/honor the extended warranty, the dealership do and its a very limited umbrella.. Their words: the dealers offer these "warranty's" as a carrot and make you believe its a full manufacturers cover then "bluff you" to keep using them for service.. it effectively guarantee's them at least 2 services a year for 4 years and in many cases much more regularly than needed ..... So its a thinly veiled scam....
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335 S/C GT: The new KING of Australian made performance cars..
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03-12-2010, 02:48 PM
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Red is nice Mark.
Join Date: Apr 2006
Location: Brisvegas
Posts: 1,385
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Quote:
Waste of paper these dealer warranties.
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Twin T3's TE 50 #72 Blueprint & TS 50 #105 Blueprint  :
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02-12-2010, 03:56 PM
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#24 | ||
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FF.Com.Au Hardcore
Join Date: Sep 2009
Posts: 2,527
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Well i dont feel so bad now
Especially with the ford courier we bought new a few years ago The rat bag idiots in the dealership kept saying "We have to get permission from ford for warranty claims" Yeah while they have you bent over !!! Drive it home jimmy !!! Took to another dealership they looked at the problem and said no issue at all with warranty claim !!! Some of these dealerships should be complained about to the manufacturer then they mite loose their dealership Never ever will i buy a new car again |
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02-12-2010, 04:00 PM
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#25 | ||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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By the way, its Garry and Warren Smith MAZDA in case anyone else is buying a new car from them, GREAT cars, but just beware of the BS and stand your ground........
The DP there should have received his H.O "review" call by now.....
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335 S/C GT: The new KING of Australian made performance cars..
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02-12-2010, 04:21 PM
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#26 | ||
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Regular Member
Join Date: Jan 2009
Posts: 195
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The fact that you the owner have already pay for the warranty in with the price the car,then when your service come up mths or kms they has got you over a barrel with $1000.00 service fee, the dealer is the one who is double dipping things are tough at the monent this why they put over WOMEN strand your ground and tell to stick it !
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02-12-2010, 04:25 PM
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#27 | ||
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Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,777
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i know oils have improved a lot and most cars now run a semi or full synthetic oil but if you do low km/year, then its best to go by time not km. no way i'd be going beyond 12mnths between changes. i know ford specify 15000km/12mnths and i would imagine mazda would also have a time limit as well as the 10000km.
i think whats most obvious here is that a lot of dealers are so used to dealing with people who have no clue about cars that they start believing their own drivel. then one day someone questions them and this is what happens. |
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02-12-2010, 04:22 PM
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Meep Meep
Join Date: Mar 2007
Location: Southside
Posts: 1,513
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Quote:
I'm fairly sure some additives in the oil are only good for about 12 months. Of course you can actually replace the additives without changing the oil. I wouldn't bother with ACCC, rather go to the MTA.
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Thundering on.... |
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02-12-2010, 04:33 PM
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#29 | ||
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Regular Member
Join Date: Aug 2009
Location: Brisbane cannon hill
Posts: 310
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whats the big deal? your ment to service a car every 6 months or 5000km whatever comes first. Thats the best way to keep a car running good. i travel around 10000km a year and still get my cars serviced every 6 months.
Last edited by glavas; 02-12-2010 at 04:38 PM. |
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02-12-2010, 04:55 PM
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FF.Com.Au Hardcore
Join Date: Feb 2005
Posts: 5,085
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Quote:
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Mazda Warranty extorsion..
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