Insurance Bodywork Failure

[Brodes]

Guys,

Please have a look at these images and tell me if you would accept the shade difference between the bumper and the body back from a repairer? Also please tell me if you know under what measurement parameters and values are used to determine what is acceptable for colour difference on a vehicle's panels?

This is the result of hail damage repair from Aussie Hail's Adelaide set up who SGIC assigned to repair our FG XR6T. When I got it back I did have a few other issues which they thankfully repaired no problem, and the rest of the body work and paint job they did looks great, however all the "plastics" where not re-painted which is no problem, however the colour matching is terrible and it now looks like a car that's been repaired with the bumpers, skirts, spoiler, etc. having been thrown on from a faded wreck.
After their re-assessment they confirm to me that it is a different shade, but that their assessor deemed this difference to be normal and that most other cars have a slightly different shade on the plastic body parts, I strongly disagree that any new car comes with shades this different.
I'm still fighting this one ATM and would like to know what you think and if anyone who has been through similar to offer advise.

[Citroënbender]

Respective to the current and projected value of the car, I would be pushing back, too. It’s just a little too different.

[aussiblue]

It is certainly not good enough with very distinct colour differences.

[prktkljokr]

Most plastic bumpers will give you a different shade of colour, it is a known fact in the industry, we get it on a daily basis at work where the customer points out a different bumper shade to a repair, we just show them the other bumper difference on their own car if we only did one, or if we did both, we show them other cars we did not touch to show them this is also a factory issue.
Being a repair through a insurer, it will more than likely be a rapid repair where the repairer is allocated a set amount per vehicle to get jobs done, yours would be one of hundreds that need to be repaired in this budget price, so they dont spend a hour to mix and match to save money per job, and when the colour is close they just blend into adjoining panels, you may find they have already blended the bumper edges to what the guard is, the variation may just be because of the 2 different materials that are painted over.


Cut and pasted from the net

Have you ever noticed that the colour of the paint on your bumper seems to be different than the colour of the paint on the rest of the vehicle? Here’s why:

First – some basic vehicle anatomy: for the vast majority of vehicles, the bumpers are made out of plastic and the rest of the vehicle is made out of metal.

When you lay the same paint on plastic vs metal, you get different results. There’s a couple different reasons why that is.

The first reason is because the heat dissipation on plastic is slower than it is on metal, which means that it’s going to take longer to dry. This gives the metal flakes in the paint more time to rearrange differently. Also, plastic holds more static electricity than metal panels do, which – again – allows for the metal particles to rearrange. Another consideration is the contour of the plastic panels. Bumpers typically have many more contour points than the more flat metal panels, and this can give the illusion that it’s a different shade or colour depending on lighting.

The manufacturer attaches what’s called a paint code to each VIN so the exact same paint can be used each time. When you get your vehicle repaired, the body shop will use this paint code to mix paint to match the rest of the paint on your vehicle.

This colour variation on bumpers isn’t just seen on vehicles that are repaired or repainted. Go to any new car dealership and you’ll see it there, too. It’s more obvious with some colours, especially metallic colours, and especially “pearl white” paint.

[BENT_8]

Not good but on the bright side at least you've had it repaired, we're 7 months in and counting from the same hail storm damage to our Ranger with no end or roof skin in sight.
We have our SGIC case in the hands of AFCA as we speak.

Originally Posted by prktkljokr

Being a repair through a insurer, it will more than likely be a rapid repair where the repairer is allocated a set amount per vehicle to get jobs done, yours would be one of hundreds that need to be repaired in this budget price

Thats an understatement actually, in reality its thousands.
Take a drive through their assessment and repair centre at the old GMH plant and its a real eye opener as to how many vehicles and caravans got significantly damaged in the hail event.

[arm79]

A couple of stories to consider.

1. When I bought my FPV all the plastics were a different colour to the body panels. The car was painted Ego and at that time it was about 15 months old and had spent all of its time in a garage. The plastics all had a green tinge to them. It was like the panels all were grey and the plastics were a weird shade of army green.

I lodged a warranty claim, to which Ford ran with the standard "plastics will always be different" compared to a panel shop which said it was just a crap job.

I argued and argued for months until I got my way. One way day the dealer called and said "claim has been approved".

Got the car back and the bumpers were an absolute perfect match to the metal panels. They never blended any part of the metal, just got the paint on the plastics to match.

Moral of the story, it can be made to match if they care and bother to take the time.

I did found out later that either the plastics or undercoat was a mustard colour, cant remember which. Either the undercoat wasn't thick enough to hide the plastic or the paint wasn't thick enough to hide the undercoat and/or plastic.

2. Mum's Corolla was involved in a minor side swipe. Needed a new drivers door and repair damage to the rocker panel. Got the car back and the paint didn't match the rest of the car. They painted the door and front guard a shade lighter and with a different metallic. Didn't match the bumper, bonnet, back door or door handles.

Took it back to complain and got the "oh, we only get so long to do this and that and were only allowed to paint this and that. The end".

So I complained to their manager and AAMI. I was told it was our eyesight, the rest of the car needed a polish to match, its how it is, blah, blah. Other panel shops said it was a crap job and it didn't even match the paint chip their paint supplier handed to me to compare.

So I complained again and weeks later I was told a rep from the paint company, Valspar, would come and check out the paint to see why it didn't match. Their paint system always gave a perfect match, apparently...

Dropped the car off and was called in to pick it up 4 days later. Turns out the Valspar rep couldn't make it, so the fu*king morons just decided to paint the whole side of the car the same wrong shade with wrong metallic. Now it didn't match either bumper, boot, bonnet, roof or door handles. They couldn't understand why we were upset.

Months of arguing with AAMI they approved a rectification through another local shop who used PPG paints.

Got the car back and the repainted sides were a perfect match to the other metal panels and the door handles, with only a very slight difference to the bumpers, but no worse and probably better than before. There was no blending done across other panels.

Moral of this story, proper matching can be done with a bit of care and bother. And don't go anywhere that doesn't use PPG paints.

2 or 3 months after Mum's car was rectified it got damaged again, this time the whole drivers side. Should have seen the panel shop guys face drop when I bought it back to have the whole side of the car sprayed again.

But they sanded it and matched it to perfection again.

Your problem could be a little from point 1 and point 2.

But I'm sure your PDS will say they will repair your car to the same standard and condition as it was prior to the incident. If it had a decent match prior then you should expect it comes back the same, but allowing for minor variations, which yours definitely isn't.

Remind them they have devalued your car and not maintained their promise as set out in their contract with you.

In my experience it shows it can be matched properly if someone puts in a little time and effort. I can understand slight variations in mass production, but if that's how you received your brand new car I'm sure you'd knock it back on delivery.

So fight and keep pushing. It can be done. Just know you are in for a bit of a fight.

We only take our cars to this guy now and his painter has never disappointed. Cars have always come back perfect.

[FPV414]

Originally Posted by arm79

A couple of stories to consider.

1. When I bought my FPV all the plastics were a different colour to the body panels. The car was painted Ego and at that time it was about 15 months old and had spent all of its time in a garage. The plastics all had a green tinge to them. It was like the panels all were grey and the plastics were a weird shade of army green.

I lodged a warranty claim, to which Ford ran with the standard "plastics will always be different" compared to a panel shop which said it was just a crap job.

I argued and argued for months until I got my way. One way day the dealer called and said "claim has been approved".

You bought a second hand FPV and managed to get a warranty claim for body work approved? Unheard of. Must have been some long, tense and awkward encounters with Ford. It takes some special effort to continue to push-back on warranty to the point they eventually honour a claim not because it's a valid one but because they're forced to do it for closure lol. I think most of us just accepted "that's how they all are". Except Shockwave, and Mandarin - the ones that were especially bad. The rest were always off and when buying and looking at demonstrators, it was obvious this was just how it is.

[arm79]

Originally Posted by FPV414

You bought a second hand FPV and managed to get a warranty claim for body work approved? Unheard of.

Well, call me Mr Magic or Mr Unheard of. Because it did happen.

It is a 2007 Force 6 and when I bought it it had belonged to the original owner for about 18 months and had about 11,000km on it.

When I first saw it and took possession of it the days, like the financial climate (right at the start of the financial crisis where everyone was losing everything. But it was how I could afford to buy it), were rather dark and overcast. It looked fine in that light.

But then the sun came out and I was like "WTF have I bought. Australia's only 2 tone FPV". It was that bad. It was like the paint was so thin the light was going straight through it.

I wish I could show you, but the pics are probably long gone. If I'm lucky they will be on some ancient hard drive in the bottom of a box somewhere.

Essentially the original owner paid $80,000 for this car. If I was the original owner who paid $80k for a turbo falcon and saw how bad it was, I would have rejected the delivery and told them to fix it or get me another one.

Originally Posted by FPV414

Must have been some long, tense and awkward encounters with Ford. It takes some special effort to continue to push-back on warranty to the point they eventually honour a claim not because it's a valid one but because they're forced to do it for closure lol.

I think most of us just accepted "that's how they all are". Except Shockwave, and Mandarin - the ones that were especially bad. The rest were always off and when buying and looking at demonstrators, it was obvious this was just how it is.

It wasn't really.

At the 15,000 service at Binks Ford in Footscray I complained about the paint. They agreed it was pathetic, but said I had to go back the selling dealer. So I took it back to City Ford. They agreed it was pathetic and got a quote for repainting which Ford ultimately rejected.

I had a couple of whinges for Ford CRC in between.

Then I took it in for a transmission problem to Binks at Deer Park and complained about the paint again. They said the paint was pathetic. I didn't know at the time but they had someone from FPV come out to look at the paint and they said it was pathetic too, so sent it off for a quote.

When I was driving home from Qld I got a call from Binks and they said the paint repair had been approved. It was then I found out someone from FPV got involved. At the same time they told me they made an appointment for some high up at Ford CRC and the ZF man to meet and look at the car for the transmission issue in a months time.

Consequently, as soon as the Ford CRC guy drove the car he apparently said to the ZF guy "This is bullsh*t you haven't replaced the transmission. Get it done ASAP". Which thankfully it finally did.

I'll admit I wasn't going to let it go, but then I didn't really try hard or make any special pushes. Having the manufacturer behind me saying "its crap" was obviously the turning point. But not once did a dealer say to me "this is normal"

To me is just disappointing you and other owners accepted "that's how they all are". Don't knock me for trying and everyone else giving up. Maybe if other owners pushed harder Ford would have lifted their game and did a better job.



There are some of the repairs there. I'm sure the first line is the respray. The part number listed is for a bumper, but it never got a warranty bumper. But the dates and amount ($3000 was what I understood it cost) line up.

But even then that report doesn't list the half of it. The car was a piece of sh*t lemon. It had $32,000 or $36,000 worth of warranty work on it. Can't remember which figure.

New engine at 3,000km. Apparently they took a new engine off the production line and stamped it with the cars number and installed it. Plus new turbo, transmission, 2 diffs, 3 sets of diff bushes, rear control arm bushes, various small items and of course the paint.

None of which was caused by abuse, it was just a crap badly built car. I was stunned it made it to 100,000km without falling apart.

But all of that's beside the point. The moral of the story was that if painters want to, they can make plastic and metal match perfect (or so near perfect the eye cant tell) if they want to.

[FoxtrotGolfXray 5.0]

Originally Posted by prktkljokr

Most plastic bumpers will give you a different shade of colour, it is a known fact in the industry, we get it on a daily basis at work where the customer points out a different bumper shade to a repair, we just show them the other bumper difference on their own car if we only did one, or if we did both, we show them other cars we did not touch to show them this is also a factory issue.
Being a repair through a insurer, it will more than likely be a rapid repair where the repairer is allocated a set amount per vehicle to get jobs done, yours would be one of hundreds that need to be repaired in this budget price, so they dont spend a hour to mix and match to save money per job, and when the colour is close they just blend into adjoining panels, you may find they have already blended the bumper edges to what the guard is, the variation may just be because of the 2 different materials that are painted over.


Cut and pasted from the net

Have you ever noticed that the colour of the paint on your bumper seems to be different than the colour of the paint on the rest of the vehicle? Here’s why:

First – some basic vehicle anatomy: for the vast majority of vehicles, the bumpers are made out of plastic and the rest of the vehicle is made out of metal.

When you lay the same paint on plastic vs metal, you get different results. There’s a couple different reasons why that is.

The first reason is because the heat dissipation on plastic is slower than it is on metal, which means that it’s going to take longer to dry. This gives the metal flakes in the paint more time to rearrange differently. Also, plastic holds more static electricity than metal panels do, which – again – allows for the metal particles to rearrange. Another consideration is the contour of the plastic panels. Bumpers typically have many more contour points than the more flat metal panels, and this can give the illusion that it’s a different shade or colour depending on lighting.

The manufacturer attaches what’s called a paint code to each VIN so the exact same paint can be used each time. When you get your vehicle repaired, the body shop will use this paint code to mix paint to match the rest of the paint on your vehicle.

This colour variation on bumpers isn’t just seen on vehicles that are repaired or repainted. Go to any new car dealership and you’ll see it there, too. It’s more obvious with some colours, especially metallic colours, and especially “pearl white” paint.

So, out of interest, based on your experience, would you assess the repair job identified above as being adequate or do you think it is still sub-standard and that the OP should pursue this further? Not trying to put you on the spot, just interested to understand what your take on it is given your views above.

[prydey]

Insurance companies and panel beaters often trot out the same standard response, plastics will always be different yada yada yada..

My argument is, you should be getting the car back the same or better than prior to the repairs. That's why you pay a premium for insurance.
The whole 'plastics are different thing' is a cop out.

I have 2 similar stories.

I had a FG xr6 in seduce. I hit a roo and needed the front 1/4 repaired. I had to sign off on the car when picking it up. It was bright sunshine and it looked fantastic. Got it home and in the shade of the carport it looked like your car. Seduce is a pearl colour and the base is quite a dark maroon. Showed it to a few other people over the next few days and they thought I was being pedantic. Long story short it started to look different even in the sun so I took it back. They started saying the usual stuff about plastic and the painter went and got the original swatch from when they did the car, which thankfully they still had. Put it up against the bumper and it was now clearly different. No more discussion. They agreed to repaint it. Not sure what the reason was for the original job changing colour but the second job held colour until I sold the car years later. Don't give in to their stories. Obviously your case is different as the bumpers weren't done but if it's worse than before then it needs fixing. That's the whole point of insurance.

2nd story was a bf2 wagon I had that the rear bumper was resprayed due to car park damage. It was white. I made them redo that about 5 times before I was happy. They kept trying to use the plastic v metal argument but I just pointed out the other plastic parts on the car that happened to match quite well.

Again, repairs are about getting it back to how it was. End of story. If it matched before then it must be repaired that way. That's why you pay for insurance.

[prktkljokr]

Originally Posted by FoxtrotGolfXray 5.0

So, out of interest, based on your experience, would you assess the repair job identified above as being adequate or do you think it is still sub-standard and that the OP should pursue this further? Not trying to put you on the spot, just interested to understand what your take on it is given your views above.

You do have to remember that the panel shop is paid to only repair the damage, they are not going to paint the whole car so it looks like day 1 again, the panel that was damaged has been painted and the bumper which needed no repair is left in its years old condition.

We have to remember that the bumper is original paint, it has been in the sun, rain, has sand, rocks, bugs hitting it, been washed and polished ??? times and is how many years old, the fender is new paint, you will see a difference.

To me it looks more like the bumper has been polished to the point where the paint is thin and possibly see through which gives it a different hue to the new fresh painted fender, but pretty hard to tell on a computer monitor.

At the end of the day if the OP is not satisfied with the job he should seek rectification, he will be met with the plastic bumpers will show a different colour and the difference between new and old sun damaged paint, but if he insists they will paint the bumper to match and the insurance company will foot the bill.

[prydey]

Originally Posted by prktkljokr

You do have to remember that the panel shop is paid to only repair the damage, they are not going to paint the whole car so it looks like day 1 again, the panel that was damaged has been painted and the bumper which needed no repair is left in its years old condition.

We have to remember that the bumper is original paint, it has been in the sun, rain, has sand, rocks, bugs hitting it, been washed and polished ??? times and is how many years old, the fender is new paint, you will see a difference.

To me it looks more like the bumper has been polished to the point where the paint is thin and possibly see through which gives it a different hue to the new fresh painted fender, but pretty hard to tell on a computer monitor.

At the end of the day if the OP is not satisfied with the job he should seek rectification, he will be met with the plastic bumpers will show a different colour and the difference between new and old sun damaged paint, but if he insists they will paint the bumper to match and the insurance company will foot the bill.

Another question...

If the car came in to the shop with matching bumper to panel, are they obliged to return it to the customer in the same condition?

[prktkljokr]

Originally Posted by prydey

Another question...

If the car came in to the shop with matching bumper to panel, are they obliged to return it to the customer in the same condition?

Seeing we cant fade or wear paint, the short answer is no, if you jump up and down enough the insurance company will just give in and paint the extra part to match.

The repairer is only paid to repair the part, they are not there to recondition all surrounding parts

We are repairers and are human, not magicians, paint can be a easy match or a hard match, there are many variables when you re-paint a panel, if I paint a metallic bumper on a stand it will look different than if I had painted it on the car, angles of view can give you different effects and colour variations, pearl colours are the worst.

Next time you are at a shopping centre have a look around at the new cars out there and you will be amazed how rough they really are, colour and bumper fit is bad on a fair percentage, and lighter colours show the worst.

[Itsme]

Originally Posted by prktkljokr

Most plastic bumpers will give you a different shade of colour, it is a known fact in the industry, we get it on a daily basis at work where the customer points out a different bumper shade to a repair, we just show them the other bumper difference on their own car if we only did one, or if we did both, we show them other cars we did not touch to show them this is also a factory issue.
Being a repair through a insurer, it will more than likely be a rapid repair where the repairer is allocated a set amount per vehicle to get jobs done, yours would be one of hundreds that need to be repaired in this budget price, so they dont spend a hour to mix and match to save money per job, and when the colour is close they just blend into adjoining panels, you may find they have already blended the bumper edges to what the guard is, the variation may just be because of the 2 different materials that are painted over.


Cut and pasted from the net

Have you ever noticed that the colour of the paint on your bumper seems to be different than the colour of the paint on the rest of the vehicle? Here’s why:

First – some basic vehicle anatomy: for the vast majority of vehicles, the bumpers are made out of plastic and the rest of the vehicle is made out of metal.

When you lay the same paint on plastic vs metal, you get different results. There’s a couple different reasons why that is.

The first reason is because the heat dissipation on plastic is slower than it is on metal, which means that it’s going to take longer to dry. This gives the metal flakes in the paint more time to rearrange differently. Also, plastic holds more static electricity than metal panels do, which – again – allows for the metal particles to rearrange. Another consideration is the contour of the plastic panels. Bumpers typically have many more contour points than the more flat metal panels, and this can give the illusion that it’s a different shade or colour depending on lighting.

The manufacturer attaches what’s called a paint code to each VIN so the exact same paint can be used each time. When you get your vehicle repaired, the body shop will use this paint code to mix paint to match the rest of the paint on your vehicle.

This colour variation on bumpers isn’t just seen on vehicles that are repaired or repainted. Go to any new car dealership and you’ll see it there, too. It’s more obvious with some colours, especially metallic colours, and especially “pearl white” paint.

Valid comment on how insurance works in with repairers but the customer can demand for the repair especially the paint work to match properly, in my opinion poor performance from the repairer if paint matching is not up to par and stands out like dogs balls.

If I was the OP I'd be contacting the insurance Co to remedy the colour matching.

[Mont5.0]

Originally Posted by Brodes

Guys,

Please have a look at these images and tell me if you would accept the shade difference between the bumper and the body back from a repairer? Also please tell me if you know under what measurement parameters and values are used to determine what is acceptable for colour difference on a vehicle's panels?

This is the result of hail damage repair from Aussie Hail's Adelaide set up who SGIC assigned to repair our FG XR6T. When I got it back I did have a few other issues which they thankfully repaired no problem, and the rest of the body work and paint job they did looks great, however all the "plastics" where not re-painted which is no problem, however the colour matching is terrible and it now looks like a car that's been repaired with the bumpers, skirts, spoiler, etc. having been thrown on from a faded wreck.
After their re-assessment they confirm to me that it is a different shade, but that their assessor deemed this difference to be normal and that most other cars have a slightly different shade on the plastic body parts, I strongly disagree that any new car comes with shades this different.
I'm still fighting this one ATM and would like to know what you think and if anyone who has been through similar to offer advise.

got any photos of the car out in the sun? a whole front end pic would be good.

I have similar discrepancies with one of my cars, never been repaired or repainted. outside, no one can tell. inside looks just like yours.

[MrEL]

Most of the time the people that complain about the repair job on their car are the same ones that come insurance renewal are chasing around trying to find the lowest price.
If you want top notch work done , pay the extra for a policy with choice of repairer and talk to the shop about your expectations at the start of the process. Don't get a Great Wall policy and expect Bentley repairs.......
When a vehicle goes through a rapid repair shop or the customer is happy with the insurance company having the call on where the car goes , its assumed that you're like 90% of the population where your car is just a tool and providing it looks ok from 20 feet its fine.
It's not the first time I've had a vehicle in the smash repairs and have paid extra on top to get extra painted etc as I've spoken to the estimator as the car went in and asked about how the paint with match etc and they have straight out said it won't be 100% because of age etc and if we go down this path we can get it 98% perfect.
If you work with the repairer from the outset , accept that unfortunately there could be extra stuff to meet your expectations that's not in the insurance agreed scope of works and do a deal at the start , a lot of times it's not that much more cost to have the extra work done while the car is already stripped down , masked up etc on the insurance companies tab.
As I've been told by repairers before , they are paid paint mixing and matching time. It's the same cost for them to mix up 500ml to paint a guard and blend a door or to do a litre to blow the rest of the side in to the shut lines so I just pay for the extra paint and spray time.
Same as they are paid to mask it up. Doesn't make much difference if they are masking half the side on the insurance bill or if they mask the top and back because I'm getting the side done.
People just need to be realistic with their expectations and communicate.
No I'm not in the industry...........

[prydey]

Thanks for clearing up the rapid repair shop thing. I'd never heard of it. I'm glad all my policies have choice of repairer.

[BENT_8]

I've often wondered about this aspect of insurance/repairs.
When you start a policy they specifically ask you about any pre existing issues/damage/defects with the car and you answer yes or no.
Thing is, what do they define as issues/damage/defects?

If I own a 10yr old car and its either been washed with a dodgy sponge or polished to thin or even left exposed to the elements and faded do any of the resultant wear and tear fit in the 'issues/damage/defects' bracket?

I mean could their argument be, well the car is 10yr old, you've left it in the sun, polished it too much, used the wrong sponge and the paint has defects, you haven't maintained it properly, then is this grounds to say bad luck if its a mis-match?

[aussiblue]

So prktkljokr and others what WA insurer will ensure get you a quality repair? I have the RAC and had arguments in the past with them about them screwing down my chosen repairer quotes and insisting on used rather than new parts be used.

[prktkljokr]

Originally Posted by aussiblue

So prktkljokr and others what WA insurer will ensure get you a quality repair? I have the RAC and had arguments in the past with them about them screwing down my chosen repairer quotes and insisting on used rather than new parts be used.

If your car is 5 years or older they can use used parts for panel repair, all suspension or mechanical has to be new no matter how old the car is.

Insurers will always screw your chosen repairers quote, most private repairers over quote anyway, hell its only a insurance company they have plenty of money, we all know a insurance quote will be way more than if you are paying cash.

All insurance companies are not the same, some will just cover the basics and some will cover everything, from what I have seen Shannons dont argue too much, but their premiums reflect this, if you are going to go for the cheapest insurance quote, you are only going to get basic cover.

It boils down to if you have a dent in your door they are only going to fix the door, if your sill, fender, roof, 1/4 panel or other door is a bit chipped and worn they are not going to touch it, just like when they do a blend into a adjacent panel, if it has a dent or chips in it they will just blend over the top as its not a part of the claimed damage and the repair requires a blend they are not paid for any extra's, most people dont understand this and get their knickers in a knot, they jump up and down and whinge but still get nowhere as its just not going to happen, panel shops can not afford to make every car that comes through look like it just came off the showroom floor without compensation.

That's the best bit of advice you have given instead of making excuses why a job can't be done properly

I Have not made any excuse why it cant be done properly, just explained why it is not covered, again the OP's damage was repaired and painted, the bumper is not part of the repair it is not paid for by the insurer, the OP can complain and if they feel like it they will rectify or ask him for a portion to rectify, as he has shown it is also listed in his PDS that they will not cover the cost for this exact thing.

Undamaged Areas

We don't repair undamaged area of your vehicle to create a uniform appearance.

For example, if the incident causes damage to the right panel, then we will only pay to respray the right panel. We won't pay the cost to respray the rest of the vehicle.

In the event of repairs, we will a fair and reasonable attempt to match the repairs to undamaged areas, using the closest match available...

So maybe before buying your insurance its a good idea to check your PDS as this is where they hide all the stuff you will whinge about later, and legally you have agreed to it when you pay your premium.

This is not the repairers fault, this is the insurers guidelines that the repairer has to abide by, and as always the consumer just thinks that it should all be covered because they have insurance, but the repairer cops the abuse.

[Brodes]

Our policy does have choice of repairer, however due to this being a large weather event with many cars damaged, I believe they have something written in their terms and conditions that it is to be repaired to their assigned contractor, hence we were not able to choose.

Sent from my Pixel 6 Pro using Tapatalk

[Tassie f100]

Originally Posted by Brodes

Our policy does have choice of repairer, however due to this being a large weather event with many cars damaged, I believe they have something written in their terms and conditions that it is to be repaired to their assigned contractor, hence we were not able to choose.

Sent from my Pixel 6 Pro using Tapatalk

How was the colour match to the adjoining metal panels compared to the metal to plastic “match”

[Brodes]

Originally Posted by Tassie f100

How was the colour match to the adjoining metal panels compared to the metal to plastic “match”

The entire lot of steel panels were painted so I'm unable to answer sorry.

Sent from my Pixel 6 Pro using Tapatalk

[prydey]

Originally Posted by Brodes

The entire lot of steel panels were painted so I'm unable to answer sorry.

Sent from my Pixel 6 Pro using Tapatalk

So they only had to colour match to the bumpers, and couldn't even do that. Very poor.

[Brodes]

Picked the car up so here are the full body pics. These are taken with the car under cover on an overcast day.
Interested to read other judgments on whether you'd accept this level of difference or not.

Sent from my Pixel 6 Pro using Tapatalk

[Mont5.0]

Originally Posted by Brodes

Picked the car up so here are the full body pics. These are taken with the car under cover on an overcast day.
Interested to read other judgments on whether you'd accept this level of difference or not.imageimage

Sent from my Pixel 6 Pro using Tapatalk

the side skirt looks same colour as bumper in 1st pic. i assume the skirt wasnt painted by them?

[Brodes]

Originally Posted by Mont5.0

the side skirt looks same colour as bumper in 1st pic. i assume the skirt wasnt painted by them?

No plastics were repainted.

The bumpers highlight the difference the most due to those surfaces keeping the same lines and angles as the steel panels they are adjacent too. Hence why the skirts and other components don't seem as bad but they are the same difference when you see the car in person.

I will mention if I haven't already, that the repairer and assessor have both confirmed the colours are different, it's just that they say they believe the rate of difference is acceptable which I disagree with. This is where I'm arguing that how is such a difference formally determined? If it's just judged by the opinion of an assessor from the insurance company then isn't their a conflict of interest? Rather to avoid such an opinion based conflict, shouldn't they instead have a formal measurement system and parameters to guide this which is easily possible?



Sent from my Pixel 6 Pro using Tapatalk

[Mont5.0]

Originally Posted by Brodes

No plastics were repainted.

The bumpers highlight the difference the most due to those surfaces keeping the same lines and angles as the steel panels they are adjacent too. Hence why the skirts and other components don't seem as bad but they are the same difference when you see the car in person.

I will mention if I haven't already, that the repairer and assessor have both confirmed the colours are different, it's just that they say they believe the rate of difference is acceptable which I disagree with. This is where I'm arguing that how is such a difference formally determined? If it's just judged by the opinion of an assessor from the insurance company then isn't their a conflict of interest? Rather to avoid such an opinion based conflict, shouldn't they instead have a formal measurement system and parameters to guide this which is easily possible?



Sent from my Pixel 6 Pro using Tapatalk

ok, well at least you are all on same page.
Good luck with it.

[MrEL]

Originally Posted by Brodes

Picked the car up so here are the full body pics. These are taken with the car under cover on an overcast day.
Interested to read other judgments on whether you'd accept this level of difference or not.imageimage

Sent from my Pixel 6 Pro using Tapatalk

Honestly looks no worse then any other FG out there.
The bars didn't match properly from new.
That's how you pick if a later model car has taken a hit. The bars and bodywork match so it's obvious it's been resprayed. Reds and oranges fade terribly.

[Mont5.0]

Originally Posted by MrEL

Honestly looks no worse then any other FG out there.
The bars didn't match properly from new.
That's how you pick if a later model car has taken a hit. The bars and bodywork match so it's obvious it's been resprayed. Reds and oranges fade terribly.

this is exactly my point. Our FG is a shocker.
BA mandarin colour pops to mind. look at the plastic V metal paint on those ones. almost looks like 2 different colours were used.