Bloody Telstra...

TheSneakiness · 06-09-2006, 11:02 AM

I need some advice here.

Recently I switched mobile providers from Telstra to Vodafone, and the past month, I've been swamped with Telstra marketing via SMS, and had one of the cheeky bastards ring me about 5 minutes ago to try and do a customer satisfaction survey and to see if they can save me money on my plan.

I said to him that I was working and couldn't do the survey.

Is there a way to get off the marketing list?

I think it's punishment for me ditching them to go somewhere better.

Escapology · 06-09-2006, 11:23 AM

Marketing SMS I receive have a note at the end stating, "Reply 'unsubscribe' to stop SMSs." You may like to try that.

As for the direct phone calls, haven't had any but you make like to call Telstra Customer Support on 132200 and ask them about taking your details off their register.

MoreHPformyXR6 · 06-09-2006, 11:25 AM

I love telstra NOT

rob_liss_lms10 · 06-09-2006, 11:36 AM

While we are slagging of at phone companies (BTW Telstra have never hassled me and I am a strong supporter of the company) Optus have rung me 3 times in the last month trying to sell me the same ******* product every time they ring (this is from an Indian call centre but that's beside the point) I say no thank you and they ring again a week later.... yesterday I went to answer the phone Three times only to be put on hold and hung up on before anyone spoke to me... finally on the forth attempt someone actually spoke to me....I am also interested to know when you got your call from Telstra, it was from an Australian call centre right?..I'd sooner support a company that annoys the **** out of me with text messages and Quality surveys generated from Australia than support one that ****es money overseas to make ****** up phone calls that nobody want to hear.....
End Rant
Liss

4.9 EF Futura · 06-09-2006, 12:11 PM

Dude they're just trying to sell product - chill out a bit

A couple of SMS and a phone call.... a bad day this does not make.

Just ring them and ask them if there's anyway to stop it - do you have the same number as you did when you were on Telstra? Heck, im with Telstra and get a few MMS per month with them trying to cross sell me on stuff.

TheSneakiness · 06-09-2006, 12:32 PM

Quote:

Originally Posted by 4.9 EF Futura

Dude they're just trying to sell product - chill out a bit

A couple of SMS and a phone call.... a bad day this does not make.

Just ring them and ask them if there's anyway to stop it - do you have the same number as you did when you were on Telstra? Heck, im with Telstra and get a few MMS per month with them trying to cross sell me on stuff.

Yeah, I took my old number over to Vodafone.

See, when I was with Telstra, I never got marketing promos or anything like that. As soon as I switched, they came.

Quote:

Originally Posted by Escapology

Marketing SMS I receive have a note at the end stating, "Reply 'unsubscribe' to stop SMSs." You may like to try that.

What I got at the end of mine, it says to call a 1800 number to stop the messages, I've rung that number the first one I got, it cuts out when it connects, and I tried it with the last one I got, did the same thing.

Quote:

Originally Posted by rob_liss_lms10

I am also interested to know when you got your call from Telstra, it was from an Australian call centre right?

If it wasn't, he did a bloody good job of an Australian accent. I got a random call yesterday, which I was hung up on, then when I got the call today, roughly the same time as the hang up.

rob_liss_lms10 · 06-09-2006, 12:44 PM

Quote:

Originally Posted by AUII_SE_Ute

If it wasn't, he did a bloody good job of an Australian accent. I got a random call yesterday, which I was hung up on, then when I got the call today, roughly the same time as the hang up.

lmao

:

sgt_doofey · 06-09-2006, 01:25 PM

Privacy laws state that they must give you the option of "opting out." This being either for a Australian company, or an overseas company that acts on behalf of an Australian company.

Next time they call, just ask them to remove your details from their "list" and they should hopefully stop hassling you. The companies should also have a privacy officer who you can direct your complaints to.
You can also ring these companies and request what information they have on you. (So you can waste their time!)

S3SR · 06-09-2006, 12:37 PM

yeah just tell them to stop, and your happy with vodaphone because telstra couldnt deliver the goods, thats what i say when i get harrased. havent called about any surveys anymore.

give it time

Quicklier · 06-09-2006, 01:37 PM

I quite like the discussion over "Indian Call Centres". You guys must watch ACA or similar trash.

Vodaphone will do the same thing to you when you leave.
Within Telstra it is called "Winback", if you're a big enough customer, they will even offer to payout your new contract to come back.

They're just trying to sell you something. Do you get wound up this much when the yellow pages arrive? Or the local paper drops onto your front lawn, or what about when you're watching the v8's and they say "let's go back to the ZINGER replay", or when you're driving along and see a van with signwriting. Do you act the same way?

As a previous customer of Telstra, you would have agreed to their terms and conditions, which no doubt would have provided them access to contact you after the contract period to notify you about other Telstra products and services.

Calm down, and wise up.

uranium_death · 06-09-2006, 02:23 PM

I think Telstra is treated unfairly.

Why does everybody expect Telstra to have the best service while the ACCC **** them up with their regulations.

Overseas companies such as Optus, Primus, AAPT etc all enter our market and take all the best areas, while they completely ignore the bush. Why should Telstra have to bear the brunt while overaseas companies rip off our company.

Telstra should be able to charge what they want for lines, given the fact they also have to cover the bush, which costs them shitloads in infrastructure, yet they yield VERY LITTLE benefit from it.

Due to Telstra's **** deal re: ACCC, they have to compete somehow.

Other telcos offer cheaper deals, but they're just sharking customers.

Other companies can give good service because their coverage is tiny, and they have all the prime locations, yet 1/10 of the regulations placed on Telstra aren't even placed on these invaders.

Telstra are given a **** deal. It's unfair.

Jeeepers · 06-09-2006, 02:29 PM

Been with Telstra for 10 years or so for the mobile, and never had an issue. I would maybe get an promotional SMS once every few months of late. But the delete option works fine...

: I must be lucky, as I never get Optus or anyone else bugging me.

XD 351 Ute · 06-09-2006, 05:05 PM

Quote:

Originally Posted by uranium_death

I think Telstra is treated unfairly.

Why does everybody expect Telstra to have the best service while the ACCC **** them up with their regulations.

Overseas companies such as Optus, Primus, AAPT etc all enter our market and take all the best areas, while they completely ignore the bush. Why should Telstra have to bear the brunt while overaseas companies rip off our company.

Telstra should be able to charge what they want for lines, given the fact they also have to cover the bush, which costs them shitloads in infrastructure, yet they yield VERY LITTLE benefit from it.

Due to Telstra's **** deal re: ACCC, they have to compete somehow.

Other telcos offer cheaper deals, but they're just sharking customers.

Other companies can give good service because their coverage is tiny, and they have all the prime locations, yet 1/10 of the regulations placed on Telstra aren't even placed on these invaders.

Telstra are given a **** deal. It's unfair.

Good point, and correct in my opinion.
Years ago before we lost the analogue network, I had a mobile phone with Optus. It worked fine in populated areas until they just started shutting down the network to replace it with the digital we have now.
I couldn't even get service in the middle of town.
I wouldn't go back to them if you paid me.

Another classic is on a trip home from Brisbane, I stopped at a little regional place about an hour from Brisbane, and had perfect service with my Telstra mobile.
Next thing, a car pulls up & the passengers were all spewing about how their Vodaphone phones had no service.......

Mind you, Telstra doesn't escape my wrath, they are always stuffing around with prices & things, and even though some of the offers are tempting, it really is quite difficult to ring myself on my mobile for free when I'm still at home. The free calls between home & mobile aren't really suitable for a single person and it's just unfortunate that they can't help me out with a deal that might be of benefit.

Oh well, might be time to drag the Milo tins and string out of the cupboard!

Ed

4.9 EF Futura · 06-09-2006, 06:13 PM

Quote:

Originally Posted by XD 351 Ute

The free calls between home & mobile aren't really suitable for a single person and it's just unfortunate that they can't help me out with a deal that might be of benefit.

Yeah that's a really good point there mate. The same goes for everything in this society though doesnt it. Tax reform, telecomunications, broadband, fast food etc etc

All trying to get a piece of the "family's" income/vote - doing absolutely nothing to sway the single man/woman.

But hey - it's a country of families, us singles are a minority demographic - i can live with that.

Xitdxr · 06-09-2006, 07:19 PM

Quote:

Originally Posted by uranium_death

I think Telstra is treated unfairly.

Why does everybody expect Telstra to have the best service while the ACCC **** them up with their regulations.

Overseas companies such as Optus, Primus, AAPT etc all enter our market and take all the best areas, while they completely ignore the bush. Why should Telstra have to bear the brunt while overaseas companies rip off our company.

Telstra should be able to charge what they want for lines, given the fact they also have to cover the bush, which costs them shitloads in infrastructure, yet they yield VERY LITTLE benefit from it.

Due to Telstra's **** deal re: ACCC, they have to compete somehow.

Other telcos offer cheaper deals, but they're just sharking customers.

Other companies can give good service because their coverage is tiny, and they have all the prime locations, yet 1/10 of the regulations placed on Telstra aren't even placed on these invaders.

Telstra are given a **** deal. It's unfair.

While some of what you say is correct, you should note that Telstra initially stopped the other players from expanding in to regional areas, because they wanted to monopolise the country/regional market. It was then that the ACCC said "you can't have your cake and eat it too"

While Telstra do cop a raw deal some of the time, they also bring some of it onto themselves.

Redrum · 06-09-2006, 07:25 PM

I have been with both of the main providers. I currently have phone and internet with one and mobile with other. I find the way I have these is perfect as one has been exceptional with my mobile service and the other great with internet and home phone. Both have strengths and weaknesses.

deesun · 06-09-2006, 09:10 PM

Quote:

Originally Posted by Xitdxr

While some of what you say is correct, you should note that Telstra initially stopped the other players from expanding in to regional areas, because they wanted to monopolise the country/regional market. It was then that the ACCC said "you can't have your cake and eat it too"

While Telstra do cop a raw deal some of the time, they also bring some of it onto themselves.

And if you had your own territory you wouldn't want to protect it?
Some would call it monopolising and some would call it protection.

If I owned a trucking company and a bloke came along and wanted to start up his own trucking company in my territory then why in F@CKS name would I lend him my trucks to get started? At cost.

tbearz · 06-09-2006, 11:04 PM

Quote:

Originally Posted by deesun

And if you had your own territory you wouldn't want to protect it?
Some would call it monopolising and some would call it protection.

If I owned a trucking company and a bloke came along and wanted to start up his own trucking company in my territory then why in F@CKS name would I lend him my trucks to get started? At cost.

They dont lend them at cost, they were charging competitors more than they were charging their own customers, which is a high amount anyway. The who prediciment is due to the half privitised half goverment owned. If it were still owned by the goverment, we'd all be on rosy ADSL 2 connections doing god knows what. Bloody privitised bean counters......screwing over the public that provided the funding to start the damn thing up. Selling me something i already meant to bloody own!!!

uranium_death · 06-09-2006, 02:31 PM

I get other Telcos all the time calling up...I tell them that I (or my family at that) don't care about the cost...the principle is that these invaders are ripping off an Aussie company with a tiny amount of regulations compared to Telstra.

I think Telstra do a good job given the **** they put up with from the ACCC.

flappist · 06-09-2006, 05:16 PM

Quote:

Originally Posted by AUII_SE_Ute

I need some advice here.

Recently I switched mobile providers from Telstra to Vodafone, and the past month, I've been swamped with Telstra marketing via SMS, and had one of the cheeky bastards ring me about 5 minutes ago to try and do a customer satisfaction survey and to see if they can save me money on my plan.

I said to him that I was working and couldn't do the survey.

Is there a way to get off the marketing list?

I think it's punishment for me ditching them to go somewhere better.

It many be a dealer rather than Telstra themselves. If you are getting stressed ring Telstra Country Wide Maroochydore on 5475 9444 and ask for customer (doesn't) care. They will sort it out for you quickly and easily.

P.S. You do realise that in the sunny coast Vodaphone is always cheaper than all the other telcos because you can only be charged for calls if you are in a service area......

P.P.S. if you are wandering past them (they are in the SEA FM building on Plaza Pde next to the pub) check out all the Typhoons, XR8s and XR6s in the car park.