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22-02-2014, 03:09 PM | #1 | |||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Perth N.O.R
Posts: 2,149
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Hi all,
I am looking at possibly switching from another network to Optus. the plans pricing is pretty competitive and so are any associated costs of a phone in a plan contract. How do people find the coverage and customer service that Optus provide?? I have hear from personal friends horror stories about Vodafone and will not go there. Spill the beans people. Rich
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22-02-2014, 03:29 PM | #2 | ||
I am Batman
Join Date: Jul 2010
Location: Central Coast
Posts: 1,764
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I would have to say the oposite. Terrible experience with Optus and zero issues with Vodafone.
but im in NSW.
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22-02-2014, 04:00 PM | #3 | ||
Donating Member
Join Date: Jan 2005
Location: Morayfield
Posts: 28,167
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What is more important to you? If it's coverage then I'd only go Telstra. Great reception and performance just about everywhere.
As an experiment you could buy a prepaid sim and check reception in your regular spots before committing to a contract. That would be the safest bet.
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22-02-2014, 04:11 PM | #4 | ||
Aluminum Falcon pilot
Join Date: Jul 2012
Location: Dark Sky Park
Posts: 3,691
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I have been with optus forever. I work for a Telstra subsiduary & am entitled to staff rates with telstra. I could not get a comparable plan or rate with telstra even with staff discounts, hence still with optus.
If you are likely to be in a semi remote area, then telstra still has a better rural coverage than optus, but only just.
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22-02-2014, 05:03 PM | #5 | ||
Former BTIKD
Join Date: Mar 2005
Location: Sunny Downtown Wagga Wagga. NSW.
Posts: 53,197
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Telstra has the best coverage, almost everyone else has better pricing/plans.
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22-02-2014, 05:17 PM | #6 | ||
Barra Turbo > V8
Join Date: Jan 2005
Posts: 26,056
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Telstra wins hands down, had voda a cpl years back they needed more energetic mice to run in the wheels to power the interntez/coverage. Never happened, went to telstra never looked back. Had optus aswell wasnt a fan.
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22-02-2014, 05:24 PM | #7 | |||||||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Perth N.O.R
Posts: 2,149
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Thanks for all the replies guys, I am currently with Telstra and live in within the Perth region. As the Optus adverts say there is apparently only around 1% difference in total coverage across Australia between Telstra and Optus. Coverage is one thing, quality coverage is another.
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Thought about the prepaid thing, probably wortha try. Quote:
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Rich
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22-02-2014, 05:33 PM | #8 | ||
Missing a sock...
Join Date: Mar 2012
Location: Brisbane 4017
Posts: 8,250
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I've been with Optus on mobile since '96 as a private customer, very happy with the service and plan. No coverage issues but I seldom leave the Brisbane metro area. If I was in business and on the move then I would probably switch to Telstra as they tend to cater more for business customers.
Have had friends with Vodafone and 3 - they all echo nothing but complaints about poor reception. Cheers!
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22-02-2014, 05:33 PM | #9 | ||
Join Date: Jul 2005
Location: Perth, Western Australia
Posts: 4,513
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Rich, go Boost mate, (Telstra) $40 per month, unlimited texts and unlimited std calls, 3 Gb data included, simlples............
.
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22-02-2014, 05:55 PM | #10 | ||
Regular Member
Join Date: May 2011
Location: Adelaide
Posts: 222
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Vodafone has come a long way from that rough patch they had over 2011/12 but i still would not recommend switching to them. Telstra is the best for coverage and quality but you have to fork out a good amount of $$$$ for a decent plan. Optus (who im with) seems to be a good balance between price and coverage. my only gripe with the new Optus plans is the lower data allowance but its still better than the same $ plan on Telstra
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22-02-2014, 06:22 PM | #11 | ||
Join Date: Jul 2005
Location: Perth, Western Australia
Posts: 4,513
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Best I could get out of Optarse was $60/month unlimited non contract with a 2GB data, which is why I went for the Boost unlimited non contract for $40/mth
Did you get a better deal? .
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22-02-2014, 08:07 PM | #12 | ||
Cocoloko
Join Date: Jul 2008
Location: Perth
Posts: 539
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Alot of the times brand and type of phone accounts for coverage as well.
I work near where u live rich and I am with optus, works fine but the metal workshop on one side struggles for reception.
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22-02-2014, 08:47 PM | #13 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Quote:
Want it a little cheaper, go Aldi mobile.
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22-02-2014, 08:51 PM | #14 | |||
Join Date: Jul 2005
Location: Perth, Western Australia
Posts: 4,513
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Quote:
EDIT: they say they use part of Telstra's network, I wonder which part? Cheers .
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22-02-2014, 09:15 PM | #15 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Quote:
Been a while since I looked into it.
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22-02-2014, 09:25 PM | #16 | ||
I am Batman
Join Date: Jul 2010
Location: Central Coast
Posts: 1,764
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boost hasnt 4g according to the sim pack. I have one of those aswell.
vodafone have come along way in terms of signal. they rolled out their upgrades where I live a little over a year ago and its actually on par with telstra now. Optus signal was one of the worst and with it being work number, being contactable was fairly important! lol
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22-02-2014, 09:56 PM | #17 | ||
Donating Member
Join Date: Jan 2005
Location: Morayfield
Posts: 28,167
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Vodafone have lousy in building coverage. All my guys who are on it are desperate to get off and onto Telstra.
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22-02-2014, 10:27 PM | #18 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Quote:
Must say, been with optus, Vodafone and now Telstra through Aldi and Telstra has been the best by far. Voda had crap coverage where I am, got poor customer service from optus and have been pretty happy with Aldi, even though they have lowered what they offer.
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22-02-2014, 10:48 PM | #19 | |||
Regular Member
Join Date: Nov 2007
Posts: 362
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23-02-2014, 09:13 AM | #20 | ||
FF.Com.Au Hardcore
Join Date: Aug 2013
Location: Cairns FNQ
Posts: 602
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I can't comment on southern areas but if you travel in the northern half of Aus. save yourself a lot of heartache and just stay with Telstra.
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23-02-2014, 10:57 AM | #21 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Telstra have just announced that roaming charges are jumping between 100 and 500%! Apparently their cut of the increases is marginal....
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23-02-2014, 01:00 PM | #22 | |||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Perth N.O.R
Posts: 2,149
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Thanks for the replies guys, interesting that Telstra are taking Optus to court about the coverage and also interesting Telstra are increasing their roaming charges - like they need to charge anymore.
I think the only true way for myself to compare the carriers is to get a prepaid and pop that into my phone and put the Telstra sim in a spare. That way i can compare aplles with apples as I already know how good my coverage is with Telstra with the same phone. Interesting comments about Optus customer service, was one of the things that used to f^&% me off the most about Telstra. I will admit the last two people (I think they were people lol) I spoke to at Telstra on the 125111 were very good, so good I wasn't sure I was really dealing with Telstra. I had a look at Boost and I'm not really into prepaid, the deal I was looking at through Optus was their unlimited plan but looking at the option of another contract as I would like the new HTC one aluminium. I read yesterday on cnet that Telstra are bringing in new plans shortly as well. Rich
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23-02-2014, 01:28 PM | #23 | |||||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Perth N.O.R
Posts: 2,149
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Quote:
Quote:
Rich
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23-02-2014, 06:06 PM | #24 | ||
YE-US! Wait. I don't know
Join Date: May 2010
Location: in the turkey...
Posts: 940
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I'm not surprised Telstra are taking Optus to court over that claim.
I can only get reception in my toilet, sometimes my lounge room. Second house that's happened in. And I'm in Melbourne. So that's my experience for you
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23-02-2014, 06:30 PM | #25 | ||
Starter Motor
Join Date: Jan 2013
Posts: 5
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AM lucky ot get reception anywhere in my house
Its amazing they can still charge though |
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23-02-2014, 06:48 PM | #26 | ||
Call me Spud
Join Date: May 2008
Posts: 1,995
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I am with telstra but work for an optus licensed retailer. Optus has better prices, coverage is improving and you get 21 days in which you can hand the handset back if you have coverage issues. Telstra however has unrivaled coverage. If I lived in city I would try optus, but I live in a country city 400km from perth surrounded by small towns etc. Optus is good and even get optus where telstra isn't, but no 4G and beyond a 50km radius reception is nowhere near as good and it is for that reason I could never switch. Vodafone is just pathetic and not even worth mentioning.
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23-02-2014, 07:08 PM | #27 | ||
Critical Thinker
Join Date: Jan 2005
Location: Adelaide
Posts: 20,387
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I went to Telstra purely for the better coverage alone. I thought, whats the point of trying to scrimp and save if im not able to receive a phone call properly without being cut off in the first place. I just hope I dont have to deal with phone customer service.
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23-02-2014, 08:07 PM | #28 | |||
Solution Was Boost 4?, 6 & 8
Join Date: Dec 2004
Location: Melbourne
Posts: 23,624
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There is one change now its 2.5gb of data and the Telstra 3G is plenty quick enough and awesome coverage in Country areas. $40 a month on Telstra network best deal around atm.
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23-02-2014, 10:53 PM | #29 | |||
Lucifer's Angel
Join Date: Dec 2004
Location: Sydney
Posts: 5,282
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I'm on Telstra (have been since my first sim only contract $10 a month), and I have no such issues. I think Dad's problem might be more to do with the ancient Nokia he's using, as he refuses to get a smart phone. I need reliable coverage, as I take bus and coach groups out to some random places, and if something goes wrong with the vehicle I need to let the depot know. Only place I've found no reception so far is Minamurra Falls. Apparently you just need to know where to stand in the carpark... Interesting that Telstra are upping their roaming fees - the day before I fly out for Finland.... I already have a global SIM, and will be getting a Finnish number as well, for local calls to friends over there. I was thinking of taking my Telstra mobile with me, just in case the global SIM failed, as I've heard some not so great reports of the Woolworths travel SIM, but that's unlikely now. It'd also be one less thing to have to charge each day. It's a shame no one in my family is computer literate or I could just use Skype.
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23-02-2014, 11:16 PM | #30 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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i was with aldi and they where ok, but i give them the bullet on principle, after kogan went down aldi took a lot of the ex koganians on plan x........... then a very short time later they cut the plan down for the same dollars(they only screw me once and im gone).
im using amaysin on 29 buk plan(4gb) also 3g like aldi, except amaysim uses optus network, on occasions it seems a little slow, but on the whole its ok, even Telstras 3g network has slow times i have found, probably not quite as often. i have to say the current mob im with there is no hassle so far, every month they deduct the fee automatically and send the receipt, 4gig is not bad for the price i think, no idea what they are like in perth though. |
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