Useless technical support.

[Falcon_Phill]

I ordered a domain name and hosting package on the weekend and i was wondering why i hadnt received an email about it yet, ive left a support ticket and i went on the live chat 7 times before someone actually answered, check how helpful this guy is:


Bobby T: Welcome to MD sales live chat. How can I assist you with your sales enquiry
Phill Collins: Hi, i recently purchased a domain name and hosting plan, but i still havnt received an email telling me its worked etc. Can you tell me whats going on with it?
Phill Collins: i submitted a support ticket but theres been no response
Bobby T: Can you please provide your domain name ?
Phill Collins: i ordered fordxp.com
Phill Collins: i also have another domain with you guys which is coflash.com
Bobby T: one moment...
Bobby T: ok i have run the set up of the hosting package and the registration.
Phill Collins: ok, so does that mean ill get an email about it soon, or does it take time to process?
Bobby T: you will get an email shortly.
Phill Collins: ok cool, thanks for that youve been a great help
Bobby T: i just checked that it was completed and the domain is not available
Phill Collins: it said it was when i tried to register it on saturday
Bobby T: ok.
Phill Collins: and it still says now on your website that its available
Bobby T: one moment...
Bobby T: i just checked and it was registered.
Phill Collins: thats wierd, because ive checked on 3 other domain name sites and they all say its available.
Bobby T: ok. well those listings usually take a few hours to update. that could be the reason why it hasn't come back as being registered/.
Bobby T: it definitely has been registered.
Bobby T: Thank you for using the MD Live Chat. Please live chat with us again if you require further assistance.

So he sends the last 3 messages within about 7 seconds then exits and leaves me with nothing, not even asking if id like a new domain. Id call them, but at $3 a minute they're dreaming. It definatly isnt registered as ive waited. What kind of help is that? So frustrating.