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| The Pub For General Automotive Related Talk |
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18-06-2010, 05:19 PM
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Regular Member
Join Date: Feb 2005
Location: Nowra, NSW
Posts: 287
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I'm wondering about other peoples experience with the Ford Australia CRC.
I had issues which required me to ring them. First time I spent 20 minutes on hold before giving up. Second call I spent 22 minutes before giving up. Third call I spent 15 minutes before giving up. Fourth call I spent 20 minutes on hold before giving up. The local Ford dealer was sympathetic, saying they knew this was nothing unusual and would get the CRC to ring me direct. CRC rang me - when I was away from the phone - and mixed my name up with the dealers name, and did not leave any contact details except for the (wait forever) CRC number. FWIW I have had it with these clowns, but am wondering if it is the norm or just a run of really bad luck. I'm buying elsewhere for my next new car. Cheers! |
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Ford (Australia) Customer Relations Centre
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