**** american express

[NC 5ltr]

Old man recieved a statement today from amex that he had an overdue account and had to pay $140 in overdue fees.know he has been with them a few years and this was the last straw,if you are even a week late in paying your account they suspend it.enough is enough.

here is a letter he is writing them.

Your statement of july 9th and the nonsensical telephone call from your indian call center are an affront to me.having once had an onging series of problems with a AMP amex card i can only assume i was a marble short the day i agreed to once again accept and amex credit card.

As in the past it proved to be just one slight level above useless.so few merchants would accept it you would think it was a smartcard with bubonic plague.indeed it was so useless that i overlooked that there had been a few merchants on a recent european trip that had accepted it(most of the reluctatly) and there was actual debt on it.a polite reminder would have soliceted immediate payment but amex style hasnt changed.

One can only put up with amex rudeness for so long and now that you cannot even speak to someone that can comprehend what you say,its time to say bi.so after my harranging from your indian help desk i dashed off $$$ to terminate that source of stress but know have a moment to tell yuo this.
1. i have destroyed card no..................................
2.i have remitted via bpay $$$$ today for the credit of 3......
3. this should be enough to close the account.

your faithfully.

p.s: i always thought that even in the card business customer relationship mangement was worth something but in attempting to find a fax number for you i discovered that you do not list them on the web nor in the white pages and furthermore you will not let your call center boffins give one out-hence i have faxed this home and had it mailed from there.what a user friendly organisation.


I think that'll give them the message.

Moral of the story dont use amex stick with visa or mastercard.