John McGrath Belconnen ACThas to be the worst Ford dealer I have ever dealt with

[Mark^^]

Well John McGrath Belconnen has to be the worst Ford dealer I have ever dealt with.

Firstly I took my Territory in to John McGrath Belconnen on the 16/07/2007 for the following:

• Fix dual zone control as vehicle experiences loss of temperature control on LHS due to an inoperative air mix door shaft.
• Replace surround on T/bar as wrinkled and peeling
• Replace driver door small speaker on A pillar opposite external mirror
• Fix globe out on petrol door knob
• Hand brake service.

I arrive back to be told "Ok sir all your work is finished". Well out of the 5 requests only three were looked at, they:

• Replaced surround on T/bar under warranty
• Fixed the globe out on petrol door knob under warranty
• Carried out a hand brake service for $88

I asked about the What about dual zone control?, I was told there was no malfunction. I had explained on putting the car in that this was an intermittent issue.

I asked about the driver door small speaker opposite external mirror, to be told that "Sir it will cost you over $800 to replace the door trim". I then explained to the staff, for the second time this day the issue was the door small speaker on A pillar opposite external mirror and this cost about $60 to purchase from Ford, after 10 mins with the spares section they decide to order one in for me.

Then driving home, car vibrates like hell and feels like a flat, get out and no flat. I finally get home and there is some burning smell at rear drive wheel and believe they tensioned up the hand brake to tightly. On the drive in the next day the issue was resolved.

Well as the dual zone control continues to fail and this fault is clearly described in a a Ford Technical Service Bulletin and a fix is available I arrange to bring it back in on 10/08/2007. I decide to have an auxiliary transmission cooler fitted and on 08/08/2007 I rang the spares section and was told the cost of $167.00 to buy and about $165.00 (1.5 hours work) to install. So I then rang the service section to request this be added to my work for Friday, the girl tells me she will book it in and order the part and ring back to confirm. As promised about 10 minutes later she rang back to tell me it’s ordered and added to my booking for Friday.

I decide that it will be easier if I take the day off work as last time it cost me $110 in taxi fares to go dealer- work – dealer. I drop the car off at just on 8 am and asked to be rang as soon as work is completed as I was going to just hand around.

This time I requested:

• Fix dual zone control as vehicle experiences loss of temperature control on LHS due to an inoperative air mix door shaft.
• Supply and fit an auxiliary transmission cooler
• Supply and fit driver door small speaker on A pillar opposite external mirror.

Later in the morning I get 2 missed calls from the dealer at 11.55 and 11.56 (was in a movie and phone on silent) and a message left. I rang back at 12.40 and was told car would not be ready till 4 or 4.30. I arrive back just before 4 pm and find that they only replaced small speaker on A pillar. So I was very angry on 3 counts:

• They had the car for a full day to do 30 mins work, even rang me keeping me in town for a whole day just to replace this 1 item.
• The auxiliary transmission cooler was not ordered, not only was it not ordered but the people working on the car during the day did nothing when they realised there was no part. I know the part was available in Mitchell, but no attempt to get it in and fit. It is just a 30 min drive to Mitchell and it was confirmed with me on Wednesday they had them in stock
• They refuse to do anything about the dual zone control, despite being shown the TSB.

There was no excuse given as to why the auxiliary transmission cooler was not ordered, but lots of questioning about who I spoke to and when…trying to shift blame to me. I refused to talk any further to them about this as I was so angry and I do not believe in venting anger at counter staff when they had only a small part of the problem.

So no way am I ever going near this dealer again and under no circumstance would I recommend them to anyone I know.