Beware (another phone rant)

[Whoosha]

Got the new look Telstra bill yesterday, nothing itemised : just the total for the house and mobile. being a little higher than normal (Mobile is capped and house has a plan as such) Good lady logs on to the web site to view the full account but carn't gain axcess. so make the great 20 min in the que phone call for some answers... Got a real nice bloke explaing they have a FEW glitches with the new system :togo: well another 20 min. later he discovers that I have baled on my mobile account early and have been hit with $40+ early account closing fees . how I did this when I use it every day for work remains a mystery and as the the look bill is not itemised it also does not show up as a charge on the bill, it's just grouped with the calls.(mm $40 for every mobile user will keep there profits up in these hard times) ,so after 30 min we have it all sorted but if we didnt check we would never have known, So people if your with Telstra keep a close eye on your charges..
oh yeah you can have the old biller system back but you have to ring and ask for it ( sorry trees but at least with 5 pages I can see what and ware I spent it : ) regards Whoosha