Outstanding service!!

[Bushbasher]

I hope this is ok to put up, if not, please, one of the mods, by all means delete it. Having said that, I think good, no, GREAT service deserves recognition.


I'd just like to take this opportunity to publically thank and recommend a bloke and his business for the unbelievably outstanding service he has afforded me today. But first a little background.

I went to get my AU Fairlane pink slipped last week and discovered my ABS module had an issue, the light was on and it wouldn't communicate with the laptop for diagnosis. Apparently this is not uncommon for AU traction control versions of the ABS module. After asking in the AU forum for help in solving my problem Macman supplied a link to a bloke called Antony Pazin of Specialized Automotive Electronics in Parramatta. I sent my ABS module to him by express post on monday afternoon and had it promptly back in my post box wednesday morning apparently all fixed. I plugged it back in and it appeared to work so I reassembled the ABS and put the car back together only to see the light come on again. Off I went to the ford dealer to see if the module would communicate to the laptop now, which it did, only to pull up an internal error code for the module. Back home and on the phone to Antony and the conversation went something like this ;

Me - " the unit is talking to the laptop now but it's saying there's an internal error"

Antony - "Oooohh, that's not good, that usually means you need a new module"

Me - ,OH CRAP!! "so I just wasted $250 for nothing"

Antony - "no mate, that's ok, if it doesn't work I won't charge you"

Me - " thanks mate. I don't suppose you have one I could buy by any chance?"

Antony - " no but I'll make a couple of calls and see if I can find one for you no problem, give me your number I'll call you back"

Me - " mate , that's great, I really appreciate that thanks"

less than 5 minutes later the phone rings ;

Antony - " I got one organized, it'll be sent over to me so I can check the serial number is right before I send it to you"

Me - "sweet, do I pay you or do I pay the other guy direct?"

Antony - " No, just pay me like you were going to. I'll open it up and do the mod to make sure it doesn't fail and send it out express today so you'll have it tomorrow"

Me - " Antony, you're a bloody legend, how much do I owe you?"

Antony - " no worries, just pay the same amount you were going to pay for the other one she'll be right"


At that point I would have kissed him if I could have.

So Thank you Mr Antony Pazin of Specialized Automotive Electronics in Parramatta for not only your outstandingly speedy turn around time in the first instance but your truly legendary service above and beyond the call of duty. I am indebted to you and can't praise and recommend you and your business highly enough, thank you, thank you, thank you.

Bushbasher