Mazda ... Another BIG FAIL

[Pedro]

Some of you may recall posts by me hailing Mazda as offering the epitome of service amongst Australian car companies.

Well, I have to eat humble pie. My wife had an SP23 and over a five year ownership period have no problems in 95,000 kms and exemplary service. So just on 12 months ago we traded it on an SP25 and although we’re not great fans of the “over the top” frontal treatment, nor the acres of grey plastic in the (black only) interior we thought that a small price to pay for what should be an excellent overall package.

I keep the exterior in shape with Maguire’s products and Mother’s on the leather. However in recent months I noticed the front bar changing to a darker shade than the rest of the car. I went to the Mazda Australia website and registered my concern via their “contact” e-mail facility.

I computer generated reply more or less told me to go jump in the lake. On 8th of November I sent another e-mail to the service manager with the photographs below and a message saying I wanted it fixed. To date I have not received a reply.

In the meantime I took the car to the local dealer at Southport and was told “they’re all like that” and there’s nothing that can be done. In other words “F” off.

I know there is colour variation between plastic bumpers and the metal parts of the body and have experienced it in my F6’s, but nothing like this.

I certainly won’t be recommending Mazda to anyone again.

For the same light condtions, these photos were taken within a 20 minute period.







The rear has "normal" colour difference