Internet on Mobile = $476 for 5 Minutes!

fakegt · 27-01-2011, 08:39 PM

I got my Optus bill the other day and almost fell over, it was about $470 over my normal bill. On my mobile plan I have a 5MB allowance(means jack to me) that I have never used and at work one day the Phone books didn't have a listing for what I was after, so for the first time I got the net up on the Mobile and googled what I was after and went to the site for a max of 5 minutes all up.(NO IT WAS NOT PORN!)
I called Optus who told me my download was 158MB and that its not based on time but download. I went off my nut and asked for a manager as I said this was way over the top. They checked over my usage as I have been with them for over 15 years and I told them if they didn't reverse it they would lose me for ever.
A half hour later they reduced my $543 bill back down to $67! I see myself as one lucky bloke who learnt a valuable lesson and will get a new plan with dedicated net usage included.
But if I was 18 and only with them 6 months I'm sure I'd be screwed.
Any other close calls out there?
Cheers, Dave