Another dealership horry story

[munners]

This is unbelievebale, but true!

My brother is in the market for a new car, he's had a laser for over ten years, it gets crashed into and written off. So the other weekend he goes out, looks at Corollas, Mazda 3s etc and then decides to stick with Ford and test drives a used Mondeo then a new Focus.

He likes the Focus, asks around to see what people think and then decides thats the car for him. He had gotten a price from the dealer already and was looking getting the cheque for his old car form the insurance company, checking finance options for new car, insurance costs, etc. You know how it is, you have to organise everything to come together at the same time.

So yesterday the finance guy from xxxxxxxxxxxx rings him at work and is putting the whole "We'll look after you with finance, we're on your side" thing to him. Thats cool, my brother says yeah he's still really wants the car he just wants to check out all the other options.

Now here's the unbelievable part.

XXXXXXX must have trouble with phones because he thinks he's hung up but actually turned on hands free and after that he starts mocking my bro saying "oh this guys stalling and playing the FU#*iN@ victim card" and other crap. Just generlly bad mouthing him beacause he didn't commit to buying the car straight away. My bro hears all of this and then queitly says "XXXXXXXX?, hello....?"

At this point someone then comes over and hangs the phone up properly. So for the rest of the day xxxx Ford are ringing trying to get him to still buy the car and apologising for XXXXXXXX blunder.

Are they serious? If thats how they regard their customers before they have your money, what would happen if you went back in 12 months with a warranty claim? Do they actually believe you would buy a car off them after that?

I know all Ford dealers are not like that, and maybe it was just XXXXXXX that have no idea of customer service (or how to use a phone) but keep that in mind when you are thinking of buying your ner car. There are probably better dealerships XXXXXXXXXXX.

Munners