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| The Bar For non Automotive Related Chat |
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22-07-2011, 06:12 PM
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Australia
Join Date: Mar 2010
Location: behind a keyboard
Posts: 1,290
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I decided to give Optus mobile a try for 12 months, thankfully my contract is about to expire.
For the last 2 weeks I've been getting phone calls asking me to recontract. I kept saying no. Today's attempt, the operator that called asked me to verify who I was to which I replied "I'm the person you called". When I quizzed her she provided my full name and day of birth. (I didn't give her any info). After ending the call, I received an SMS and email confirming "recontract". I immediately rang Opt@ss to report the contract was unauthorised. I provided the initial operator's ID; it reportedly doesn't exist. Optus claimed the contract was processed online. After I disputed that, they then said it was completed by their department overseas. A couple of operators later, I was told they are unable to reverse the contract without investigation. They will get back to me within 5 days. For the purposes of saying no to the contract, I agreed to being recorded. My advice... just hang up. |
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Beware Optus when contract expires
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