Lumo Energy

[prydey]

in brief - if you are with them -> , if you get a call from them, hang up!


i'm not normally one to get sucked in by telemarketers, but they garaunteed 10% off every bill (i thought compared to what i already pay - wrong) and a 10day cooling off, so i thought ok, i'll say yes, then when the docs come in the post, i'll look through it and decide then.

in the meantime, i hopped online and boy,talk about a flood of unhappy reviews.

i sent the cooling off form off straight away. heard nothing until today when agl ring to say they have a request from lumo to change accounts.

i rang lumo and was very blunt because they were still trying to tell me that i was meant to call. i had to read the letter i had in front of me back to him where it clearly stated to post in the cooling off form. he then says, ok, we won't charge you the cancellation fee. damn straight pal, have a nice day.

there's my rant. obviously i wasn't 100% well when they phoned the first time 'cause normally i hang up.