Telstra

[weairy]

/startrage

Ok, I'm sure there's other people out there with the similar issue, so I'm going to vent my frustration.

For anyone who's ever had dealings with Telstra, I'm sure you know, they're possible the most useless phone/internet service provider known to mankind.

We converted our home internet into a business plan about 18 months ago. Thought it was all good. Until we got the bill the past quarter. $1100 for 3 months of internet. Turns out they told us we had a 100gb cap that was actually 30gb. And they never sent us one notification of it capping.

When we asked Telstra about this, we got passed to a dozen different nationalities and call centres from Asia to India and back. Turns out they've been charging us by a plan they don't even have on their systems any more. 30gb a month for $110. Which is outrageously expensive.

And so we tried to convert the plan to a 200gb cap for $80 a month. But it turns out Telstra have the internet registered in a business that we had sold about 9 years ago. Which they failed to tell us. And never let us know for a good 3 weeks.

And to top it all off, we're paying for a terribly unreliable service. Even the slightest amount of load on the web is causing it to disconnect. Not good for a gamer when you're being disconnected every 5-15 minutes.

In summary, Telstra would have to be the worst service and worst ISP I've ever come across.

/end rage