Consequences of poor Ford warranty service

[cro142]

I really like the way Falcons drive, particularly on country highways, and over the past 30 years I have purchased a new Falcon every few years - I've had 8 Turbo's since 2003, and I absolutely love 'em. I do a lot of km!!

The main problem has always been the patchiness of Ford Dealer warranty service. Sometimes it has been really good, but I think this is outweighed over time by those instances of poor service.

Like others on here, I have had small problems which sometimes Ford are unwilling to resolve, and you get into that rut of taking the car back again and again. Very frustrating. For example, that guy on here at present with a diff clunk in his new car - you would think Ford would rush to fix it, but that's doesn't seem to be happening. I have had similar experiences and it really bugs me.

I often feel that the service advisors are trained (??) to minimise warranty claims rather than provide legitimate service.

I think also that Ford grew fat and lazy over the years when they had around 60% of their sales to managed fleets, where warranty service was minimal as no one cared about all the small problems with the car, as long as it did not "stop" during the lease period. This lead to the "they all do that" syndrome.

I wonder if the chickens have come home to roost?

I realise that a major reason for the poor Falcon sales is the shift in market demand for that type of vehicle, but I also wonder how many loyal buyers changed brands because of poor Ford warranty service?

PC