RAC Batteries

[Crazy Dazz]

I have been buying my batteries from RAC for decades.
The prices aren’t too bad, and it’s very convenient.
Plus, I have kept going back to them because of verbal assurances received over the years that “if anything goes wrong just give us a call and we’ll come straight out and replace it.”

So I am mightily peeved that when, after literally a dozen batteries bought from them, I actually have to call on the warranty, and their service is beyond dreadful.
The battery is about 7 months old, and it seems that at least a couple of cells have collapsed. Its cactus. Even a 20amp smart charger can’t help it.

For starters, they sent a patrolman, not the battery van, so he was never going to be able to fix the problem. He used a multimeter to confirm its only putting out about 6v, then jump started my car and revved the guts out of it, before admitting the battery was cactus.
But then, according to their policy, he has to take the battery back to the distributor, who gets to try and fix it. They proceeded to connect it to a huge charger and it was drawing 25 amps. (This is a CAR battery!)
I have complained to RAC, and their response “hopefully we can get back to you tomorrow.”

And here’s the point; in addition to the dreadful customer service and massive inconvenience to me, how much time (=money) have they wasted over a $200 battery? And even if they can somehow miraculously “revive” the battery, what are its chances of seeing out the remaining 29 months of its warranty?

I was wondering how others have gone with different battery services? (eg Marshalls?)
(As, needless to say, I won’t be using RAC ever again.)