Warranty Claim from Mechanic?

[mauricio]

Good morning all.
A few weeks ago I posted about a problem I had with my front brakes on my 2009 Mondeo. The brake clips had broken well within warranty. They were less than 10 months old and travelled about 10,000km. Fair to say they looked almost brand new. I had to get new front brakes installed by another workshop at a cost to me of $199.
The mechanic that installed the faulty brakes in January advised me that their supplier admitted a manufacturing fault with the clips on the pads that caused the problem. The solution provided to me from the mechanic was a refund of $60 for the brake pad’s only. I was quite surprised as I was expecting them to reimburse me my out of pocket cost of $199 (parts & labour) to have new brakes installed. The $60 refund was for the brake pads on the original invoice in January.
I tried to contact them for an explanation as to why I had only received a $60 refund but have not received a reply. I would like to contact consumer affairs as I believe I have a case to put to them, but wanted to know if anyone has had a similar experience, or if you think the mechanic was obligated to refund me the total of $199. Any feedback would be very appreciated.