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| The Pub For General Automotive Related Talk |
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22-05-2018, 02:11 PM
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Starter Motor
Join Date: May 2018
Posts: 2
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Customer service - hahahahahahahaha
Definitely not from Ford. Sent a fairly urgent query to Ford "customer service" on 6 May. Meanwhile I have taken my 2015 Ranger to a Ford dealer and had the problem diagnosed and well underway towards a "goodwill" warranty replacement of the auto transmission which kept overheating no matter how/where it was driven. Vehicle 32 days out of new car warranty and done only 62,000km. "Customer service" replies on 21 May that they have issued me with a job number and that I should take my vehicle to any dealership and report the job number - they will take it from there. FMD - 2 weeks to reply. In my original query I stressed that the problem needed urgent attention as I was travelling and had forward (expensively deposited) bookings. Is this Ford's usual response time to customer queries? Anyone else had a similar experience? Or should I have not bothered with their website at all? |
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Ford - very very lousy service
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