Insurance problems (home)

[S3SR]

everyone know about cyclone larry...

anyways since then still nothing has been done btw my mum is keeping me informed..

ok so today they fixed the external wall really really poxy job, did the fence and the quote thing said they had to do 20m on one side 10m on the other they didnt, they also used crap fence may as well used plastic, reused the stuffed fence posts, the fence could be pushed over by a 2 year old or the wind...
window is boarded up and almost rotting cause of the non stop rain since the cyclone (and that my room too), garage door still hasnt come, and someone has vandalised our lights and garage wall... ive had to call the insurance company more than once to do something, builder was told to call us on our mobile at a certain time to tell us if he could come around or not that takes 2 mins, he never did, ive had to drive from townsville to innisfail more than once, take off some time from uni, take few days of work..

its costed me more then the **** insurance policy itself... i have to go back this weekend most likely and sort the *** **** out probably with something threatening

also the inspector who came around and listed everything managed to forget to list some stuff like roof not bolted down, gutters gone, damaged external wall F*** incompetent if you ask me.

also mum has to go to hospital cause dads been in there since the cyclone, mum is also a phillipino and i think CGU think they can try rip her off.

we have been promised all this sort of crap for at least months, ive spent too much when i shouldnt have to, im stressing out cause mum doesnt no what to do, im getting even more stressed having to hear that they didnt even do what they were spose to.... i think if you see me on the news ill be handcuffed and locked away for a long time....

btw CGU is the insurance we have been with them for too long, never a day late in paying the policies actually too early, never had a claim till now but this is different

anyone know where i stand or what i can do before i go there EXTREMELY angry and do something i will regret?