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| The Bar For non Automotive Related Chat |
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10-01-2011, 02:20 PM
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FF.Com.Au Hardcore
Join Date: Feb 2010
Location: Sun City, North Australis
Posts: 4,274
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Dunno what happened to the thread about bills??
Anyhoo... Just got my mobile phone bill and checked it over as I have had minor issues in the past. I found I was billed twice for the same call! What had happened was that I had called message bank 101 to retrieve a message and used the "call back" feature (This allowes you to ring the person through message bank automatically so you dont need to disconnect the call and then dial the number, handy if you have no pen!) Unfortunately the call to message bank 101 did not disconnect when it dialled the mobile number, so i was billed twice for a 16min phone call at the same time! The mobile number it dialed was listed on a different page on the invoice and the calls to the 101 service elsewhere... Pays to look at your bill sometimes....
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You've seen it, you've heard it and your still asking questions?? Don't write off the Goose until you see the box going into the hole.... |
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10-01-2011, 02:24 PM
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FF.Com.Au Hardcore
Join Date: Aug 2008
Location: Northern Adelaide
Posts: 981
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And if you are on prepaid, you won't even know.
Now will you know about any 'subscription' fees for things like ringtones services etc - because you didn't read the fine print. Pays to be aware. |
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10-01-2011, 02:27 PM
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Back where I belong
Join Date: Jan 2005
Location: Mexico - Victoria
Posts: 947
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Quote:
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Regards Craig |
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10-01-2011, 02:34 PM
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#4 | ||
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FF.Com.Au Hardcore
Join Date: Feb 2010
Location: Sun City, North Australis
Posts: 4,274
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Yes have several friends with Telstra land line and mobile phones who's bills have gone crazy since early last year, not to mention phones disconnected without warning!
5 people I knew all had their home phones disconnected within 5 weeks (they had bundled service with internet), their bills hadnt arrived and no warnings given. Another friend live out in a small town and her phone line still isnt buried after 2 yrs, its just hanging over her fence! Small rural suburb at Majors Creek here has had no phone or mobile coverage for 2 weeks (50 people live in that area) Another person complained that a inspection pit has been open for 12months with exposed phone wires! (its barricaded) As fat and lazy as it was under government control, its now worse then ever since it was floated and sold off....
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You've seen it, you've heard it and your still asking questions?? Don't write off the Goose until you see the box going into the hole.... |
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10-01-2011, 03:21 PM
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#5 | ||
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Powered by Marshall
Join Date: Jan 2005
Posts: 1,143
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Was with Optus for 2 years...........out of 24 bills I had at least 22 corrected.....at my time and expense on the phone to them of course
So as with Telstra........every bill gets checked.......carefully. 3 months in with Telstra already been credited over $350.... I actually think now the minuite you ring up they just give you an instant credit to save the hassle lol
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10-01-2011, 03:27 PM
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The 'Stihl' Man
 
Join Date: Jan 2005
Location: TAS
Posts: 27,588
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Yeah they are shocking...and for those of you who are stuck with them as an ISP I got an extra 50GB per month by just asking as another company offered the same deal....
It is simply the worst company I think I have ever dealt with...anyone else and it would be bent over by the ACCC but it, like Holden, seems to be a golden child for some reason. And if there whole structure etc doesn't stink of a monopoly when you get to the nitty gritty then I dont know what is. 
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10-01-2011, 03:28 PM
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#7 | ||
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FF.Com.Au Hardcore
Join Date: Aug 2010
Location: Melbourne
Posts: 1,580
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Haha oh the problems my family have had with Telstra billing. On multiple occasions sent bigger bills from a different phone number. But shows up as our phone number still. We knew it wasn't ours due to the dates of phone calls in which we were away, and international calls to a few countries.
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10-01-2011, 11:04 PM
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#8 | ||
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FF.Com.Au Hardcore
Join Date: Jun 2007
Location: republic of wa
Posts: 869
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Not sure if I should drag this ol chestnut up.. But I LOVE Telstra bashing
http://www.fordforums.com.au/showthread.php?t=11271965 
__________________
"You can't fight stupid people - there's just too many of them.The internet: Access to all the world's idiots |
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11-01-2011, 09:22 PM
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#9 | ||
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FF.Com.Au Hardcore
Join Date: May 2008
Location: Darwin
Posts: 1,694
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Mmmmm I work for Telstra in one of the shops so I cop the brunt of a lot of what you mention.
On the flip side to what you guys have trouble with in your billing - I've seen customers sign up to a bundle and get charged half the price it should be month after month. Then they complain (because they're worried about being back charged) and the complaints department left a note saying they were not allowed to be back charged! So they enjoy a very cheap home phone/broadband deal - I wish I new how that worked - I'd offer it to everyone! |
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11-01-2011, 09:28 PM
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#10 | ||
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Call me Spud
Join Date: May 2008
Posts: 1,995
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When we first set up the Bigpond (I know I bagged them to everyone but they have a monopoly on ADSL2 in regional areas) the phone was switched first and then when the net was connected it was to be combined into a $128pm phone/net plan (actually is good value) any way my first bill was for $398, I was like "WTF" rang them and got told it was never combined so I was charged for seperate services. Anyway it was noted on the system it was meant to be combined. Even though I never paid the bill the credited me most of the $398 and I basically paid nothing for the first 2 months.
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11-01-2011, 11:16 PM
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#11 | ||
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FF.Com.Au Hardcore
Join Date: Oct 2005
Location: Hervey Bay
Posts: 4,198
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I changed my phone to VOIP a few years ago.
My monthly bills:- line rental $20.00 mynetfone bill $14.95 (includes 100 free calls per month to anywhere in Australia or the world NO FLAGFALL, UNTIMED). |
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12-01-2011, 10:34 AM
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#12 | ||
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FF.Com.Au Hardcore
Join Date: Aug 2008
Location: Northern Adelaide
Posts: 981
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Done the same as Pedro... Naked ADSL with VOIP.
$50/month for the lot, including $50 call credit. I can also set up expenditure limits, number barring etc. The only issue is that at the moment I only get 640k speed as one of the conductors on the line is open circuit... both me and my Telco have been waiting for about 6 weeks for Tel$tra to fix it (out of the Telcos hands). Telco (Adam internet) have given me credit so far... |
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12-01-2011, 04:54 PM
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Former BTIKD
Join Date: Mar 2005
Location: Sunny Downtown Wagga Wagga. NSW.
Posts: 53,197
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Quote:
well the hub's not so bad, but the handsets are rubbish!
__________________
Dying at your job is natures way of saying that you're in the wrong line of work.
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Pays to check your Telstra bill carefully
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