Dealer undercharged

[pottery beige]

change phone number.. dont answer any knocks on the door.. easy....

[dave351cid]

maybe i have missed something here ..... have they actually said that you need to pay more money? maybe they just need to fix the paper work to tidy up the details so everything balances out..

[b0son]

Originally Posted by dave351cid

maybe they just need to fix the paper work to tidy up the details so everything balances out..

guilt trips work better in person than on the phone.

[dogfish]

Obviously the Car is in your name already.
So if your going back in and they want you too resign for a larger sum (Mad If you Do) I would ask "Does this affect the stamp duty you paid to the Government" as I guarantee they won't phone up the local registry office and say oops we are supposed to pay you an extra $???.?? amount due to an error on our behalf as that final figure is what goes to the Government I think.
And as stated before they're being deceptive and how many eyes read the contract before hand.My personal Response when I Got back in there and re read the paper work would be "How Much Extra Ya Joking Aren't Ya", "Are your Eyes Painted on or what how many people read this", "If you think I'm signing that you can Bight My CRANK and Suffer in your Jocks Ya Flaming Mongrel."

[Maggot]

Cooing off periods are for 2nd hand cars, not new ones, and that's your cooling off anyway, not theirs.

I would insist they write up the descrepancies on the contract correctly instead of making up the difference in other fees/insurances etc.. that way you may be able to negotiate a cash settlement of some sort.

How did you get a loan without a contract of sale/tradein??

[Giant Cranium]

i know a bloke who bought a xr6t ute in 05 with luxury pack for $28000.
needless to say he put the whole amount then and there on his credit cards.
the dealer realised he made a typo the next day but it was to late.
this bloke was also baned from the dealer but who cares when you saved 10g.

so i say stuff the dealer as im sure they would not give you a refund if you wanted it.

[Crazy Dazz]

I’m not sure how you could have bought a car without a contract?
At some point you have contracted to buy car, for price X. If the money you have paid (deposit + trade + finance) is less than the contracted amount, then you owe them money, and they can enforce the contract to retrieve the balance. If they wanted to be ******* about it, they could just demand that you pay the balance in cash.
You need to get a copy of the contract, work out exactly what you may or may not owe, and take it from there.
That said, I would be getting them to come to you.

[XlR8TED]

Originally Posted by Crazy Dazz

I’m not sure how you could have bought a car without a contract?
At some point you have contracted to buy car, for price X. If the money you have paid (deposit + trade + finance) is less than the contracted amount, then you owe them money, and they can enforce the contract to retrieve the balance. If they wanted to be ******* about it, they could just demand that you pay the balance in cash.
You need to get a copy of the contract, work out exactly what you may or may not owe, and take it from there.
That said, I would be getting them to come to you.

Like I said, there is one, I just don't have a copy of it. All the excitement getting into your new wheels, it's easy to miss something like that.

Your post is what I'm thinking though. We'll see how it pans out.

[OLDFORDNUT]

you stated in an earlier post you would see if they were going to be truthful
,yet after they proved they were not truthful you have decided to go back in to be bent over the table.
im confused.
but if you like being treated like a fool thats your Karma for life,
Im sorry if i sound a bit Harsh ,but really mate stand up for yourself

[ltd]

Wow, I can't believe some of the dross I'm reading.
Some of you actually advocate trying to rip off the dealer?

I suppose none of you sanctioning such actions have ever made a mistake, have never missed a sum or never made such an error that your job could be on the line have you? As presented, the facts are the dealer made quite a big mistake. The person who made this mistake is probably quite concerned for their job security, has come across fordforums.com.au where supposed Ford supporters call them “Fraud Stealers” and compounded matters by cooking up some scenario to get the OP back in to rectify it. That’s their mistake, but then again they’ve probably made this mistake before and had some low troglodyte “stick it to them”; you know the type of person who gets too much change at the shop from a little old lady and keeps it. These people are exactly what’s wrong with society these days; a total lack of empathy.
Have a look at a couple of recent issues in the pub, one guys car damaged, another reversed into – all because of a lack of empathy. It’s prevalent in society and it’s just getting worse, like a cancer.

I’m not too big to admit I’ve made plenty of mistakes and thankfully people have been graceful about it, not punitive. If you want to live in a punitive, pugilist society then go ahead, act like a barbarian now. Teach your children the morals that only apply to others and not yourself; that cheating is OK as long as you benefit at the behest of others. Then come here to fordforums.com.au to whinge and moan about how wrong society is. Don’t blame GenY, they’re just following on from the examples that WE set.

To the OP, in all contracts there is a cooling off period and both parties are able to rescind the contract for whatever reason before an arbitrator. If an honest mistake has been made on the written agreement which contradicts the initial verbal agreement, then the dealer has the right to present his claim before an arbiter for the purpose of remedy. This sounds like a good avenue for negotiation but in my experience, after all the expense of representation (you’d want some representation) as well as all the inconvenience, you’ll end up out of pocket and will have made several enemies within the dealership and beyond. Pay the difference, be nice about it and be proud of the fact that you have done your bit to be honest and fair – by all accounts it seems to be a dying commodity.

[Struggo]

Originally Posted by ltd

Wow, I can't believe some of the dross I'm reading.
Some of you actually advocate trying to rip off the dealer?

I suppose none of you sanctioning such actions have ever made a mistake, have never missed a sum or never made such an error that your job could be on the line have you? As presented, the facts are the dealer made quite a big mistake. The person who made this mistake is probably quite concerned for their job security, has come across fordforums.com.au where supposed Ford supporters call them “Fraud Stealers” and compounded matters by cooking up some scenario to get the OP back in to rectify it. That’s their mistake, but then again they’ve probably made this mistake before and had some low troglodyte “stick it to them”; you know the type of person who gets too much change at the shop from a little old lady and keeps it. These people are exactly what’s wrong with society these days; a total lack of empathy.
Have a look at a couple of recent issues in the pub, one guys car damaged, another reversed into – all because of a lack of empathy. It’s prevalent in society and it’s just getting worse, like a cancer.

I’m not too big to admit I’ve made plenty of mistakes and thankfully people have been graceful about it, not punitive. If you want to live in a punitive, pugilist society then go ahead, act like a barbarian now. Teach your children the morals that only apply to others and not yourself; that cheating is OK as long as you benefit at the behest of others. Then come here to fordforums.com.au to whinge and moan about how wrong society is. Don’t blame GenY, they’re just following on from the examples that WE set.

To the OP, in all contracts there is a cooling off period and both parties are able to rescind the contract for whatever reason before an arbitrator. If an honest mistake has been made on the written agreement which contradicts the initial verbal agreement, then the dealer has the right to present his claim before an arbiter for the purpose of remedy. This sounds like a good avenue for negotiation but in my experience, after all the expense of representation (you’d want some representation) as well as all the inconvenience, you’ll end up out of pocket and will have made several enemies within the dealership and beyond. Pay the difference, be nice about it and be proud of the fact that you have done your bit to be honest and fair – by all accounts it seems to be a dying commodity.

Could not agree more, best post I have read on this forum.

When in sales, honesty is always the best approach from both the seller & buyer.

Side note: we recently had an issue with pricing in our system at work, where we had overcharged one of my customers $13k over a four month period.

Whilst the customer was not aware, I had two choices,

1/ Play dumb and grab the cash, thus improving my budget.

or

2/ Cement the relationship for the future by arranging a credit and passing on price reduction for the inconvenience.

I choose the latter.

[nstg8a]

if you try and shaft the dealer now, what do you think will happen at service time...

[RedHotGT]

I don't think its fair to rip off anyone.... be it a dealer, a customer, or anyone full stop...

If they have made an honest mistake, then perhaps you could go back and discuss the options around making the extra payment...

BUT - on the flip side - if it was the other way - and you had have paid them an extra $2-3k... i'll bet the response from the dealer would be very different...
(Dealer principal writing a cheque to a buyer for $3k? Wow - check out that flying pig...)

Unfortunately I think its one of those things where everyone is going to have an opinion - and ultimately you are the one that has to deal with the decision...

I've made moral decisions before where I could have 'taken advantage' of situation - to the tune of thousands of dollars... and i've done the right thing - and been comfortable with my decision...

yeah I could have done with the extra cash... but money comes and goes...
your conscience is gonna be your guide... and thats not going to go away...

Tough call...

[b0son]

Originally Posted by ltd

These people are exactly what’s wrong with society these days;

What's wrong with society is the people that stuff up, but wont take responsibility.

Why hasnt the dealer been open about what's gone wrong? Why shouldnt you expect to be treated with contempt if that is the way you treat people?

[ltd]

Originally Posted by b0son

What's wrong with society is the people that stuff up, but wont take responsibility.

Why hasnt the dealer been open about what's gone wrong? Why shouldnt you expect to be treated with contempt if that is the way you treat people?

Like I said before:

The person who made this mistake is probably quite concerned for their job security, has come across fordforums.com.au where supposed Ford supporters call them “Fraud Stealers” and compounded matters by cooking up some scenario to get the OP back in to rectify it. That’s there mistake, but then again they’ve probably made this mistake before and had some low troglodyte “stick it to them”.

[OLDFORDNUT]

fair enough comments above except in his situation, thereon lies the difference, they decided to try and stooge him so time for cuddles and all things nice got tossed out of window with there tactics.
i try and treat everyone i know the way i want to be treated and have handed several purse's and wallets in and never recieved a reward ,do i still hand them in or see if they have an address inside and go out of my way to deliver the item back in person, yes i do,.
i also stop and let cars into lane when i dont really need to just because i hate it when rude muts dont do it for me,i always hope they will do the same for someone else down the track, but this is a car dealer trying to stooge young bloke so they negated the need for him to be nice anymore.

[b0son]

Originally Posted by ltd

Like I said before:

Then that's another problem with society... finding and accepting excuses for people who stuff up.

I'm not saying the OP should not pay them back - in all likelihood, unless there's a final receipt saying zero balance owing, he legally has to pay.

But I'd be letting them do the stuffing around. Its their mistake, they should make the effort to correct it.

[fmc351]

Originally Posted by ltd

Wow, I can't believe some of the dross I'm reading.
Some of you actually advocate trying to rip off the dealer?

I suppose none of you sanctioning such actions have ever made a mistake, have never missed a sum or never made such an error that your job could be on the line have you? As presented, the facts are the dealer made quite a big mistake. The person who made this mistake is probably quite concerned for their job security, has come across fordforums.com.au where supposed Ford supporters call them “Fraud Stealers” and compounded matters by cooking up some scenario to get the OP back in to rectify it. That’s their mistake, but then again they’ve probably made this mistake before and had some low troglodyte “stick it to them”; you know the type of person who gets too much change at the shop from a little old lady and keeps it. These people are exactly what’s wrong with society these days; a total lack of empathy.
Have a look at a couple of recent issues in the pub, one guys car damaged, another reversed into – all because of a lack of empathy. It’s prevalent in society and it’s just getting worse, like a cancer.

I’m not too big to admit I’ve made plenty of mistakes and thankfully people have been graceful about it, not punitive. If you want to live in a punitive, pugilist society then go ahead, act like a barbarian now. Teach your children the morals that only apply to others and not yourself; that cheating is OK as long as you benefit at the behest of others. Then come here to fordforums.com.au to whinge and moan about how wrong society is. Don’t blame GenY, they’re just following on from the examples that WE set.

To the OP, in all contracts there is a cooling off period and both parties are able to rescind the contract for whatever reason before an arbitrator. If an honest mistake has been made on the written agreement which contradicts the initial verbal agreement, then the dealer has the right to present his claim before an arbiter for the purpose of remedy. This sounds like a good avenue for negotiation but in my experience, after all the expense of representation (you’d want some representation) as well as all the inconvenience, you’ll end up out of pocket and will have made several enemies within the dealership and beyond. Pay the difference, be nice about it and be proud of the fact that you have done your bit to be honest and fair – by all accounts it seems to be a dying commodity.

The old lady you mentioned doesnt spend her time telling you a dud part is fair wear and tear, and make you pay again for poor design. She doesnt charge an arm and a leg for servicing. She doesnt try to point out some obscure loophole to get out of warranty claims. Many dealers do exactly this, its about money to them, not service. They dont look to deliver a service that makes you say, Ford, I want that kind of commitment. It makes Ford fans, not simply people, but dedicated Ford fans call them Fraud Stealers.

If its only about money to dealers, why should the customer treat them any different? If youre happy making yourself subordinate to the practices of the people you deal with, thats fine, but most like an equal playing field. The dealers have set that field and stacked it well in their favour, not the customers. This time, and its rare, they may come out worse off.

I dont know if the OP can get away with it, he is saying he doesnt want to anyway, but the point remains, there is only need for him to consider his best interests overall here, and the notion of right and wrong with the dealer is foolish, most dont give a rats about you. If it was one of the few good dealers, and maybe it is we dont know, then the answer should reflect that anyway, that would be in his best interests to keep that dealer for his servicing.

[ute83]

Well said fmc351.

[sarrge2001]

Considering your own self interest is only part of the equation.

Me? I like to be able to sleep nights.

[XWGT]

the karma monkey is always watching...........be kind to it and I have found it will be kind to you..........

[b0son]

Originally Posted by XWGT

the karma monkey is always watching

the wrong people...

[GT450]

What's wrong with you guys Dealers don't rip people off, the OP should resign and get over it.
Now for another fairytale!!
Most dealers are Ok and up front but there is no cooling off period for a NEW car only used ones. If the OP has not got his copy of the paperwork, St George should and he has fulfilled his obligations according to that. It's up to him if he wants to challenge this or not.
I believe he should pay as he realises the mistake was made and he knows the figures he was due to pay. It's his conscience, he has to live with it ,and i cant see why he is on this forum asking for opinions if he is going to pay anyway as it would not matter. If he does get away without paying i hope he never needs any help at that dealer again.
Cheers
GT450

[ute83]

C'mon people, karma this karma that. If karma works, these dealerships should be copping it all day long. I have just had a quote for a service for my fleet car ( different brand ), $500 to do an oil change and a couple of checks, a minor oil and filter service. Needless to say he did not get my business. Ended up costing $150 at the local mechanic. We all have these stories. Enough said.

[XlR8TED]

Originally Posted by GT450

and i cant see why he is on this forum asking for opinions if he is going to pay anyway as it would not matter. If he does get away without paying i hope he never needs any help at that dealer again.
Cheers
GT450

Because I thought it'd be an interesting topic, and it has been.

[pottery beige]

Tsunamis are bad.. winning x lotto is good... being in a position to bend and send a Fraud Dealer IS GOOD.... *cue music* go on take the money and run.. woo.. woo.....

[MAD]

I would raise the question to them of why they chose to lie about the real reasons for this re-sign requirement. See them squirm and offer you compensation (in whatever form) then negotiate the new price. That way you get to shaft them, while retaining your morals at the same time.
Let them know that you would like to take the moral high ground but feel very disappointed that they didn't offer the same courtesy to you. Maybe ask them how it would be if the shoe was on the other foot also.

[auxr]

Originally Posted by XlR8TED

Because I thought it'd be an interesting topic, and it has been.

An interesting topic yes - a lot of time and effort put in for the end result of - I'm going to re-sign anyway.

In your situation, maybe you could have considered putting up a thread asking which AFF members have morals and which AFF members don't have morals.

[fmc351]

Originally Posted by auxr

An interesting topic yes - a lot of time and effort put in for the end result of - I'm going to re-sign anyway.

In your situation, maybe you could have considered putting up a thread asking which AFF members have morals and which AFF members don't have morals.

There is a difference between morals in the real world and what is being discussed. It is not immoral to pay up, nor is it immoral to play by the same rules as the other parties to a contract. Its business, and that is the way not only businesses play it, but also the laws that govern business. Lets not pretend motor dealers in general, let alone Ford Dealers play a fair game. I mean, some, have been caught winding back the clock and far worse. They are on par with banks as far as 'fair' and 'moral' goes.

Fail to read the fine print of a very long contract, while having no proof the salesman told you something contrary to the terms of the contract, and see where you stand legally.

Its nothing personal, its just business. That wasnt invented by average Joe, it was invented to take advantage of him.

[dave289]

Let me know what you traded in and how much they gave you for it and then I'll give you an answer as to wheather you should be resigning or not ?