Interstate transport damage; any ideas?

[OzJavelin]

A friend of mine had a car transported from Interstate To Vic. When it arrived it had quite noticeable damage to the sill and door which was not on any of the doco from the seller .. And more importantly not on the documentation from the transport company when it was picked up.
As I understand it, it was shipped by rail rather than truck .. So I'm hoping a forklift wasn't used somewhere?
Anyway the accessor from the transport company looked at it for a couple of minutes and declared it was sold like that and was not damaged in transport .. Despite having a piece of paper indicating no significant damage at pickup interstate.
Anyone else been in this situation, and any suggestions on how to proceed with this?

[Hulsty]

Yup, suck it up pretty much

[GasoLane]

Originally Posted by OzJavelin

A friend of mine had a car transported from Interstate To Vic. When it arrived it had quite noticeable damage to the sill and door which was not on any of the doco from the seller .. And more importantly not on the documentation from the transport company when it was picked up.
As I understand it, it was shipped by rail rather than truck .. So I'm hoping a forklift wasn't used somewhere?
Anyway the accessor from the transport company looked at it for a couple of minutes and declared it was sold like that and was not damaged in transport .. Despite having a piece of paper indicating no significant damage at pickup interstate.
Anyone else been in this situation, and any suggestions on how to proceed with this?

If the damage is underneath it could have been a forklift or the car bottoming out on ramps.

I'd be heading for the Dept of Fair Trading.

[nstg8a]

yup, ive had to lift a few cars of trucks with my forklift at work, very very easy to damage sills/exhaust etc.

id much rather do boats, they might be dearer, but boats on trailers are easy as compared to cars.

[strik9]

it ****** me off hearing things like this. was thinking of shipping my f6 to sydney in a month. that won,t be happening.

[GasoLane]

Originally Posted by strik9

it ****** me off hearing things like this. was thinking of shipping my f6 to sydney in a month. that won,t be happening.

Don't forget that regular Car Carriers don't need to use a forklift, only the general carriers that use a car to 'top up' a load.

[qdda5]

The best way to avoid the confusion would be to do a visual over the car before it left stating condition and have it signed by both partys before it left. At least it would avoid the he said she said rubbish. Dep of fair trading could be a lenghty process I would imagine.

[LG17]

Putting complete holes that just happen to line up with the forklift tynes through the doors of a car is not uncommon with rail transport.
You are much better off using a reputable car carrier.

All he can really do is make a pain of himself to the company and eventually they might give in. He should probably get another letter from the sender verifying that the damage wasn't there as well.

[mik]

It might be a long shot ,but can your mate get hold of any pics of the car prior to the transportation, even older ones? i see that as his only chance of getting this mob to look at it again.

[OzJavelin]

Yeah sounds like its deny, deny, deny .. And only bother to look at it seriously if the claimant is persistent. I think he'll just keep sending details, etc .. Oh well ..

[wodahs]

a mate had his statesman brought to wa top load by a comman carreir and the car is lowered to the max and there was no damage
all depends on the guys loading and unloading if they know what they are doing

[aussie muscle]

Originally Posted by qdda5

The best way to avoid the confusion would be to do a visual over the car before it left stating condition and have it signed by both partys before it left. At least it would avoid the he said she said rubbish. Dep of fair trading could be a lenghty process I would imagine.

It was suggested to me to photograph the car before loading and at arrival as the only way to ensure sufficient levels of evidence.

[mik]

Originally Posted by aussie muscle

It was suggested to me to photograph the car before loading and at arrival as the only way to ensure sufficient levels of evidence.

that is the only way to do it imo, digital photo`s cost bugger all, more is better !

[XR Martin]

[nstg8a]

Forklifts make awesome trolley jacks lol....

[GA_0009]

Originally Posted by XR6 Martin

image

Un-********** believable

[wodahs]

Originally Posted by GA_0009

Un-********** believable

agree looking at that woudnt get under it to work on it

[nstg8a]

Id get under a properly maintained forklift and trust it much more than dodgy Chinese axle stands.

[IDT]

Originally Posted by OzJavelin

A friend of mine had a car transported from Interstate To Vic. When it arrived it had quite noticeable damage to the sill and door which was not on any of the doco from the seller .. And more importantly not on the documentation from the transport company when it was picked up.
As I understand it, it was shipped by rail rather than truck .. So I'm hoping a forklift wasn't used somewhere?
Anyway the accessor from the transport company looked at it for a couple of minutes and declared it was sold like that and was not damaged in transport .. Despite having a piece of paper indicating no significant damage at pickup interstate.
Anyone else been in this situation, and any suggestions on how to proceed with this?

Only thing I can suggest is Stat Dec from the guy who sent it saying the damage wasnt there and hand it to an Ambulance chaser. I did this with a big solid timber wall unit and some other furniture that was damaged on transit interstate. As expected they denied everything but once the solicitor got involved they paid for everything and pretty quickly too. When I went to see the solicitor he asked to see the con note and warned me of a little dissclaimer that is commonly used to cover them. If the con note says word to the effect of "we are not a common carrier ..........." you are well and truly up S&%ts creek.

[XYLINC]

I had this problem and got nowhere, my advice now is if you use a car carrier dont rely soley on their insurance, make sure you have your own cover and then the insurance companies can fight it out. If you want to check out what happened to me google VIP car carriers, the story is directly under their listing

[OzJavelin]

Originally Posted by XYLINC

I had this problem and got nowhere, my advice now is if you use a car carrier dont rely soley on their insurance, make sure you have your own cover and then the insurance companies can fight it out. If you want to check out what happened to me google VIP car carriers, the story is directly under their listing

Yes .. I participated in that thread after my own negative experience with VIPs outsourcing business model myself.