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| The Bar For non Automotive Related Chat |
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22-12-2013, 08:11 PM
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#1 | ||
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Regular Member
Join Date: Jun 2008
Posts: 155
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Hi Everyone,
I recently received an order from the U.S. which was incorrect.( a shirt $100).In the last 8 days,I have sent 3 e-mails and phoned twice (just get answering machine) but have had no reply. I am not sure what to try next. Any suggestions? Anyone live in downtown LA that can pay them a visit? Merry Christmas Pete |
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22-12-2013, 08:15 PM
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#2 | ||
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FF.Com.Au Hardcore
Join Date: Dec 2004
Location: ACT
Posts: 4,028
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if you paid by credit card, dispute the transaction.
__________________
Current Rides: 2000 AU 5L XLS ute; 1970 Mustang project |
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22-12-2013, 08:27 PM
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#3 | ||
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Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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It could depend on how you paid, as above.
If with credit card or Paypal you have a few avenues to follow. Time is a factor, so don't wait for an email reply, or let them convince you that they are on the case, and tell you to drop the dispute. If all else fails. Hit every ratings site / product satisfaction site and bad mouth them... telling them you are going to do it by X days of course in the hope it triggers a response. Worked for me, no business wants bad press, especially over such a small amount.
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
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22-12-2013, 08:34 PM
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#4 | ||
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FF.Com.Au Hardcore
Join Date: Nov 2005
Location: perth
Posts: 4,355
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yep first question would be how did you pay ?
__________________
yes still (as money n time permit) doing the rebuilding the zh fairlane with a clevo 400m 4v heads injected whipple blown with aode 4 speed trans to a 9" ....... we'll get there eventually just remember don't be afraid to try something new. Remember, amateurs built the Ark...Professionals built the Titanic! I have taken up meditation... at least it's better than sitting around doing nothing !! |
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22-12-2013, 09:17 PM
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#5 | ||
Join Date: Jul 2005
Location: Perth, Western Australia
Posts: 4,513
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Just remember to take into account the time difference and the holiday season, If you paid by CC no need to fret, make a claim if no response.
I do quite a lot of correspondence and importing from the states and it can take up to 4 days to reply with some of my smaller "country" wholesalers. .
__________________
2015 FGX XR8 5.0 S/C 645 RWKW 
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23-12-2013, 09:59 AM
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#6 | ||
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Regular Member
Join Date: Jun 2008
Posts: 155
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Thanks guys, yes I did pay using paypal so I will try them before going down the badmouth routine. 9 days should be long enough for a response though.
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23-12-2013, 12:02 PM
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#7 | |||
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Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Quote:
They may try to convince you that the problem will be fixed and to drop the dispute beforehand. Don't, because once you say the dispute is resolved it cannot be opened again.
__________________
___________________________ I've been around the world a couple of times or maybe more....... |
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24-12-2013, 06:17 PM
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#8 | ||
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FF.Com.Au Hardcore
Join Date: Mar 2006
Posts: 3,910
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Apply this http://www.liquidass.com, return to sender...
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26-12-2013, 05:58 PM
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#9 | ||
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Regular Member
Join Date: Jun 2008
Posts: 155
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Update. I lodged a dispute with paypal who intern have contacted the supplier and low and behold a response the next day! I'm now waiting for them to sort out an exchange.
Thanks to all who provided advice. |
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Wrong item sent
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