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The Pub For General Automotive Related Talk |
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#1 | |||
Lucky, lucky bastard!
Join Date: May 2007
Location: Sydney, NSW
Posts: 1,321
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Quote:
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2015 Mondeo Trend 2.0T Diesel, Deep Impact Blue 2012 FPV GT-P 6spd Auto, Lightning Strike Last edited by Inducted_Breeze; 27-10-2010 at 03:40 PM. Reason: Corrected weird formatting issues |
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#2 | ||
FF.Com.Au Hardcore
Join Date: Oct 2005
Location: Hervey Bay
Posts: 4,197
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I can vouch for that. The service we have received on my wife’s SP 23 since she bought it in 2005 has been exemplary. Needless to say when it came time to replace it last year, the only car that came up for consideration was the new SP 25.
Ford (and Holden) just doesn’t seem to be able to grasp the importance of service. |
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#3 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Quote:
Go figure....... |
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#4 | ||
Racing improves the breed
Join Date: Apr 2006
Location: SE Melbourne
Posts: 3,981
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Those results dont surprise me about Mazda, the girlfriend bought a brand new Mazda 3 late last year, great sales and on going service
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1970 Mini Cooper S Historic Group Nc Touring car 1964 Mini Cooper S Historic Group Nb Touring car 2024 Subaru Outback Touring XT Victorian Hill Climb Championship |
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#5 | ||
RAGE Engineering
Join Date: Dec 2004
Location: Melbourne
Posts: 651
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Yep, Ford stink at service so bad I'll never walk through the doors of a Ford service center even if it was free.
On the other hand, our Mazda 2 always visits the local Mazda dealership and the service is top shelf. Probably helps that Mazda's are actually more reliable in the first place.
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If it doesn't fit, use a BIGGER hammer |
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#6 | ||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,798
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What I find interesting is that Ford have improved from the last report to just be under the industry average (see link below) from being in the toilet. This is hopefully an indication that they are working on improving their service.
http://www.goauto.com.au/mellor/mell...2575C90009DE4A
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Daniel |
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#7 | |||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,798
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Mazda first for service
http://www.goauto.com.au/mellor/mell...2577C8001315CE Quote:
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Daniel |
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#8 | ||
FF.Com.Au Hardcore
Join Date: May 2009
Posts: 1,294
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Ford's just about on par with industry average, i rekon they wouldnt be displeased with that. - no doubt in my mind it could be better though.
This part below is more worrying, yet unsuprising, except i didnt think VW would be up there. "Ford topped the JD Power survey with 18 per cent of respondents claiming they had an issue, followed by Kia (15 per cent), Holden (14 per cent), Volkswagen (12 per cent)" |
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#9 | ||
FF.Com.Au Hardcore
Join Date: Jul 2006
Location: Gren A Waverrey
Posts: 2,358
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Given the media coverage and feedback here, I am genuinely surprised that Ford ranks around the industry average.
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Practicing - Sleeping with a guitar in your hand counts, as long as you don't drop it. Don't snap my undies. |
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#10 | ||
FF.Com.Au Hardcore
Join Date: Jan 2009
Posts: 2,653
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Personally I'm not surprise to see Ford so high in the ranking.. 5th best!! I've only ever bought one new Ford & that was 10 months ago & I've been very happy with Ford customer service (post sale).. There seems to be alot of poeple with negative comments about Ford service on this website.. Yet I bet they haven't bought a new Ford for a long time to know what it is really like today!!
Good work Ford, now for the number 1 spot next year!! |
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#11 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Having bought 2 new Mazdas and 2 new Fords in the past 4 years id rank my "buying a car" Ford dealer experience above both the Mazda experiences...
Mazda were good though, no complaints about them at all, they just didnt quite have the polish that Ford did.... The first Mazda dealer's servide dept on the other hand were a disgrace....
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335 S/C GT: The new KING of Australian made performance cars.. ![]() |
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#12 | ||
FF.Com.Au Hardcore
Join Date: Oct 2006
Location: Queensland
Posts: 1,801
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The way Mazda treat you like a human being, their sales team (the ones I have encountered) have an extensive knowledge about their cars, and kind, courteous and not overbearing. But I believe it's their after sales service that shines through, my pop has a Mazda 3 and a Ford Courier. Mazda are much better.
It seems to be a real element Ford can't grasp here. There are a few dealers that excel, but they are outnumbered by horrid Ford dealers who have no concept of service. If Ford want to take Australia serious, they need to start monitoring these troublesome dealers and start some kind of disciplinary action against them. Like others, complainants at current fall on deaf ears. It's a shame because it gives the good dealers a shocking name...
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CURRENT: 2017 Escape Titanium 2.0L EcoBoost with Technology Pack in White Platinum PREVIOUS 2015 Fiesta ST / 2012 Focus Titanium / 2009 Fiesta Zetec / 2004 Fiesta Zetec |
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#13 | ||
FF.Com.Au Hardcore
Join Date: May 2006
Location: Sydney
Posts: 1,868
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Like a few people have said really not surprised by this , we've had nothing but exemplary service from West End Mazda when we bought the missus's Premacy and ever since . That said though after having bought many Fords and 26 years dealing with Sinclair Ford they have rarely ever dissapointed either . I think Ford are to be commended as they were in the crapper in the last survey I saw so obviously something is going on behind the scenes . Does'nt hurt to be ranked above the Evil Empire either .
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#14 | ||
Regular Member
Join Date: Jun 2009
Posts: 259
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Not going to turn it around in 1 year but a good improvement.
Ford just need to turn it around just like other Jap brands have turned their image around. No magic, just commitment and time. |
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#15 | ||
FGX XR8
Join Date: Jan 2008
Location: Melbourne
Posts: 702
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Having worked in a rather large well known Mazda dealer in Melbourne for 3 years i don't really understand these results. The other companies must be terrible with some of the things i'd seen at my time there.
The treatment of some of the cars by the service staff was pretty scary at times. The level of respect was nil and the phrase "not my car i don't care" was used quite alot. The place was also full of international students only there to gain a permanent visa. I never really had much contact with the sales staff other than seeing them thrash brand new MPS vehicles around the block as soon as they arrived. Having said all that i've only really had experience with one other dealership, that being a ford dealer and that wasn't really that great. |
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#16 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 14,654
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Quote:
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335 S/C GT: The new KING of Australian made performance cars.. ![]() |
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#17 | |||
FGX XR8
Join Date: Jan 2008
Location: Melbourne
Posts: 702
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Quote:
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#18 | ||
Regular Member
Join Date: Nov 2007
Posts: 219
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I've dealt with 5 Mazda dealers for after sales service (3 in Melbourne, 2 in Qld), and they've all been just as disappointing as most of the Ford dealers I've had experience with.
I suppose with only 4550 surveys, I've got less than 0.5% chance of being asked my opinion.
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Out of lease ......... what next? |
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#19 | ||
FF.Com.Au Hardcore
Join Date: Jul 2006
Posts: 7,331
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That industry average looks abit high to my eyes. If those numbers on the graph for the 12 brands are what they used, ive got it at a 9348pt aggregate which would be an average score of 779.
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#20 | |||
Regular Member
Join Date: Jun 2010
Posts: 95
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Quote:
Selling the car is only part of the deal. Keeping the customer they worked so hard to get is also important. Peter. |
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#21 | ||
GT Hardcore
Join Date: Jun 2007
Location: NSW
Posts: 889
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The service might be good but you certainly pay for it. My wife's Mazda 3 cost $380 for its first log book service at the dealership ,I have refused to go back , it is now serviced by a local independent mechanical shop where our son has worked costs $135 per same service,its now at 30,000 km.
That's a correct log book service and the guy had worked for the Mazda dealer for 12 years before going out on his own. Service & price are both relevant.
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#22 | ||
777
Join Date: Oct 2008
Location: Neutral Bay, NSW. Born and Bred in the RSA!
Posts: 8,464
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They are pretty good.
My missus has a new mazda 2 and they follow up with her after the service. Go though all the things they carried out and if there is any issue straight back in to get it sorted
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