Which commission deals with telemarketers?

Spudz27 · 20-07-2011, 01:59 PM

Hey guys, just a quick query. I am trying to find out who I ring regarding complaints about telemarketing?

Basically yesterday I called aus post about a parcel. Today I get a call asking me to take a survey about customer service. Now at no stage was I told my number would be recorded and used for telemarketing purposes and in now way would I have given them permission to do so. I take great care in whom I give my mobile number to, so to find out aus post recorded it on their database without my consent is a worry.

Any advice would be great.

Geez Louise · 20-07-2011, 02:05 PM

You can contact the ACMA - Do not call register and lodge a complaint.

https://www.donotcall.gov.au/

Some companies are exempt from this regulation though.

Was it Australia Post that called you back regarding their customer service? I think that unless you stated you do not want your number recorded or used in anyway by anybody, you won't stand much of a chance complaining. Customer service call backs can be justified by Aus Post as trying to improve their service. Just my thoughts on it anyway.

Sorry I can not be of more assitance, however since we registered, we don't get anymore unsolicited calls.

Cheers
Col

Yellow_Festiva · 20-07-2011, 02:08 PM

TIO???

Telecommunications Industry Ombudsman

sgt_doofey · 20-07-2011, 06:01 PM

Quote:

Originally Posted by Yellow_Festiva

TIO???

Telecommunications Industry Ombudsman

That's if you have problems with your phone or internet provider. I'd start with the ACMA as well.

Spudz27 · 20-07-2011, 08:01 PM

Quote:

Originally Posted by Geez Louise

You can contact the ACMA - Do not call register and lodge a complaint.

https://www.donotcall.gov.au/

Some companies are exempt from this regulation though.

Was it Australia Post that called you back regarding their customer service? I think that unless you stated you do not want your number recorded or used in anyway by anybody, you won't stand much of a chance complaining. Customer service call backs can be justified by Aus Post as trying to improve their service. Just my thoughts on it anyway.

Sorry I can not be of more assitance, however since we registered, we don't get anymore unsolicited calls.

Cheers
Col

That would be acceptable if you were advised before the operator answered that your number would be recorded and if you wish not to participate to let the consultant know.

SEZ213 · 20-07-2011, 08:08 PM

Quote:

Originally Posted by Spudz27

That would be acceptable if you were advised before the operator answered that your number would be recorded and if you wish not to participate to let the consultant know.

They have to legally advise that your call may be recorded...I don't see why it would be any different, particularly with a telephone number...