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The Bar For non Automotive Related Chat |
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#1 | ||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,507
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in brief - if you are with them ->
![]() i'm not normally one to get sucked in by telemarketers, but they garaunteed 10% off every bill (i thought compared to what i already pay - wrong) and a 10day cooling off, so i thought ok, i'll say yes, then when the docs come in the post, i'll look through it and decide then. in the meantime, i hopped online and boy,talk about a flood of unhappy reviews. i sent the cooling off form off straight away. heard nothing until today when agl ring to say they have a request from lumo to change accounts. i rang lumo and was very blunt because they were still trying to tell me that i was meant to call. i had to read the letter i had in front of me back to him where it clearly stated to post in the cooling off form. he then says, ok, we won't charge you the cancellation fee. damn straight pal, have a nice day. there's my rant. obviously i wasn't 100% well when they phoned the first time 'cause normally i hang up. |
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#2 | ||
Virtuous Bogan (TM)
![]() Join Date: Jan 2005
Location: TAS
Posts: 27,559
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ORLY..bugger I passed them onto mum because Tru is hopeless.
They came to our door and my god, the amount of times she mentioned that they are based in Melb, you dont want your money going to Singapore etc was driving me mad. |
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#3 | ||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,507
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they may be ok, but from my point of view, their rates were dearer than AGL (even though they promised to be cheaper) and the way they went about getting business was very unprofessional. just my opinion.
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#4 | ||
Dawn
Join Date: Aug 2007
Posts: 987
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Funniest story was with my sis in Melbourne, when she was renting with her partner, and our cousin and her partner. Some energy company knocked on the door when it was only cousins partner at home, and he got talking to them. Without accepting anything, they left.
A few weeks later AGL called, and asked why they had entered a contract with this new gas company. My sister called this company, and they said her husband had agreed to the contract, and they had a voice recording. My sister requested the recording, and besides getting her name wrong and naming cousins partner as her husband, the voice didnt even sound like him. Some of the lengths these companies go to is extreme! |
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#5 | |||
Virtuous Bogan (TM)
![]() Join Date: Jan 2005
Location: TAS
Posts: 27,559
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Quote:
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#6 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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lumo, victoria energy, green energy, we get these mobs ringing us all the time , also dudes come to the door and in a really clever salesman like way try to get you to change to their vendor, but apparently agl are the dudes that actually supply the gas, these other mobs are just like agents, if it hits the fan with the gas supply, guess who comes to the rescue........ agl.
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#7 | ||
Adapt or perish...
Join Date: Jan 2005
Location: Dip!@#$
Posts: 7,954
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Had only just moved into our place and two days later had a rep from AGL at my door. After telling him three times to **** off, our onsite manager came up and said to me do you know this guy? I said no. He then asked the guy do you have an appointment with me? He then no. So he then said well, this is private property and you're trespassing, leave now.
I first thought finally he's gone, then holy crap, our manager doesn't take crap from anyone. I'm glad I had no calls from AGL saying we are now your energy provider cause I would've exploded at the first person who got me on the other end. FYI from what I've seen in comparison sites the majority of AGL products are the dearest in QLD, and I've heard nothing but issues with them from other people who use them.
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Carless
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#8 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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i can only say i rarely get pestered by agl, one other thing i was also told, the agents don`t actually come and read your meter, they take a guesstimate and charge you on that, maybe someone else can confirm.
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#9 | ||
The one and only
Join Date: Dec 2004
Location: Carrum Downs, Victoria
Posts: 9,053
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My folks changed over and are saving on their current bills to what they were paying.
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1992 DC LTDHO 360rwkw built by me Tuned by CVE Performance Going of the rails on a crazy train Other cars include Dynamic ED Sprint, Dynamic DL LTD, Sparkling Burgundy DL LTD, Yellow, Red & Blue XB sedan & Black XB Coupe
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#10 | ||
FF.Com.Au Hardcore
Join Date: May 2010
Posts: 3,336
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This post is funny.
I can help a few people out. The sales people that come to the door or call for sales do not work for the power retailer, the power retailers employee sales companies to come and sell the product. Now there is 2 parts of the power industry, a Distributor and a retailer. The Distributor is the owner of all the infrastructure and does the meter reads, the retailers are the companies that bill you. A distributor may also be a retailer, but that does not mean it will be cheaper. |
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#11 | ||
Banned
Join Date: Apr 2009
Posts: 598
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Try calling Lumo energy by phone.
The on hold message will drive you insane....after 20 minutes it still keeps telling you that for you convenience their call center is open till 8pm every night, for your benefit. Little mention that it takes them that long to answer your call..... |
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#12 | |||
FF.Com.Au Hardcore
Join Date: Aug 2010
Location: Melbourne
Posts: 1,580
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Quote:
Last edited by GreenR; 16-10-2011 at 02:58 PM. |
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#13 | ||
FF.Com.Au Hardcore
Join Date: Feb 2006
Posts: 1,078
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I've been with Lumo Energy for years now, they were previously known as Victoria Electricity, New South Wales Electricity, South Australia Electricity and Queensland Electricity until 5 July 2010.
Never really had a problem with them. In fact, they came to my rescue one hot Friday evening. A few months after moving into my unit, the previous owner had organized a final reading, why at that point in time, I don't know.. he was half an idiot to begin with. I still receive his random bills, invoices and bank statements nearly 4 years later, so it says a lot about him. Whichever company he was with, came out & switched off the power on a 45 degree day while I was at work, thinking they were doing the right thing. My then current energy provider couldn't give two ***** till Monday 9am, it being after 5pm on Friday. When I contacted Lumo ( Vic Energy at the time ) they organized every thing over the phone in minutes including the transfer, had a tech out within 30mins with the power back on, a discount for being screwed around ( must have felt sorry for me ) and even chased the previous owner's service provider and hit them up with a request for $200.00 to cover any lose of food. Which I received. Oh, and to follow up the original posters query. They do give a discount on every bill, if said bill is paid x amount of days before the due date. The mistake these companies make is outsourcing to telemarketers & the idiots that knock on your door and basically aggressively scam their way into a deal. |
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#14 | |||
FF.Com.Au Hardcore
Join Date: May 2010
Posts: 3,336
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Quote:
Last edited by xisled; 16-10-2011 at 05:57 PM. |
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#15 | |||
FF.Com.Au Hardcore
Join Date: May 2010
Posts: 3,336
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Quote:
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#16 | |||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,507
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Quote:
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#17 | |||
FF.Com.Au Hardcore
Join Date: Aug 2010
Location: Melbourne
Posts: 1,580
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Quote:
IN VIC Citipower/Powercor - goes to Origin United Energy/Jemena - goes to AGL SP Ausnet - goes to Tru Energy In QLD Energex area is divided up and goes to either AGL or Origin. Ergon I think is still yet to go all private I think. Anyone with Lumo is taking a risk. If you are getting billed every 1 month you are already getting ripped. |
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#18 | ||||
FF.Com.Au Hardcore
Join Date: Feb 2006
Posts: 1,078
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Quote:
The mistake people make is doing what they are asked of these door-to-door salesmen. Usually they'll introduce themselves as either working for a company such as Powercor or similar rather than a say, in this case for example, Lumo Energy. They usually follow it up by asking to see a recent bill or statement. Its from here they can begin their pitch. They now know, who you are currently with and how many cents you're paying. Then they manipulate that and begin to sell you on their provider. Basically don't give them anything to work with unless you're well and truly interested in switching providers. And even then, the dumbest of us would probably seek out the options ourselves. And heaven forbid don't let them near your power-box or inside the house. There's a lot of traps, and a lot of things they'll avoid actually saying, and it's fun screaming words like " fraud " at them, and " Police " and demanding to see their ID again with a pen and paper in hand. At one stage I had them coming around almost weekly. First time, I was nearly done. A gentleman sold me with the idea of " greener electricity ".. and how " I wouldn't be changing providers, just the power supplied would be green " before I knew it, he had handed me a mobile phone and I was speaking to a customer service recording questioning me with " do you agree to the cancellation of your current service provider and the transfer of your account to xxxxxx? " .. words like " fraud " and demanding to see their ID again and other words like " Police " were thrown around quite a lot for the next few minutes. I was young and stupid and now know they pray on the ill-informed and unsuspecting. It's why you see so many older people get taken for a ride. Quote:
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