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| The Pub For General Automotive Related Talk |
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09-07-2015, 11:40 AM
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#31 | ||
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IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,799
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Been getting a survey for a while now. Problem is the experience has been fine.
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Daniel |
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09-07-2015, 12:29 PM
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#32 | ||
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FF.Com.Au Hardcore
Join Date: Dec 2014
Posts: 924
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I'm hoping I can give good feedback.
Booked my car in for a service, and that part was fine. Booked online, it offered different options depending on just dropping in, getting their shuttle bus, or a lend car. Also got a quote for tyres at the same time, and I had an email that night, and a phone call the next morning. That guy ended up sending me a few other options to compare too. Prices were all great. Now let's see what they do to my car. 
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09-07-2015, 02:31 PM
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#33 | ||
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FF.Com.Au Hardcore
Join Date: Oct 2008
Location: Victoria
Posts: 7,854
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To the last 6 posts, this is old thread revived by a Troll
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______________________________ 2015 Territory Titanium RWD Diesel - SOLD 2016 BMW X5 xdrive 30D Msport Seadoo Challenger 210SE 310HP |
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09-07-2015, 06:43 PM
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#34 | ||
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FF.Com.Au Hardcore
Join Date: Jul 2007
Location: Buderim -Sunshine Coast
Posts: 565
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But it's the pub and we do things like that.
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10-07-2015, 01:29 PM
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#35 | |||
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Bathed In A Yellow Glow
Join Date: Mar 2010
Location: NSW Central Coast
Posts: 2,530
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Quote:
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10-07-2015, 08:52 PM
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#36 | ||
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FF.Com.Au Hardcore
Join Date: Oct 2005
Location: Hervey Bay
Posts: 4,198
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Whether it's a troll or not, Ford Australia neglected the service angle at every turn and in my opinion this contributed to the demise of their manufacturing operations in OZ.
I commented about their lack of service co-operation in post # 10 and I think the statistics provided by our sub-forums bare this out. "What problems have you had with your FG" ... 7123 posts. "Post here for outstanding service" ... 131. Yes I know some of the posts in the problems thread are answers, but 7123 ... |
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11-07-2015, 03:03 AM
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#37 | |||
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FF.Com.Au Hardcore
Join Date: May 2014
Posts: 881
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Quote:
But ask any customer service department in any company in any part of the world and you will be told the complaints voiced and written about from unhappy customers will always significantly out way the compliments from the happy ones. Your statistics back up basic human nature.
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Smile - I dare you |
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13-07-2015, 11:02 PM
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#38 | |||
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Go the Hogster!
Join Date: Sep 2008
Location: Brisbane
Posts: 2,518
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Quote:
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Nitro XR50 - the last brand new one in OZ  first registered Oct 2011. |
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Re: FORD Contacted Me about my Service Experience!!
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