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The Pub For General Automotive Related Talk |
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21-07-2019, 02:53 PM | #91 | ||
FF.Com.Au Hardcore
Join Date: Jan 2006
Location: Sydney
Posts: 3,874
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We had a Focus Titanium purchased for Christmas 2013 as a present for my wife.
Went fine at first but soon became juddery, indecisive, noisy. Every service the only issue we had was the transmission. I used to tell them, "There are only 3 wrongs with the car - transmission, transmission, transmission." By the middle of 2017 we'd had enough and decided to get shot of it. Absolutely spoiled what otherwise was a great little car but in end she was scared to drive it. I din't join the class action but got a great deal on a 5 month old Escape Trend demo in June 2017. It came with the power tailgate, the safety package and ..... a genuine automatic transmission. I had to haggle a bit but got the outcome I was after. Great little car, she loves it and it's been the family workhorse since our Territory met its demise.
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Currently no V8 in the garage! |
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21-07-2019, 11:06 PM | #92 | ||
FF.Com.Au Hardcore
Join Date: Sep 2014
Location: Catland
Posts: 3,766
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The thread that keeps on giving. Those reports and email are damning.
Why would you do this (ship with known problems)? Franco's point - why replace something known and simple with something complex + something that cannot be reliably calibrated and is arguably not fit for purpose? 1.9 million of them in US, I suppose some bright engineer could work out a slushbox retrofit. Slushbox is good.
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I6 + AWD |
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22-07-2019, 11:55 AM | #93 | ||
AKA "the other bloke"
Join Date: Jan 2008
Posts: 1,980
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this is where a company's credibility dies.. no matter how good a product range is, stuff like this kills off good work,
even with blue eyed glasses, no one can honestly stand up hand on their heart & say that Ford will back their products.. for those in the past that have bagged out people who have complained about their power shift equipped cars & supported Ford, I hope you can now feel for the poor customers who got done over & understand why people bag out Ford now.. cause I can
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Her's: 2000 AU II Fairmont Ghia 75th anniversary VCT meteorite & 2014 yaris - white His Toy: 2012 fg II GT-E, emperor red His: VS Ute 5 Litre 5 speed (povo pack) His: 2012 FG II GS, Vanish His: 2003 BA GT-P, Lightening Strike Jnr: 2002 AU III Falcon XR6 ST, 5 speed Blueprint & 1978 XC Fairmont Neptune Blue Previous: 1976 HX 50th Anniversary Kingswood 2014 FGX G6E Turbo 1980 XD Falcon GL 2003 BA Falcon XR6 1991 EB Falcon S 1989 EA Fairmont 1982 XE Fairmont 1968 XT Falcon |
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22-07-2019, 12:12 PM | #94 | |||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,700
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Quote:
Its only a few months ago that a new member posted up her troubles with the Focus she'd bought and a certain loyalist suggested I was talking **** when I said her options were sell it and cop a loss or burn it and claim the insurance because despite what some say, the box cant be fixed but only patched up temporarily. Look at how they've dismissed the type writer tick in the current Mustangs and im surprised more hasn't been said on here about the overheating issues with the rhd built versions sold here. I love my Australian built Fords but the company itself is run by an unscrupulous bunch of dogs that cut spending on our cars so they could kill them off and flog us their 3rd world ****. My2c. |
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22-07-2019, 03:33 PM | #95 | ||||||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,349
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Quote:
here's a post from a US tech describing the frustrating process encountered there with diagnosing and dealing with Ford, let alone getting paid properly for the TSB work. Quote:
Quote:
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22-07-2019, 04:33 PM | #96 | ||
AKA "the other bloke"
Join Date: Jan 2008
Posts: 1,980
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there were some, in a thread only a few months ago the Bent 8 referred too.
http://fordforums.com.au/showthread.php?t=11477014 Re: Ford petition for dodgy powershifts Quote: Originally Posted by kellyvb View Post Not long after the 3 month warranty ran out. Even then I thought it was normal the shuddering of the car, because it had been in for services and nothing had ever been mentioned. then the reply by a Technical Contributor: So if you thought it was normal you weren’t concerned about it? But now you demand a refund because it’s so bad? Or because you jumped aboard the bandwagon? then this You may find more favourable outcomes are reserved for loyal customers who buy the cars new and have a full service history at Ford dealers. This makes a big difference in how customers are handled. Even more so to customers who gave a history of Fords and bleed blue. I’m sure you’ll say that shouldn’t matter, they should just give everyone free cars. There’s no great mystery to theses transmissions now. Any dealer should be able to fix it for you given the opportunity. Are you giving them the opportunity to fix it?
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Her's: 2000 AU II Fairmont Ghia 75th anniversary VCT meteorite & 2014 yaris - white His Toy: 2012 fg II GT-E, emperor red His: VS Ute 5 Litre 5 speed (povo pack) His: 2012 FG II GS, Vanish His: 2003 BA GT-P, Lightening Strike Jnr: 2002 AU III Falcon XR6 ST, 5 speed Blueprint & 1978 XC Fairmont Neptune Blue Previous: 1976 HX 50th Anniversary Kingswood 2014 FGX G6E Turbo 1980 XD Falcon GL 2003 BA Falcon XR6 1991 EB Falcon S 1989 EA Fairmont 1982 XE Fairmont 1968 XT Falcon |
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22-07-2019, 04:47 PM | #97 | ||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,349
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All I'm saying is that's not how the overwhelming majority of members here feel.
Most are concerned that these buyers haven't been treated properly from day one. Also, that particular car was purchased second hand through a Nissan dealership so that's another step removed from the Ford process, not blaming the person but this is how the Focus problem is going to compound, I know it's crap but I woulda taken the $9200 partial refund and run.....(but it's not my car or my money) Last edited by jpd80; 22-07-2019 at 04:54 PM. |
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22-07-2019, 05:00 PM | #98 | ||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,349
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and in that thread Bent8 raised the question of retrofitting the 2.0 litre with the 6-speed auto.
I can tell you now that Ford will never do that, the development costs alone would be prohibitive. I see three things happening, 1. this will drag on and on and the media will slowly lose interest 2. Ford Aust moved away from PS to 6F35 in 2015, that was them signalling an end to the retailing exposure side, why the yanks kept selling the things god only knows. 3. Depending on US litigation and outcome, local law suits may be able to ride on the back of those findings, Ford's transmission engineers left a good email trail to follow. Last edited by jpd80; 22-07-2019 at 05:11 PM. |
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22-07-2019, 05:25 PM | #99 | ||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,349
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did anyone hear back from Kelly to find out what happened with her Focus?
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22-07-2019, 06:15 PM | #100 | ||
BLUE OVAL INC.
Join Date: Feb 2006
Posts: 8,700
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22-07-2019, 09:09 PM | #101 | ||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,349
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23-07-2019, 08:18 PM | #102 | ||
AKA "the other bloke"
Join Date: Jan 2008
Posts: 1,980
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Can only hope she got a reasonable result and is now in a safer vehicle but ultimately, how ford treat customers when there's a known flaw is the real issue, knock on wood rangers ever are plagued with such a issue, could u imagine the nightmare re publicity that would create,
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Her's: 2000 AU II Fairmont Ghia 75th anniversary VCT meteorite & 2014 yaris - white His Toy: 2012 fg II GT-E, emperor red His: VS Ute 5 Litre 5 speed (povo pack) His: 2012 FG II GS, Vanish His: 2003 BA GT-P, Lightening Strike Jnr: 2002 AU III Falcon XR6 ST, 5 speed Blueprint & 1978 XC Fairmont Neptune Blue Previous: 1976 HX 50th Anniversary Kingswood 2014 FGX G6E Turbo 1980 XD Falcon GL 2003 BA Falcon XR6 1991 EB Falcon S 1989 EA Fairmont 1982 XE Fairmont 1968 XT Falcon |
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23-07-2019, 09:01 PM | #103 | ||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: Perth, Northern Suburbs
Posts: 5,011
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Unfortunately this is the downside to being an American Company, and their litigious environment.
In Australia, to sue somebody you must prove that you actually suffered a loss, and damages are generally limited to actual losses. America is the home of Mass Tort. The actual loss is insignificant and almost irrelevant. It is the amount the parasitical lawyers can extract for "Emotional Distress" and Punitive Damages that is the gravy train. So as an Australian, if you discover there is a problem, you're inclined to own up, recall the product, and try to fix the problem. You figure the customer loyalty and reputation value probably outweigh the costs. (Perhaps not for a whole transmission, but certainly for something smaller.) But not in America. There even a small fault can be worth big bickies in court. So the strategy becomes one of deny, obfuscate, deny again, and then outright lie. It's led to the scenario where every fault is viewed in terms of litigation. And sadly, the result is that it is almost always cheaper to never admit there is a problem. That also explains why they persisted with the PS right through the model life. Last thing you want to do is tacitly admit its faulty by replacing it. It's like tobacco. An Australia would just say "well of course smoking is bad for you, if you don't like it, don't smoke." Whereas in America, they stand in Court, Hand on the Bible and swear that they are not aware of any health or addiction problems. |
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24-07-2019, 11:02 AM | #104 | |||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,349
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Quote:
was basically a $500 voucher on a new Ford Be under no illusion, most of the class action suits are get rich schemes for the lawyers while their customers get to pick over whats left after the lawyers get paid....... Here in Australia, my wife's permanent disabilty claim, lawyers get 60% of the payout.... |
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16-08-2019, 10:06 AM | #105 | |||
FF.Com.Au Hardcore
Join Date: Jan 2010
Posts: 11,349
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Some good news out of the states that will hopefully filter to local cars,
Ford is extending warranty on clutches to 7 years and 10 years on the TCM Quote:
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22-08-2019, 11:39 PM | #106 | ||
Regular Member
Join Date: Nov 2010
Posts: 188
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My friend had a brand new (ex-demo ~ 100ks) Focus with the Powershift auto box and yes, within 3-4 years after numerous "fixes" it was admitted it was an inherent fault. A number of months of negotiation later, she got a full refund and recently bought a new Suzuki Swift.
Last edited by K.P.; 22-08-2019 at 11:45 PM. |
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