Thanks Ford dealership.....for nothing

[Grunter]

Originally Posted by Glen 5150

..I don't think Ford or the dealership will be sweating to much with the prospect of losing the O.P's future business.

I'm sure they are not. It's pretty obvious. ;)

[Tassie f100]

Well you would think that the loss of any customer should be a concern to a business manager.When I was in business one of my more major suppliers did the wrong thing resulting in me changng supplier.I can assure you upper management were more than a little concerned and spent a fair while trying to convince me it was once off and wouldn't happen again.Maybe Smurfs problem is a little 2 way.He did state Mrs S manages a few staff and likes to get her own way,so maybe she came on a bit heavy with the receptionist.Other side,if receptionist had any nous she would have offered to have a look and fit a fuse to fix the problem

[Itsme]

Originally Posted by Tassie f100

Well you would think that the loss of any customer should be a concern to a business manager.

Truest statement ever, I had a run in with my dealer after purchasing many fords from them over the years, I threatened to take my business elsewhere which obviously ruffled some feathers in management, problem resolved.

In Poppa Smurfs situation it could have been handled better but what beggars disbelief was this quote from his OP

wife said she is in a rush so could she buy a fuse and do it herself, not that hard,.....answer again was no....she would have to book the car in.

[Mercury Bullet]

Originally Posted by Glen 5150

Although I agree with you, and what appears to be a simple process, this is only relevant and possible if someone that is capable of doing this and diagnosing it was and is available and free at the time? I don't think poppa grasps this?

Its easy in hindsight that a simple fuse was the issue, but Ford and large Dealerships don't work this way unfortunately. I'm not saying thats right or wrong, but when dealing with dealerships everything needs to be itemized and accounted for, and faults need to be entered into their systems for future reference and when factory warranty is relevant, all this takes time.

If you need immediate help or assistance from a Dealership and needing a mechanic to drop everything or hope one is available, then in the majority of cases you will be disappointed. If the O.P was so confident in his ability to diagnose the problem without even seeing it, then a local indy or auto electrician would of had a far more favorable outcome I would of thought.

I don't think Ford or the dealership will be sweating to much with the prospect of losing the O.P's future business.

No wonder this country finds itself in the position it's currently in.

Maybe someone in "upper management" will have the nous to take the coins out of the swear jar and replace them with fuses!

Maybe I'm just old...dunno - hope not!

[pottery beige]

random old duck pulls into stealership

needs a fuse / ok / here

random old duck fits said fuse but said fuse wasnt problem and computery is stoofed

random old duck pulls angrys about broken computerys

insert fried computery dealer bash

[Itsme]

Originally Posted by pottery beige

random old duck pulls into stealership

needs a fuse / ok / here

random old duck fits said fuse but said fuse wasnt problem and computery is stoofed

random old duck pulls angrys about broken computerys

insert fried computery dealer bash

Assumptions, Assumptions & Assumptions.

[Express]

Originally Posted by Glen 5150

Its easy in hindsight that a simple fuse was the issue, but Ford and large Dealerships don't work this way unfortunately.

That’s not necessarily true.

Mercedes-Benz does or at least the two dealerships I use do.

You can pull up any time unannounced and the Service Manager will send out someone with twenty of their best screwdrivers.

They’ll give you something to eat and in no time you’ll be advised it’s fixed, or it’ll take a little more time or you'll have to come back as they need to source parts.

But one thing they never do is turn you away.

I also had a good relationship with my local Holden dealer when I lived in Sydney and someone from service was always prepared to come out and look at the car and if need be ask a mechanic come out as well.

I remember a couple of years back I pulled up on my way home to ask them why the time on my display had gone from being shown in 12 hours to 24 hours as I couldn’t find anywhere in the menu that allowed you to adjust it.

The service fellow didn’t know but the mechanic did and you needed to access the Engineering Mode to change it, so he showed me and wrote down the instructions in case it happened again.

I posted it on the LS1 Forum and was surprised to find how many owners were stuck in the 24 hours mode but didn’t know there was a way to change it as the owner's manual makes no mention of it.

It was a 15 minute job for the service department from the moment the service fellow came out until the mechanic finished showing me what to do.

Originally Posted by Glen 5150

I don't think Ford or the dealership will be sweating to much with the prospect of losing the O.P's future business.

Maybe not but they have lost more than enough customers over the years to rate poorly with buyers so maybe it now time for them to change the way they treat their customers if they wish for them to return.

[zilo]

Looks like not only did the Ford dealership lose a customer,

but this member never came back to this site either......