Beware Optus when contract expires - Page 2

superpursuit83 · 27-07-2011, 11:59 AM

Im just waiting for the next Indian call centre to call me. If anyone saw the article in the weekend papers, apparantly us Aussies are all Dumb and drunk by 5pm. I am going to be too stupid to understand them

(They deserve every swear word you can think of)

burnz · 27-07-2011, 12:04 PM

Quote:

Originally Posted by superpursuit83

Im just waiting for the next Indian call centre to call me. If anyone saw the article in the weekend papers, apparantly us Aussies are all Dumb and drunk by 5pm. I am going to be too stupid to understand them

(They deserve every swear word you can think of)

got a link, or paper name??

superpursuit83 · 27-07-2011, 02:49 PM

Trying to remember. Will look now. Either Sunday Times WA or West this week

superpursuit83 · 27-07-2011, 02:59 PM

Link >>>>> http://www.perthnow.com.au/business/...-1226100640090

"Just stating the facts, guys. Australia is known as the dumbest continent . . . so speak slowly" - CALL CENTRE TEACHER
INDIAN call centres are teaching staff Australia is the world's "dumbest continent" where people "drink constantly" and are "quite racist".

Staff taught "how to act Australian" are also told to "speak slowly" to customers on the other end of the phone line because they tend to be technologically "backwards".

Indian-based telephone spruikers and helpline operators are also warned that Australians are "touchy" about their pets.

They are also instructed it's OK to hang up on Australians who use the "preferred term for us" - "brown bastards".

The revelations have caused a stir in the US over cultural stereotyping after they appeared in the reputable news magazine Mother Jones.

Start of sidebar. Skip to end of sidebar.
.End of sidebar. Return to start of sidebar.
One of the magazine's writers, journalist Andrew Marantz, spent weeks undertaking training in India with locals at an organisation called the Delhi Call Centre.

"For three weeks, a culture trainer will teach us conversational skills, Australian pop culture, and the terms of the mobile phone contracts we'll be peddling," he says. "Our first job at DCC will be to interrupt Australians at dinner and ask them to switch phone providers."

Marantz told The Sunday Mail he undertook the investigation last year, when there was some publicity about Indian students in Australia facing violent attacks.

The training program taught employees about conversational skills and Australian pop culture in the hope that they would build a rapport with the person they were trying to sell to.

In "dissecting" the Australian psyche in 20 minutes, the teacher told the class, "Just stating the facts, guys. Australia is known as the dumbest continent. Literally, college was unknown there until recently, so speak slowly".

"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic."

That revelation "drew scoffs from around the room".

"Australians drink constantly," the teacher warned. "If you call on a Friday night, they'll be smashed - every time.

"Oh, and don't attempt to make small talk with them about their pets, OK? They can be quite touchy about animals."

When one call centre student asked what kind of people lived in Australia, the teacher replied: "Let's admit: they are quite racist. They do not like Indians."

She continued: "Their preferred term for us is . . . 'brown bastards'."

sgt_doofey · 27-07-2011, 05:21 PM

Quote:

Originally Posted by FgNewbie

When a company records a telephone conversation, are there any laws that require them to provide a copy on request?

Should be able to request it as part of the Privacy Act. They must disclose any information that they have on you if you should request it. I would assume a recording that is to do with a contract would be kept as part of your customer information and therefore accessible to you.
Check out their Privacy Policy and it should have a contact in there that you should be able to use to get your details.

Uncle Niceguy · 27-07-2011, 05:48 PM

ahh its nice to be freshened up as to why im 21 and dont have a phone plan or contract just good old pre-paid

Cashie · 27-07-2011, 09:00 PM

Get onto the TIO immediately.
I have logged my issues on their webpage and have ALWAYS had a quick resolution. What these guys are doing should be reported.

burnz · 28-07-2011, 08:55 AM

Quote:

Originally Posted by superpursuit83

Link >>>>> http://www.perthnow.com.au/business/...-1226100640090

"Just stating the facts, guys. Australia is known as the dumbest continent . . . so speak slowly" - CALL CENTRE TEACHER
INDIAN call centres are teaching staff Australia is the world's "dumbest continent" where people "drink constantly" and are "quite racist".

Staff taught "how to act Australian" are also told to "speak slowly" to customers on the other end of the phone line because they tend to be technologically "backwards".

Indian-based telephone spruikers and helpline operators are also warned that Australians are "touchy" about their pets.

They are also instructed it's OK to hang up on Australians who use the "preferred term for us" - "brown bastards".

The revelations have caused a stir in the US over cultural stereotyping after they appeared in the reputable news magazine Mother Jones.

Start of sidebar. Skip to end of sidebar.
.End of sidebar. Return to start of sidebar.
One of the magazine's writers, journalist Andrew Marantz, spent weeks undertaking training in India with locals at an organisation called the Delhi Call Centre.

"For three weeks, a culture trainer will teach us conversational skills, Australian pop culture, and the terms of the mobile phone contracts we'll be peddling," he says. "Our first job at DCC will be to interrupt Australians at dinner and ask them to switch phone providers."

Marantz told The Sunday Mail he undertook the investigation last year, when there was some publicity about Indian students in Australia facing violent attacks.

The training program taught employees about conversational skills and Australian pop culture in the hope that they would build a rapport with the person they were trying to sell to.

In "dissecting" the Australian psyche in 20 minutes, the teacher told the class, "Just stating the facts, guys. Australia is known as the dumbest continent. Literally, college was unknown there until recently, so speak slowly".

"Technologically speaking, they're somewhat backward, as well. The average person's mobile would be no better than, say, a Nokia 3110 classic."

That revelation "drew scoffs from around the room".

"Australians drink constantly," the teacher warned. "If you call on a Friday night, they'll be smashed - every time.

"Oh, and don't attempt to make small talk with them about their pets, OK? They can be quite touchy about animals."

When one call centre student asked what kind of people lived in Australia, the teacher replied: "Let's admit: they are quite racist. They do not like Indians."

She continued: "Their preferred term for us is . . . 'brown bastards'."

ha ha we know who the dumb bastards are.. just because we dont have an eight legged elephant were slow ehh.