God i love Super cheep

[kircher]

When I was 19 I applied for a job at supercheap. My resume checked out, I wrote a cover letter talking about how much of a car enthusiast I am and that I drive a 76 datsun that I maintain myself, etc etc.

I knew a bit about cars then for a 19 year old who wasn't a mechanic. I could set and replace points, change timing, gap spark plugs, change oil and filter(s), bleed brakes, adjust mixture and CHANGE A TIRE!.

I didn't even get an interview. They probably hired some 16 year old blonde with big tits. So if they don't even care to interview someone who is passionate about cars, they mustn't care too much about their customers.

[4Vman]

Going to Super Cheap Auto for automotive advice is a bit like going to McDonalds for dietary assistance..
Go in knowing what you want.....

[MITCHAY]

Originally Posted by 4Vman

Going to Super Cheap Auto for automotive advice is a bit like going to McDonalds for dietary assistance..
Go in knowing what you want.....

It amazes me the amount of people who go to Maccas expecting a gourmet meal :

Anyways with most retail jobs, it's just a job, not necessarily a passion. It pays a wage and that's where it ends.

As for oil changes, I change it when I feel like it and when I can be bothered to book it in and have the time to get done.

[BigCav]

Originally Posted by MITCHAY

It amazes me the amount of people who go to Maccas expecting a gourmet meal :

Anyways with most retail jobs, it's just a job, not necessarily a passion. It pays a wage and that's where it ends.

thats the biggest problem i think, well that and wages, i personally work in this industry (wont name where but none of the general vic types), i work there cause its my passion and i love it, got a few certificates aswell as an advanced diploma in engineering, and only had 1.5 more year off a degree aswell but i just loved the job to much. it shows aswell i beleive, have the highest rate of regular customers in my store by far and people pass alot of other stores to come to mine, but u look at the majority of others i work with and its just a job, some dont care 1 scrap about cars, others work there cause they couldnt hack an apprenticship, others because it was a local business that needed a worker, there is 1 or 2 like me but they dont last too long because they realise its an underpaid industry or they move on to something more specialised in the same industry


i find the bigger the name of the store the worse the service can be

[Sourbastard]

I love supercheap, I can get 2AG and 3AG fuses from there for the XP's ancient fusebox, and I cant get them anywhere bloody else!!

Went to Repco, Dick Smiths, Jaycar, Sprints before i went to the last place I figured that would have them.

[Yaw]

Originally Posted by MITCHAY

It amazes me the amount of people who go to Maccas expecting a gourmet meal :

WHAT ?!?!?! ANGUS is a gourmet meal :P

[MITCHAY]

Originally Posted by BigCav

thats the biggest problem i think, well that and wages, i personally work in this industry (wont name where but none of the general vic types), i work there cause its my passion and i love it, got a few certificates aswell as an advanced diploma in engineering, and only had 1.5 more year off a degree aswell but i just loved the job to much. it shows aswell i beleive, have the highest rate of regular customers in my store by far and people pass alot of other stores to come to mine, but u look at the majority of others i work with and its just a job, some dont care 1 scrap about cars, others work there cause they couldnt hack an apprenticship, others because it was a local business that needed a worker, there is 1 or 2 like me but they dont last too long because they realise its an underpaid industry or they move on to something more specialised in the same industry


i find the bigger the name of the store the worse the service can be

Well that's good mate, if you like and/or know what you're doing and getting paid for it then that is a bonus.

These companies just want to pay make money and don't care who fills the gap.

Originally Posted by Yaw

WHAT ?!?!?! ANGUS is a gourmet meal :P

Those ads make me laugh. How sad can you get? :

My mates and I were lined up at the drive thru for like 30mins + along with the million or so people behind us at 3 o f'n clock in the morning because the mole in front wanted to have a complain about a 6 pack of nuggets :

[mainyard]

Originally Posted by Green X

meanwhile this poor chap has somehow got the idea he needs to change synthetic oil evry 2000km but can go as long as 5000km because the guys behind the counter got there training out of Fast 4's magazine and R31 skyline forums.

Excuse me, R31 skyline forums...

Why would you unfairly say that people who use the 31 forum are ignorant?

If you spent more than 5 mins on there you would find people on there who have more knowledge than 95% of the people on here (I say 95% not to brag but as a true fact, as there may be experienced people on here)

Keep that bit to yourself next time buddy.

On topic, if you don't know what oil you need and how often you need to change it, then you shouldn't be going to a retail store asking advice from untrained staff let alone changing the oil.
(which it isn't their fault that they are not trained, they are not expected to have any prior knowledge.)

[BHDOGS]

Super cheap is awesome i was chatted up by a girl in there who owned an ef xr8 coz she was checking out my ef xr6 she knew what she was talking about to get into my pants

[2.8L Hilux]

I've found that almost everyone expects too much from people behind the counter at automotive part stores. Try putting yourself in their shoes. Some customers ask the most ridiculous questions and then get the s**ts when you don't know the answer.
I had a bloke come into my store the other day saying
"Mate do you know the firing order on a g102 Charade"
I then replied "Nah sorry I dont have that infomation on hand, I can order in a workshop manual and that will tell you but other wise you will have to ask a mechanic"
He then proceeded to go off his nut and asked me how I managed to get my job and if I knew anything about cars at all.

For some reason they always seem to be VN drivers.

But back to topic, yes the person serving at super cheap should have known their oils and should have known the basics about drain intervals. Before someone is hired and can start giving advice they should learn the basics about:

- Oils (No point selling a bloke GTX2 20w-50 to put in his new Lexus just because the packaging says 'for cars built after 1992')
- Stereos
- Painting
- Bearings/Trailer Acc
- Globes (H1's H4's Stop/Tail etc etc)
- Polishes and Waxes! (Don't sell the same bloke kitten cutting compound to polish his new lexus because the packaging says it will 'restore shine')

Without this basic training the salesman may have ruiened a $10,000 engine and without a doubt ruiened someone's paint job. Realisticaly this problably wouldnt happen but you get my point. There are some people out there who have no idea when it comes to buying car parts and would take advice from anyone who they think might have SOME idea.

[Green X]

Originally Posted by mainyard

Excuse me, R31 skyline forums...

Why would you unfairly say that people who use the 31 forum are ignorant?

If you spent more than 5 mins on there you would find people on there who have more knowledge than 95% of the people on here (I say 95% not to brag but as a true fact, as there may be experienced people on here)

Keep that bit to yourself next time buddy.

No reason a good mate of mine is a R31 fanatic and does know his stuff, I'm always ribbing him about his R31, it just filtered thou into this thread, nothing personal.

[ILLaViTaR]

Originally Posted by paule11

You cant expect to have automotive gurus when they are paid peanuts

That explains why the entire auto industry can't do their job properly, (I'm referring to the extremely abundant average joe mechanic).

[XDV800]

^^^Is there any need to go there^^^

Originally Posted by bloggs24

Mate you just did it again. I'm 19 now, ive worked in retail since i was 15 and i know a hell of a lot more then most of the oldies i work with. Guess what... im still casual :

Guess what... you're not a mechanic :
And my missus was full-time 3ic at 19, whats your excuse

Originally Posted by 4Vman

Going to Super Cheap Auto for automotive advice is a bit like going to McDonalds for dietary assistance..

Best call yet.

[mrbaxr6t]

the staff at super cheap know very little in my experience, and look to be at max 19 years of age, this is most likely because super cheap auto is the equivalent of a supermarket but for car parts and tools and such, you don't go into Coles and ask them how to prepare your food now do you :

and on the subject of knowledge there is these magic boxes that pull information about anything and everything out of your phone line! you are using one now to read this

It is unrealistic to expect staff at any kind of market setup to know what to do with every single product in the store.

[ea90gl]

Ive always referred to vehicle manuals or jump on the net for 5 mins to determine what part I need, jump in the car to a proper auto parts retailer and all is well. Its not just the car industry where you get people giving you wrong advice, it's everywhere, you even hear often of doctors giving false diagnoses etc etc. Best thing to do in my opinion is research yourself and know what you need/want. BTW Im not meaning to attempt your own leg amputation but you get the idea

[matty88]

Reminds me of a while back I needed a conrod bearing for my mate's Gemini, the girl looked at me and asked "What's a Conrod Bearing"? I just asked to see the spare parts guy

[Streets]

They're only kids, they probably don't give half a toss about some bogan's clapped out old Falcon, but at least they have a go. Don't know why anyone would ask a kid working the job part-time any kind of mechanical questions but if you do, you get what you pay for. The staff I've talked to have always been friendly and tried their best to help me, and that goes a long way in my books. And yes, I am a bogan with a clapped out old Falcon.

Originally Posted by BHDOGS

Super cheap is awesome i was chatted up by a girl in there who owned an ef xr8 coz she was checking out my ef xr6 she knew what she was talking about to get into my pants

Was "this girl" a face that you drew on your own hand?

[XDV800]

If we had customers who came in with even a scrap of knowledge about what kind of car they own and drive every bloody day so that we don't spend 10 minutes having to determine what make model and year it is (customer: 'whats the compliance plate?') then maybe we would have more time to spend learning about the ins and outs of every thing we sell. Yes we have 16 year old casuals who don't give a **** - but are you really going to trust the advice they give you?? And I am SO SICK of d!ck heads coming in and looking straight past me for the guys cos they'll know more just to have the guys come and ask me how to look something up or how something works... Don't bag all of us cos you get 1 bad person who doesn't know what they are talking about. Thats prejudicial bull ****!! I've been in my job for the last 8 years and I sure as hell know what the **** I am talking about - hell I'll even go and take the fuse out and show you its busted and that your bulb isn't faulty...

<end rant from Jason's girlfriend.>

[JetBlack351]

super cheap are hopeless with anything you throw at them i went in there to grab a radiator hose and i saw where they kept them and thought stuff this i went and asked the guy spent about 35minutes searching through the mess i said dont worry and drove 40min to repco and got one in 2 minutes. they had them jammed into the shelves in no particular order

[boss-290]

Factory service interval for a Hyundai is 7,500km

[Auslandau]

As said above by 4V ... Super Cheap is an auto shop where you know what you want get it off the shelf .... nothing more, nothing less. If you want advise go to Bursons or Repco and they should have the service to match the pricing (Sometimes)



| [/url] |

[BigCav]

Originally Posted by yzfr101

If we had customers who came in with even a scrap of knowledge about what kind of car they own and drive every bloody day so that we don't spend 10 minutes having to determine what make model and year it is (customer: 'whats the compliance plate?') then maybe we would have more time to spend learning about the ins and outs of every thing we sell. Yes we have 16 year old casuals who don't give a **** - but are you really going to trust the advice they give you?? And I am SO SICK of d!ck heads coming in and looking straight past me for the guys cos they'll know more just to have the guys come and ask me how to look something up or how something works... Don't bag all of us cos you get 1 bad person who doesn't know what they are talking about. Thats prejudicial bull ****!! I've been in my job for the last 8 years and I sure as hell know what the **** I am talking about - hell I'll even go and take the fuse out and show you its busted and that your bulb isn't faulty...

<end rant from Jason's girlfriend.>

i have a few girls who i work with as well and it happens atleast once a day that someone will do that too them and ask for my help, absolutly love it when i confirm what the girls have said as true and get to see the look on there faces, always make sure the girls take back over the sale just to rub it in a little bit hehe

[irish2]

Originally Posted by auslandau

As said above by 4V ... Super Cheap is an auto shop where you know what you want get it off the shelf .... nothing more, nothing less. If you want advise go to Bursons or Repco and they should have the service to match the pricing (Sometimes)

I have found bursons to be significantly cheaper than some items at super cheap. The bursons range is also much more extensive and if they don't have it they can get it in around 24 hours.

[Auslandau]

Originally Posted by irish2

I have found bursons to be significantly cheaper than some items at super cheap. The bursons range is also much more extensive and if they don't have it they can get it in around 24 hours.

Yes they do ... especially if you get to know your local Bursons store. They do great rates on most stuff. I hope my post read right as what I was trying to say that most times, Bursons especially, have good advice at very good prices. And yes they can get anything in very quickly.

I do use Super Cheap for cleaning products and thats about it really .....



| [/url] |

[irish2]

Originally Posted by auslandau

Yes they do ... especially if you get to know your local Bursons store. They do great rates on most stuff. I hope my post read right as what I was trying to say that most times, Bursons especially, have good advice at very good prices. And yes they can get anything in very quickly.

I do use Super Cheap for cleaning products and thats about it really .....

Sorry I misread your first post. I assumed you were stating that you recieved better service at places like bursons but you payed a premium for it. You are very right however that bursons can be very helpful and even sometimes outshine shop manuals for tricky situations.

[XDV800]

Quite simply - If you don't like it DON'T SHOP THERE!! Just don't bag all of us cos you had 1 bad experience. GROW UP!

I have quite the client base of people who only come in to see me and talk to me as I know what I am talking about, and so do many other people I know who work at Supercheap Auto.

If you don't want our advice and help then don't flippin ask for it! If you want to know full technical advice or complete servicing schedules talk to the people who do it - MECHANICS... not retail shop assistants. We can only tell you what we do ourselves.

We don't have sales reps come in from each company and give us the breakdown on the who, what, when, where and how's of each of the products that we sell.. once again we can only tell you what we have learned from what we do ourselves mostly.. Or alternately we can pass on the very biased and skewed information presented to us by the limited number of sales reps that do come in - perhaps you'd prefer that?

Bottom line - if you want to buy something, ANYTHING do your research and know what you are talking about before you walk in to ANY retail store.

<once again from Jason's girlfriend>

[FTE217]

Touche again Jasons girlfriend !
I have had just as bad experiences with the "so called" trade experts from many different stores,there's good and average in all but one thing that impress's me at most SCA's I visit is they have manners ! and that's worth coming back imo.

[irish2]

Originally Posted by yzfr101

Quite simply - If you don't like it DON'T SHOP THERE!! Just don't bag all of us cos you had 1 bad experience. GROW UP!

I have quite the client base of people who only come in to see me and talk to me as I know what I am talking about, and so do many other people I know who work at Supercheap Auto.

If you don't want our advice and help then don't flippin ask for it! If you want to know full technical advice or complete servicing schedules talk to the people who do it - MECHANICS... not retail shop assistants. We can only tell you what we do ourselves.

We don't have sales reps come in from each company and give us the breakdown on the who, what, when, where and how's of each of the products that we sell.. once again we can only tell you what we have learned from what we do ourselves mostly.. Or alternately we can pass on the very biased and skewed information presented to us by the limited number of sales reps that do come in - perhaps you'd prefer that?

Bottom line - if you want to buy something, ANYTHING do your research and know what you are talking about before you walk in to ANY retail store.

<once again from Jason's girlfriend>

The bursons blokes I talked to were A1 mechanics. They said they work for auto parts stores because it is a clean job and it pays roughly the same. Killing two birds with one stone going to a reputible shop. Sales reps will always push their own barrow. You are right on doing your research before you buy. You don't go to reece and ask how to pipe up a hot water unit.

[BigCav]

i love that last bit, if u need to ask about it should u really be doing it yourself in the first place

[peaandham]

Originally Posted by Yaw

WHAT ?!?!?! ANGUS is a gourmet meal :P

I just made my booking so 9pm tomorrow night i will be sinking my teeth into one ! Not sure how much i should tip them though !