Best Ford Dealer in Adelaide for Warranty Service

[FPV 5TH]

What a lot of people dont realise i think is that many Ford dealers and a few others are owned/controlled by a larger group called Adtrans. I personally bought and have my GT serviced at MT Port Adelaide but i wouldnt say they are wonderful. Firstly their dedicated FPV section is a load of bull. I turned up early to pick up my car and it was down with the rest of the regular Fords up on a hoist. Secondly, they damaged my door sill and black plastic near the bottom of the rear door taking out my drivers seat to supposedly fix a fault in the seat material. They never said a word until i found it later. The fix was to paint the plastic and they never repaired the material in the seat fault although it was promised they would get new covers in. I also had the first oil change at 7500 kms. When i got there they had charged me for a full service when i had stated ONLY oil change. Also they had Mobil 1 on the bill when it should have been Castrol Edge. I was assured it was Castrol but who knows? I did end up only paying for oil so that was good. Last, wheel rotation and wheel alignment. Car pulled left after alignment took it back they said tyre wear. Had it done again elsewhere and its perfect. Bear in mind this was a brand new GT bought from them. I admit I know little about cars but when i know more than the so called FPV service manager i think its a problem. However, I still go there simply because i think they are the best on offer as far as dealers are concerned.

[v gate]

My mothers fairlane done a trans (warrenty) and was told it was her fault for towing to much weight with it. Oh is that right was her reply. guess what no tobar. what an idiot.

[Wokkas]

Screw Adrien Brian's. They stripped my sump plug, and glued it in with silicone. I arranged to meet with the service manager, and when I got there, I was told he was on holidays. And as for that wet sock of a man Martin.......

[ATMO SIX]

Originally Posted by Lightning BF_GT

What a lot of people dont realise i think is that many Ford dealers and a few others are owned/controlled by a larger group called Adtrans. I personally bought and have my GT serviced at MT Port Adelaide but i wouldnt say they are wonderful. Firstly their dedicated FPV section is a load of bull. I turned up early to pick up my car and it was down with the rest of the regular Fords up on a hoist. Secondly, they damaged my door sill and black plastic near the bottom of the rear door taking out my drivers seat to supposedly fix a fault in the seat material. They never said a word until i found it later. The fix was to paint the plastic and they never repaired the material in the seat fault although it was promised they would get new covers in. I also had the first oil change at 7500 kms. When i got there they had charged me for a full service when i had stated ONLY oil change. Also they had Mobil 1 on the bill when it should have been Castrol Edge. I was assured it was Castrol but who knows? I did end up only paying for oil so that was good. Last, wheel rotation and wheel alignment. Car pulled left after alignment took it back they said tyre wear. Had it done again elsewhere and its perfect. Bear in mind this was a brand new GT bought from them. I admit I know little about cars but when i know more than the so called FPV service manager i think its a problem. However, I still go there simply because i think they are the best on offer as far as dealers are concerned.

I too have had some poor servicing by Maughan Thiem. When I first started to use them, I thought they were great as their customer service is excellent (book in, book out, SMS service reminder, etc). Then I started to learn a little more about my car and check the car after the services. This is when I started to realise that the service quality was poor. They are good for oil changes (with their oil) @ $250 min, but that is about all. I don't want to go into detail and appear to bag them, but I have had damaged parts on a few occasions, and a shocking wheel alignment that still affects the car. There just seems to be a lack of care and respect for the customer and the car, which seems to be consistent with all Ford service divisions. The biggest problem is the cost to me. Not only is it the exessive price of the service, but I have to arrange the time to take it in and pick it up, which is OK in the first instance of the service, but then I find all the problems after the service and have to arrange to take it back, again in MY time at MY cost, sometimes multiple times. Then there is the stress factor. I enjoy my car, enjoy driving it, enjoy adding little mods, etc. It stresses me knowing I have to take it back to get fixed, or having it leave the service worse off than when it went in. It is stupid I know, but I lose sleep over this $h!t, and I shouldn't have to. I won't even begin about the panel shop!

The best service option is to find a good mechanic, someone you can trust will do the right thing by you and your car, and respect your opinion and concerns. A good mechanic will get to know you, and will strive to achieve a high quality of service as their business depends on it. Leave the government fleet cars to Ford service. Can anyone recommend good mechanics in SA? I can highly recommend Heinrich Performance and Tuning (Bruce) and MV Automatics. Just had my auto serviced and Michael did an awesome job. I am now looking for a good wheel alignment place. Is there a thread which lists the excellent service businesses in SA?

I did not vote in the poll as there was no NONE option!!!

[anto]

Originally Posted by ATMO SIX

It stresses me knowing I have to take it back to get fixed, or having it leave the service worse off than when it went in. It is stupid I know, but I lose sleep over this $h!t, and I shouldn't have to. I won't even begin about the panel shop!

It's not stupid mate, I know exactly what you are talking about. For some reason they think people have time to keep taking the car back again and again when in actual fact it costs time, money and stress. Is it that outrageous to ask the job be done right the first time ?

[GT]

Maughan Thiem Night Shift, is the way to go. Greg runs this and he is fantastic - that is who I trust with my car, in Adelaide. There is no-one else IMO.

Cheers
GT