|
Welcome to the Australian Ford Forums forum. You are currently viewing our boards as a guest which gives you limited access to view most discussions and inserts advertising. By joining our free community you will have access to post topics, communicate privately with other members, respond to polls, upload content and access many other special features without post based advertising banners. Registration is simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. Please Note: All new registrations go through a manual approval queue to keep spammers out. This is checked twice each day so there will be a delay before your registration is activated. |
|
The Pub For General Automotive Related Talk |
|
Thread Tools | Display Modes |
15-06-2011, 09:29 AM | #31 | ||
Regular Member
Join Date: Feb 2006
Posts: 132
|
Yes take your Ford for warranty repair for minor issue- Centre LCD not working--Cumberland Ford Blacktown in pristine condition, then when they finish it comes back to you with a large scratch in bonnet from tool they dropped on it. They deny any knowledge and blame the customer that it was there before , even though you have taken photos of the bonnet a day before with no scratch on it. This is 2 days after taking delivery from Auto Group Auctions in an unmarked pristine condition with 14,000 k's on the clock.. Power Ford Castle Hill are much better and provide with me a condition report prior to any service detailing all marks/dents (there are a couple now)
__________________
|
||
15-06-2011, 10:59 AM | #32 | ||
FF.Com.Au Hardcore
Join Date: Aug 2007
Location: Melbourne
Posts: 838
|
My BFII has rust in the boot seem but the dealer seems unsure whether Ford will cover it under warranty, 50/50 chance the bloke said!! What?? A four year old car has rust FFS, they damn well better cover it.
Waiting on the dealer's call back to tell me how he went with Ford. |
||
15-06-2011, 11:06 AM | #33 | |||
Banned
Join Date: Apr 2009
Location: SA
Posts: 5,213
|
Quote:
Make sure they fix it properly and not just rub the rust back and wipe sealer over it,make sure its cut out and a section welded back in if its getting through the otherside. I had to seam seal my whole BA to get rid of this issue,I now have found a 2"x1cm line of rust on the bottom left of bonnet where it sits above headlight.Its where the metal folds on the bonnet along the front.Have a look at yours. |
|||
15-06-2011, 11:09 AM | #34 | ||
Banned
Join Date: Apr 2009
Location: SA
Posts: 5,213
|
As for Ford service from my enlightened experiences
|
||
15-06-2011, 11:15 AM | #35 | |||
FF.Com.Au Hardcore
Join Date: Aug 2007
Location: Melbourne
Posts: 838
|
Quote:
I have been meaning to check the rest of the car but haven't had much of a chance, apparently the dealer already did that while it was in for a service, but i think I need to check it for myself. |
|||
15-06-2011, 11:18 AM | #36 | |||
Banned
Join Date: Apr 2009
Location: SA
Posts: 5,213
|
Quote:
Dont listen to dealer,his job is to rip everyone off to a degree.Go and spend $50 on an independent quote from a reputable crash shop thats familiar with the late model Ford corrosion problems. Its not your job to listen to wether they can fix that area or not,its their responsibility to bring it back to a structureally sound car.What you now have is defectable. |
|||
15-06-2011, 12:55 PM | #37 | |||
Regular Member
Join Date: Jan 2011
Location: Newcastle
Posts: 235
|
Quote:
Munners |
|||
15-06-2011, 01:00 PM | #38 | |||
FF.Com.Au Hardcore
Join Date: Aug 2007
Location: Melbourne
Posts: 838
|
Quote:
You are right though, it may be worth while taking it to a shop to get an idea of the proper way to fix it and also the $$$. |
|||
15-06-2011, 02:32 PM | #39 | ||
FF.Com.Au Hardcore
Join Date: Feb 2007
Location: North Coast, NSW
Posts: 4,012
|
Some characteristics of the Ford Dealer Service Centres, as far as I can see.....
> They have the advantage generally of a client base with no choice of mechanic, due to warranty contracts. > It is in their interest to stall on fixing issues until a warranty period is up. > They seem to be well versed in the proverbial "that is normal" response. > Their focus is on selling cars, rather than fixing them. > No matter how much bad press they get, they still don't seem to give a .......
__________________
|
||
15-06-2011, 06:48 PM | #40 | |||
P6 LTD
Join Date: Feb 2005
Location: Perth
Posts: 3,291
|
Quote:
After having my car serviced, I completed the online survey and really went to town on them! So much so that shortly thereafter, the Manager of the Dealership rang about 6 times to speak to me (I was out at the time) so I think they are trying to do better. Perhaps it is a case of a few bad apples still in the business and Ford and the Dealerships are slowly trying to weed out the duds. |
|||
15-06-2011, 07:14 PM | #41 | |||
Regular Member
Join Date: Nov 2008
Posts: 232
|
Quote:
As I pointed out in my post above, Dominelli at sutherland and Yallah Ford south of Wollongong are very, very good Brad and the team at Dominelli do the best they can and treat you well Cheers Geoff |
|||
15-06-2011, 08:05 PM | #42 | |||
Barra Turbo > V8
Join Date: Jan 2005
Posts: 26,176
|
Quote:
A guy bought his ute in to claim warranty on the diff, with rubber caked inside the guards. Its the few bad customers that ruin it for genuine ones. My car has been modded and ive had warranty honored. If you dont carry on like a half wit its surprising what you can achieve. Yeah ill admit there is a few bad dealers around, but instead of arguing try 'getting along'
__________________
-2011 XR6 Turbo Ute - Lux Pack - M6 -2022 Hyundai Tucson Highlander Diesel N Line |
|||
15-06-2011, 11:04 PM | #43 | ||
IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,799
|
Some dealers are good, some dealers are average and some dealers are bad.
On a side note some people will never be pleased.
__________________
Daniel |
||
15-06-2011, 11:15 PM | #44 | ||
Regular Member
Join Date: Jul 2008
Posts: 370
|
Got a quote to do an oil and filter change quote (5000 km) on the GS and it was $220.00, not a full service but not too bad as they take 9.25 litres of Castrol Edge 5W-20 which cost about $12.00 per litre.
|
||
15-06-2011, 11:26 PM | #45 | ||
FF.Com.Au Hardcore
Join Date: Feb 2006
Posts: 1,078
|
Recently, the service department in servicing my BA XR, was all over the place. No-one really knew what was coming or going and there was an awful lot of double checking and referring to one another over what had been done, when it was done, etc.
I had received a call to come pick up my car at a certain time. An hour after arriving to pick it up at said time, I finally left. Again... no-one really knew what was coming or going and there was an awful lot of double checking and referring to one another over what had been done, when it was done, etc. In the process of doing the recall on the sunroof. They damaged a part of the replacement unit. Resulting in, my car having to go back at a later date. Which 3 weeks on, has not been confirmed. When acknowledged and explained to me what had been broken and the process they needed to take to fix it... Again... no-one really knew what was coming or going and there was an awful lot of double checking and referring to one another over what had to be done, when it was to be done, etc. Now, I don't have a working sun-roof, despite having one 3 weeks ago. When picking up the car, I was told of " urgent " problems.. but when asked, how urgent they were... the response : " they could wait another 20,000kms " work that one out. Since the car isn't brand new, I'll take it to someone else from now on. |
||
15-06-2011, 11:59 PM | #46 | ||
FF.Com.Au Hardcore
Join Date: Feb 2011
Location: On The Footplate.
Posts: 5,086
|
I had to get the electric drivers seat runners replaced shortly after buying our new G6E. They made a horrible squeek when moving backwards and forwards between the two memory positions. The Ford guy said it might just need some lube, but then when he heard it said "Nope, something wrong with that", and it was replaced under warrantee.
Not exactly sure how that snuck past QC, especially on a top of the line $50,000+ car... I'll be bringing up the paint with the dealer when we take it in for it's first paid service at 15,000km. The "Edge" colour is amazing...but it's as thin as gossamer, and a brush with anything harder than kitten fur scratches it like a bastard, not to mention the many tiny stone chips and marks that seem to be appearing, more and more each week...and this is after we splashed out on the paint protection package. It just doesn't seem to have enough coats or thickness to it. Still, the rusty looking engine which they said is "normal as they probably save $5 a car by not painting the blocks anymore", shows that they could be a little stingy with thier paint at the factory... |
||