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04-03-2010, 04:48 PM | #61 | |||
FF.Com.Au Hardcore
Join Date: Aug 2009
Location: Mid North Coast, NSW
Posts: 1,205
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Quote:
But I don't want to argue, I was stating my opinion. Another thread, another time.
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04-03-2010, 05:50 PM | #62 | ||
FF.Com.Au Hardcore
Join Date: Oct 2006
Location: Queensland
Posts: 1,801
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To note, every part I've asked Ford Australia to get, which I've ordered from my Ford dealer for both Fiestas, has been in stock or normally is in stock by two days. Price was horrible, but I had most of my things within two days, if not earlier. I have ordered a Master Cylinder for the clutch in the WP, and it was in stock.
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CURRENT: 2017 Escape Titanium 2.0L EcoBoost with Technology Pack in White Platinum PREVIOUS 2015 Fiesta ST / 2012 Focus Titanium / 2009 Fiesta Zetec / 2004 Fiesta Zetec |
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05-03-2010, 07:02 PM | #63 | ||
Regular Member
Join Date: Feb 2010
Posts: 186
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Update 90000000:
Due to warrenty part numbers or some BS, they cant take the timing belt cover off another fez......(not f^&%*&$ happy) so im still waiting for parts... they've had my car since feb 12 *cry* =( |
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05-03-2010, 08:53 PM | #64 | |||
FF.Com.Au Hardcore
Join Date: Jun 2009
Posts: 612
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Quote:
sounds like someone is getting a nice fob off especially just before a weekend. you need to start serving up some curry |
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06-03-2010, 01:27 AM | #65 | ||
WS Fiesta 5Dr Manual
Join Date: Sep 2009
Location: Brisbane
Posts: 16
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At the risk of repeating myself, Ford should be in major public relations recovery mode on this one. Shroomies, its downright disgusting that you are being put through this.
If you could somehow interest the media on this, bet it wouldn't take long for Ford to find you a new vehicle. So what if they have to eat money on this. With only 250kms on it, your car could easily become a demonstrator once repaired. |
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06-03-2010, 02:02 AM | #66 | ||
Regular Member
Join Date: Feb 2010
Posts: 186
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Well they certainly ruined my first new car experience....
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06-03-2010, 08:38 AM | #67 | ||
FF.Com.Au Hardcore
Join Date: May 2006
Location: Brisbane
Posts: 1,053
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I'd go and see a solicitor if I were you, get the solicitor to write Ford Australia a letter demanding a brand new replacement vehicle.
This is the very sort of story "A Current Affair" or "Today Tonight" would love to get their hands on. No way would I accept a rebuilt engine as a fix ... you bought a brand new car and that is what you should be getting .. not a rebuilt one! |
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06-03-2010, 08:59 AM | #68 | |||
Regular Member
Join Date: Jul 2009
Posts: 489
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Quote:
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06-03-2010, 10:48 AM | #69 | ||
Regular Member
Join Date: May 2009
Posts: 292
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Tenille,
Before doing anything else, I strongly recommend you do this. It will not cost a cent. And any further action you may take will require you to have done it anyway. The way the system works is that you must make your first complaint to the manufacturer, if they have a complaints process, which Ford does. Phone Ford: Ford Customer Relationship Centre Phone: 13 FORD (13 3673) Tell them the story. Get the name of the person you speak to, and get a complaint number (which they should give you without your asking). Make the point that what you are expected to put up with is more than unreasonable; it is outrageous. Make sure you state what want in settlement. If it were me, I would say a brand new vehicle. That sets the ambit of your claim at the high end. Ask them to get back to you in 24 hours. Make a written note of your discussion. If you hear nothing back after 48 hours, phone the office of your State Member of Parliament. Ask someone there to phone Ford complaints, using the complaint no. you will have been given. The staff in polies' offices do this sort of thing every day. (The better ones even have contacts at Ford and Holden.) If you meet reluctance, ask who their contact is in the Queensland Fair Trading Office. And if you're not getting answers, keep phoning back. It's the squeaky wheel that gets oiled. Don't be shy. But the key thing to do first is to complain to Ford Australia. Without doing that, I think you will find that nobody will want to take much interest. |
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07-03-2010, 04:17 PM | #70 | ||
FF.Com.Au Hardcore
Join Date: Jun 2009
Posts: 612
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+1
Digger has it all there... Get it cranking!!! |
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08-03-2010, 01:53 AM | #71 | ||
FF.Com.Au Hardcore
Join Date: Apr 2006
Posts: 976
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Yep please get the courage up to go through with that ^, I've been thinking about this alot and the only fair thing I can see is for the car to be replaced. At least don't pick your car up just yet even if it's been finished
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08-03-2010, 06:43 AM | #72 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Canberra Region
Posts: 8,982
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I guarantee you that the pre-sale/delivery check list includes checking of the belts, no one ever does however. But the fact it should of been picked up is the issue
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2016 FGX XR8 Sprint, 6speed manual, Kinetic Blue #170 2004 BA wagon RTV project. 1998 EL XR8, Auto, Hot Chilli Red 1993 ED XR6, 5speed, Polynesian Green. 1 of 329. Retired 1968 XT Falcon 500 wagon, 3 on the tree, 3.6L. Patina project. |
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08-03-2010, 02:45 PM | #73 | |||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,436
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Quote:
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08-03-2010, 06:11 PM | #74 | ||
Regular Member
Join Date: Feb 2010
Posts: 186
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Stupid public holiday in Melb!!
have to wait till tomorrow with an update on the cover, which is all they are waiting on now... If they cant get it by the end of the week.. they have 5 days to get me a new bloody car! my patience is gone... |
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08-03-2010, 07:43 PM | #75 | ||
Audiophile
Join Date: Feb 2010
Posts: 359
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Good for you Tenille. And they should throw in a few extras
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WS Fiesta in Moondust Silver ~ G2 17's (205/40/17), 1700W Sony stereo, SOLD ZOOM ZOOM: 2009 Mazda 3 MPS (2nd gen) 256bhp through the front wheels... hello torque steer!!! |
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09-03-2010, 12:00 PM | #76 | ||
The Thread Killa
Join Date: May 2006
Location: Melbourne
Posts: 1,064
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It's absolutely disgraceful how your dealer has treated you. They should have immediately gone into damage control mode and issued you a brand new car instead of stringing you along.
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"It is the mark of an educated mind to be able to entertain a thought without accepting it." - Aristotle |
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09-03-2010, 01:06 PM | #77 | ||
Non-Regular Member
Join Date: Oct 2006
Posts: 1,040
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Shroomies49: Ford are under NO obligation to give you a new car. The options are they fix all problems with it OR if you push really hard you can have the deal void and you get your money back.
Realistically you should just demand a free hire car for the inconvenience.
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09-03-2010, 02:05 PM | #78 | ||
Regular Member
Join Date: May 2009
Posts: 292
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Forgive me for saying so, but what Ford is obliged to do is really beside the point.
The question Ford faces is what it has to do to shut the complainant up. That's the key. If the CEO starts to get phone calls from pollies, or TV stations, then, "Houston, we have a problem". And if it takes a new car to get the heat off, it is a small price to pay in the scheme of things. Of course, amusing el cheapo options, like a free hire car, will be offered first. Some poor punters might gratefully accept them, and the guys in complaints will wipe their brows with relief. I must say that if I got an out-of-box failure for a $25k server, I know that alarm bells would go off at the manufacturer, and I would get a new one the next day. But I don't know how the car industry deals with such potentially brand-bruising incidents. |
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09-03-2010, 04:15 PM | #79 | ||
FF.Com.Au Hardcore
Join Date: Sep 2006
Posts: 749
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In 1998 I purchased a new XR8 ute from a dealer in western new south wales. I waited 2 weeks for delivery and happened to see it on the truck getting delivered. I was so excited to see it and stopped to have a good look at it. To my horror it had a small dent on the rear tailgate. They explained that this often happens in transit. So another week later I took delivery. Anyway took car to a mates panel shop to drool over, stare at engine etc etc and then he says ' the front of this ute has been resprayed. Then we had a really good look. The whole front had been resprayed with signs of repairs. The door trim had been removed indicating a repair had been done to the drivers door. Took it straight back to dealer. Fair trading said I could refuse delivery. It had 160kms on the clock - explained as Tickford doing extended testing. Paint engineers from For HQ flew up and they stated the vehicle was repaired to an acceptable standard so bugger off! I stated I was going to the media, 2 hours later they phoned. Apparently the ute was sourced from a dealer in Musselbrook who crashed it during a test drive, patched it up and palmed it off to another dealer. Anyway, I got a new ute but it shows that they can be a bunch of lyings bastards and not to be trusted.
I would keep at them until you get a new car. Best of luck. |
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09-03-2010, 06:42 PM | #80 | ||
Regular Member
Join Date: Feb 2010
Posts: 186
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There is no eta on the timing cover sooo...I demanded a new car today...
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09-03-2010, 07:55 PM | #81 | ||
FF.Com.Au Hardcore
Join Date: Jun 2009
Posts: 612
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bout time... you need to complain to ford directly too shroomies
just like digger said |
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09-03-2010, 08:03 PM | #82 | ||
Regular Member
Join Date: Feb 2010
Posts: 186
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Done that too..
And i've unleashed the father aswell.... =) |
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09-03-2010, 09:36 PM | #83 | ||
FF.Com.Au Hardcore
Join Date: Jun 2009
Posts: 612
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so what did they say to you?
next call to ford oz should have the word ombudsman in it too, as well as tv show |
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10-03-2010, 04:22 PM | #84 | ||
Regular Member
Join Date: Sep 2009
Posts: 67
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Give Ray Hadley (2GB Sydney) a call and he will get right on it for you.
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10-03-2010, 07:34 PM | #85 | ||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,436
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Today Tonight and A Current Afair will be quite interested in your story, especially at another chance to stomp on Ford's already crappy reputation.
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10-03-2010, 09:33 PM | #86 | ||
Regular Member
Join Date: Feb 2010
Posts: 186
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Went to metro ford today.. apprently the part will be in melb tomorrow.. should have the car back next week
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10-03-2010, 10:15 PM | #87 | ||
FF.Com.Au Hardcore
Join Date: Jun 2009
Posts: 612
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this all sounds the same as last weeks lame excuse shroomie...
you need to be a bit more grumpier i think... |
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11-03-2010, 05:16 PM | #88 | ||
Regular Member
Join Date: May 2009
Posts: 292
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Others here will be better qualified to judge the worth of this idea. But it occurred to me that it could be useful to get the RACQ to do an inspection before you take delivery of the repaired vehicle - maybe even have a look at the engine while it's in bits.
It would be interesting to know what they think of the problem, and how its repair will affect the market value of the car. |
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18-03-2010, 09:45 PM | #89 | ||
Regular Member
Join Date: Feb 2010
Posts: 186
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Update:
Pick up the car tomorrow. They started it today and took it for a lil spin =) |
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19-03-2010, 11:22 AM | #90 | |||
Starter Motor
Join Date: Mar 2010
Posts: 1
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Quote:
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