Latest news on XCal1 - Page 3

EGOXRT · 03-02-2009, 02:00 PM

Quote:

Originally Posted by nugget378

Your picking the bones out of it for no reason, the box is the tune, they are sold with a tune already in them.

Your x1 can also be custom tuned from now and into the furure, if you have more specific questions its best to get in touch with your tuner, or sct/herrod directly..

The box is not the tunes, mine is bare bones.
The box is the interface for uploading files to the ecu, hope that clarifies it for you.

mrbaxr6t · 03-02-2009, 02:01 PM

Quote:

Originally Posted by 03XR6T

I wouldn't recommend SCT to anyone after this. I have a group buy about to go ahead on XCAL3's atm as i was able to secure a few at a reasonable price. This was only started to accomodate the people that were going to be stuck with no box seeing as SCT decided to stop them being used. After they are gone i will have no more dealings with SCT products

So what happens when Herrods 'supposedly' do the wrong thing by SCT & XCAL2/3's are threatened in the same way as XCAL1's are being at the moment? Will you lie down & cop it so easy then too??

Of course I won't take it, and in case you missed the other threads I was highly vocal on the issue of how effed I think it is. If you assume that SCT dreamed up a way to cut out the distributor (and hence shafting themselves at the same time) I highly doubt this, most companies like to increase market share, and increase sales, not shaft themselves.

james22 · 03-02-2009, 02:03 PM

Good news. SCT has made me a happy man again lol. After all that happened though I have to admit that future transactions with SCT will be very carefully thought out and met with some interepidation before proceeding. I'm sure others out there feel "Uncomfortable" with the circumstances as well. Even though it's now business as usual with xcal 1 boxes, I will still be putting thought into 'alternative' tuning solutions for the future.

LOCO XP · 03-02-2009, 02:05 PM

Quote:

Originally Posted by 4Vman

Well said.. its like the complaints about Ford products and marketing, but nobody wants to praise a "win".. but when things "appear" bad people line up 10 deep to throw the boots in.
Well done to all involved with sorting out a solution, its amazing what happens when calmness prevails and people sit back and think things through logically, it also serves to remind people no to be too hasty to throw rocks.

It's an unfortunate but familiar phenomena regarding consumers. Working in a service-based retail job, it is said that for every negative experience, a customer will tell several people, who in turn tell a few more hence a significant magnification of negative feedback from ONE bad experience). However for every positive experience, a consumer is lucky to tell one person about this, so it's nothing unusual for the praise and positive comments to flow in very slowly if at all. So to all us consumers out there, pay some credit where its due, tell people when they give good service, offer a small tip where appropriate etc. It's little surprise that so many businesses out there have such dreary unpleasant staff, considering all that they hear is negative criticism, but rarely if ever are shown any praise for their efforts

03XR6T · 03-02-2009, 02:15 PM

Quote:

Originally Posted by mrbaxr6t

Of course I won't take it, and in case you missed the other threads I was highly vocal on the issue of how effed I think it is. If you assume that SCT dreamed up a way to cut out the distributor (and hence shafting themselves at the same time) I highly doubt this, most companies like to increase market share, and increase sales, not shaft themselves.

I did miss the other threads as i'm not a very active member on here...

I never said they did what they did to cut out the ditributor. I said what happens if a similar situation happens with Herrods as did with the old distributor?

All this talk of cracking boxes & taking profit from SCT is rubbish... CAPA had all available XCAL1's a long time ago so SCT realised they couldn't get much more $$$ out of the AUS market with these excess boxes floating around. Put a stop to the current stock that CAPA has & all new buyers have to purchase XCAL3's :togo:
If there was any proof that these boxes were cracked then why was this course of action taken rather than legal action against said company??

People need to take this bandaid fix with a grain of salt imo & if SCT are serious about fixing what they've started they'll leave all XCAL1's they have received cash for on the market to be traded. Free Trade anyone???

straughsberry · 03-02-2009, 02:18 PM

Quote:

Originally Posted by CAT600

Charlie, though most will not agree, your actions were fully warranted in my eyes, and have every right to protect your product and eliminate people that would cause SCT (and ultimately US, the consumer) immoral and/or unlawful harm.

I had full faith in a successful outcome, and to be honest, you have exceeded my expectations with the full and continued support of Xcal1, beyond that which you even offer your home country. WELL DONE

Rob Herrod, your calmness in the "brokerage" of this outcome deserves commendation and you have gained my respect.

To the (and I use the term loosley) "sooks" out there, don't for a minute think that rubbish talk of legal action and boycotting of products had any bearing on this, it was always going to be a winner, and just needed some level-headed diplomats involved. You have got more than you could have, and if this still does not make you happy, you need a life rethink......

Hell, even members of the Cleveland Mafia think clearer that most.....

:

Daniel

You sir make me laugh.

nugget378 · 03-02-2009, 02:21 PM

There have been enough warnings, bannings will continue if people want to continue with rants and dribble..

mrbaxr6t · 03-02-2009, 02:22 PM

Quote:

Originally Posted by 03XR6T

I did miss the other threads as i'm not a very active member on here...

I never said they did what they did to cut out the ditributor. I said what happens if a similar situation happens with Herrods as did with the old distributor?

All this talk of cracking boxes & taking profit from SCT is rubbish... CAPA had all available XCAL1's a long time ago so SCT realised they couldn't get much more $$$ out of the AUS market with these excess boxes floating around. Put a stop to the current stock that CAPA has & all new buyers have to purchase XCAL3's :togo:
If there was any proof that these boxes were cracked then why was this course of action taken rather than legal action against said company??

People need to take this bandaid fix with a grain of salt imo & if SCT are serious about fixing what they've started they'll leave all XCAL1's they have received cash for on the market to be traded. Free Trade anyone???

Yes this is true but if you see it from their side, the boxes are supposed to have a 5 vehicle life, by cracking/resetting the boxes the life of the boxes is limited only by hardware failure, if they really had the 5 car life eventually they will expire and the owner will need to seek replacement, hence creating a revenue stream. By resetting the boxes there is no revenue stream. Which will spell the death of SCT.

Herrod Motorsport · 03-02-2009, 02:25 PM

Questions Answered!

Q. Does this mean if we don’t already have a tune on our XCal1, we have to buy the X3? Or just if anyone wants a tune and doesn’t have an X1 or X2, they now have to get the X3?

Q. Is the ability of the XCal1 to be unlocked and moved to another car being retained? Or is the unit now locked to its current car until the day it expires?

As outlined in the previous post, if you CURRENTLY own and use an XCal1 unit then you are fine and have nothing to be concerned about. Nothing has changed for you at all, you have lost nothing... As long as your unit has already been tuned to your car, you are fine. We are supporting currently tuned XCal1 units.

In saying that, anyone who wishes to get there car tuned from here on, as mentioned earlier, will have to purchase the X3 (if the tuner doesn’t have any stock of the other units) from their chosen tuner to do so.

The ability to unlock the XCal1 is being retained so long as the unit has been put back to FACTORY STANDARD (Meaning the car it was in, has been put back to standard).

If it hasn’t been put back to factory standard, then it’s all over! It is ILLIGAL to unlock a unit that hasn’t been as it is not the intended use of the product. In this case, the unit will remain, as it always should have, locked to the car that it is currently until it expires. This means that no boxes will be able to be reset! You can't put a tune in one car, have it unlocked and tune another! Doing so is ILLIGAL!

All you have to know now is that you as the customer are fine, you’re in no worse position than you were earlier and nothing will change for you... It will be as if nothing has happened at all!

If you have any further, more specific questions or queries, please email support@sctflashtuning.com without hesitation. We are here to help!

Thanks

The team @ Herrod Motorsport & SCT

nugget378 · 03-02-2009, 02:29 PM

Thanks for clearing that up,
will Herrod's be doing the unlocking on the xcal1 boxes?

chippa · 03-02-2009, 02:29 PM

I have read all the posts on this subject......now i remember why i dont post much anymore....too many a r s e clowns....hahahahahaha....shame shame shame grow up ppl

EGOXRT · 03-02-2009, 02:31 PM

Quote:
As outlined in the previous post, if you CURRENTLY own and use an XCal1 unit then you are fine and have nothing to be concerned about. Nothing has changed for you at all, you have lost nothing... As long as your unit has already been tuned to your car, you are fine. We are supporting currently tuned XCal1 units.

Again, i own an X1, which i purchased blank 2 years ago from a registered dealer but have not used it, has no tunes on it, what happens in this case?

james22 · 03-02-2009, 02:48 PM

I don;t want to sound stupid lol. but this bit here confuses me?

As long as your unit has already been tuned to your car, you are fine. We are supporting currently tuned XCal1 units.

Does this mean that because my box is blank at the moment it can't be tuned now?

edit: woops - didn't see that he ^^^^ asked the same question :togo:

**Polyal** · 03-02-2009, 02:50 PM

Quote:

Originally Posted by EGOXRT

Quote:
As outlined in the previous post, if you CURRENTLY own and use an XCal1 unit then you are fine and have nothing to be concerned about. Nothing has changed for you at all, you have lost nothing... As long as your unit has already been tuned to your car, you are fine. We are supporting currently tuned XCal1 units.

Again, i own an X1, which i purchased blank 2 years ago from a registered dealer but have not used it, has no tunes on it, what happens in this case?

Surely thats just a case of bad luck. Products get updated regularly, the worse offender is IT or software. Surely you could not expect service for ever.

If you have had the box for two years unused (why?), then how old is it now?

nugget378 · 03-02-2009, 02:53 PM

I would say that if you have an unused box you will be fine, being that you can also unlock a previously used one, lets keep the speculation to a minumum untill it is clarified, i would think a quick phone cal to Herrod's or you tuner would have this question answered quickly and easily..

FordACE · 03-02-2009, 03:05 PM

Thanks for the clarification on this matter. Definetly good news all round.

Laminge · 03-02-2009, 03:07 PM

Quote:

Originally Posted by EGOXRT

Mate, why would you want to censor comsumer sentiment, is this not a public forum where things like this are up for discussion?

Ban me if you like, it will just make my point even clearer.

Where are not censoring consumer sentiment, as you put it whatever that means? but idiotic ramblings that lead to no valid questions and that just annoy me

This is a private forum, dont like the rules, then go have a whinge elsewhere!

The 6 month banning still stands, run back and play with the kiddies!

Feathers · 03-02-2009, 03:10 PM

Thank you to everyone involved in sorting out the situation, it is much appreciated.

EGOXRT · 03-02-2009, 03:11 PM

Quote:

Originally Posted by Polyal

Surely thats just a case of bad luck. Products get updated regularly, the worse offender is IT or software. Surely you could not expect service for ever.

If you have had the box for two years unused (why?), then how old is it now?

No, it is not just a case of bad luck but very methodical. Products get updated quicker than i can change my jocks, but how many of the superseded items are rendered useless. Does your computer still work, i bet that has been superseded more times than you could imagine.

As to why i haven't used it in two years, that should not matter, it did not come with an expiry date attached.
Now i hope that people can see, all was not as clear as it seemed and cases like mine have proved that this is more than skin deep.

EGOXRT · 03-02-2009, 03:12 PM

I will wait for Herrod to reply here, as there are a few people in the same boat wanting to know where they stand.

Herrod Motorsport · 03-02-2009, 03:36 PM

If you can show an invoice or receipt for the unit then there is no problem... I recommend YOU contact your registered tuner/dealer to make sure they contact us with their details and to clarify any grey areas you may have.

Cheers
Chris Herrod

EGOXRT · 03-02-2009, 03:39 PM

I have the tax invoice, no issues there. I can not give you my tuners details as i haven't used one thus far. Do you mean, give you the dealer whom i purchased it from details?

geckoGT · 03-02-2009, 03:44 PM

Quote:

Originally Posted by EGOXRT

I have the tax invoice, no issues there. I can not give you my tuners details as i haven't used one thus far. Do you mean, give you the dealer whom i purchased it from details?

Yes that is what he means.

You have to understand from a distributor point of view, a box unused for two years with no tunes on it at all could be one that has been tampered with. Not saying it is but considering the history of these units, I would want to confirm too. That may be why they are hesitant to give you full confirmation of the status of your unit on this forum.

Herrods themselves have said to call them, something that was suggested 2 pages ago.

EGOXRT · 03-02-2009, 03:49 PM

I will call them, thanks. So everyone with a tax invoice for an unsed box
has nothing to fear, cheers.

Herrod Motorsport · 03-02-2009, 04:02 PM

Quote:

Originally Posted by nugget378

Thanks for clearing that up,
will Herrod's be doing the unlocking on the xcal1 boxes?

If youare talking about unlocking a box that has been flashed to STD yes all tuners can but if the box is locked with a tune in it we cant and never will .

hame · 03-02-2009, 04:24 PM

Quote:

Originally Posted by Laminge

This is a private forum,

It is ???

b2tf · 03-02-2009, 04:39 PM

Quote:

Originally Posted by Herrod Motorsport

If youare talking about unlocking a box that has been flashed to STD yes all tuners can but if the box is locked with a tune in it we cant and never will .

Bugger, I sold my old ute and couldnt flash it back to stock because of the engine work carried out. Does this mean my flash tuner is basically useless for good now?

GT849 · 03-02-2009, 05:02 PM

Great out come and all positive and may I say thanks, which brings me to the posts thismorning shooting down everyone for having their say. Interesting to note that all them cheap shots took place within the hour of the original post when most of us do have another life other than living in front of the computer screen.
I can add that some of us realise that things change and are upgraded rendering some things out dated and I for one now how you need to move with this. But to have a product shut down cold with out warning or explination satifactory to the customer is nothing short of bad practice and unfair.
I for one do not apoligise for anything I have said and maintain status quo to that effect. Should a solution be arrived at, which it has then ok. I have just logged on and ....Ive said it.

Herrod Motorsport · 03-02-2009, 05:14 PM

Quote:

Originally Posted by b2tf

Bugger, I sold my old ute and couldnt flash it back to stock because of the engine work carried out. Does this mean my flash tuner is basically useless for good now?

Unfortunately this is the case..

escapin · 03-02-2009, 05:39 PM

i myself do not have a SCT tuner yet i say yet as i am saving and waiting for warranty to expire very soon, and these threads to me show that they do have a decent customer relations arrangement with herrod. which to me with all the reading i do on here seems to be a good thing.
i will definately be lookign at their lastest options available when i choose to buy a tuning device,
mind u for all u out there that were having a shot at them and looking at some of the other options out there have a think about why u went with SCT in the first place? Why would u change from a great product with great flexibilty, The other products out there are good but are they great?

I think this was a good out come and although it may not have needed to become public it did and was solved, to me it makes me think that they are decent blokes