Dealer undercharged

[pottery beige]

Morals..??.. the **** i've had to deal with at two separate Stealerships had none whatsoever.. its all about leverage and once they've got YOUR money they can be very difficult to come around on a LOT of issues you may have......

[auxr]

Originally Posted by fmc351

There is a difference between morals in the real world and what is being discussed. It is not immoral to pay up, nor is it immoral to play by the same rules as the other parties to a contract. Its business, and that is the way not only businesses play it, but also the laws that govern business. Lets not pretend motor dealers in general, let alone Ford Dealers play a fair game. I mean, some, have been caught winding back the clock and far worse. They are on par with banks as far as 'fair' and 'moral' goes.

Fail to read the fine print of a very long contract, while having no proof the salesman told you something contrary to the terms of the contract, and see where you stand legally.

Its nothing personal, its just business. That wasnt invented by average Joe, it was invented to take advantage of him.

Don't take it personally - but I tend not to agree with your rationale.
If a mistake has been made - rectify, and move on.

The op's post was asking members on a public forum what they would suggest or do in the op's situation.

I tend to stand with my response.

[gcg2503]

Thread has left me speechless.

With you 100% ltd.

[BA GT-HO]

Morals!? Karma!?

The amount of crap I have had to deal with from Ford Dealers makes me feel like doing them no favours! I would tell them to rack off.

As if they would have contacted you if they overcharged you?! How many people do they rip off daily with their overpriced services, parts and low ball trade in figures?

Chalk this one up as a win for the little guy.

[pottery beige]

Originally Posted by BA GT-HO

Morals!? Karma!?

The amount of crap I have had to deal with from Ford Dealers makes me feel like doing them no favours! I would tell them to rack off.

As if they would have contacted you if they overcharged you?! How many people do they rip off daily with their overpriced services, parts and low ball trade in figures?

Chalk this one up as a win for the little guy.

Amen brother.... all the do gooders saying its wrong have obviously never been on the recieving end of a Stealership do over.... buying the car of your dreams with a few issues then being ****** over that much so you just go away.. sleepless nights man........

[Smoke Pursuit]

Originally Posted by ltd

Wow, I can't believe some of the dross I'm reading.
Some of you actually advocate trying to rip off the dealer?

I suppose none of you sanctioning such actions have ever made a mistake, have never missed a sum or never made such an error that your job could be on the line have you? As presented, the facts are the dealer made quite a big mistake. The person who made this mistake is probably quite concerned for their job security, has come across fordforums.com.au where supposed Ford supporters call them “Fraud Stealers” and compounded matters by cooking up some scenario to get the OP back in to rectify it. That’s their mistake, but then again they’ve probably made this mistake before and had some low troglodyte “stick it to them”; you know the type of person who gets too much change at the shop from a little old lady and keeps it. These people are exactly what’s wrong with society these days; a total lack of empathy.
Have a look at a couple of recent issues in the pub, one guys car damaged, another reversed into – all because of a lack of empathy. It’s prevalent in society and it’s just getting worse, like a cancer.

I’m not too big to admit I’ve made plenty of mistakes and thankfully people have been graceful about it, not punitive. If you want to live in a punitive, pugilist society then go ahead, act like a barbarian now. Teach your children the morals that only apply to others and not yourself; that cheating is OK as long as you benefit at the behest of others. Then come here to fordforums.com.au to whinge and moan about how wrong society is. Don’t blame GenY, they’re just following on from the examples that WE set.

To the OP, in all contracts there is a cooling off period and both parties are able to rescind the contract for whatever reason before an arbitrator. If an honest mistake has been made on the written agreement which contradicts the initial verbal agreement, then the dealer has the right to present his claim before an arbiter for the purpose of remedy. This sounds like a good avenue for negotiation but in my experience, after all the expense of representation (you’d want some representation) as well as all the inconvenience, you’ll end up out of pocket and will have made several enemies within the dealership and beyond. Pay the difference, be nice about it and be proud of the fact that you have done your bit to be honest and fair – by all accounts it seems to be a dying commodity.

We all make mistakes at times and at the end of the day most of us wear the cost of those mistakes if we are good business people and want to look after our customers and retain them in the future. If it was me who made the mistake I would have contacted the customer, alluded them to the issue then said lets meet halfway and Ill give you your first service free.. Has the dealer done this? no they have lied to the customer to try and fix the issue without the customer realising by using some stupid ploy which is probably illegal neways!!

As I said if the dealer or individual had been honest with him in the issue it self then I would suggest he go and make some sort of arrangement with them.Its not about ripping them off its about them being honest in the first place instead of playing the silly little games they are good at. I really cannot believe what im reading... Dealers walk all over people all the time and use silly tactics to rip them off yet we have to treat them like saints because its all good and proper..

Neways im off to church now, lord bless.

[auxr]

Originally Posted by XlR8TED

I will end up doing the right thing, but I think I might make them sweat it a bit.

What would you guys do?

Can't believe this thread has turned into a dealership slang fest. Good lord - shaft or get shafted syndrome at it's worst.

[Scott]

Originally Posted by DASH GT

We all make mistakes at times ....

.....they have lied to the customer to try and fix the issue without the customer realising by using some stupid ploy which is probably illegal neways!!

As I said if the dealer or individual had been honest with him in the issue it self then I would suggest he go and make some sort of arrangement with them.

Its not about ripping them off its about them being honest in the first place instead of playing the silly little games they are good at. I really cannot believe what im reading...

Dealers walk all over people all the time and use silly tactics to rip them off yet we have to treat them like saints because its all good in proper..

I broke your post up but only to highlight the truth in it. A dealer once refused me warranty because "it's so late in the warranty that it must not be our fault" FFS.

Fraud Stealers (quite an apt term and the gravity of it being said by Ford Enthusiasts is not lost on me) have made their beds with respect to how we perceive them.

We walk in bright eyed and bushy tailed drooling over the objects of our desire, pour out $30/50/80k to get one and inch by inch get the very roughest of the pineapple they can find until we think of them as nothing more than lying, thieving scum that will try absolutely anything on to rip us blind and further their own interests.

I have zero compassion for the Ford Dealers that have been unreasonable to me, I truly hope they go broke and someone better fills their position in the market.

Anyone who knows my past will know I take an informed position.

At the end of the day, if the dealer called the OP and said "hey, we've buggered up - can you please come in and work it through this with us" it probably wouldn't have even have made it to the forum.

But they lied, deceived and tried to trick the OP. F 'em.

[Cabbage]

Its each parties responsiblity to read and understand a contract before they sign it. They have obviously been careless when preparing the contract. You have to do what you believe is right but I think all the times the "average joe" has been caught out by the fine print in a contract to their disadvantage. If they do the right thing by you and are honest then maybe come to a compromise. If not the law is on your side.

Perhaps you should offer to pay them back the difference after you see what their customer service like during the life of the warranty on your XR5. If they treat you well pay them, if they try to stiff you keep it.

Clinton

[fmc351]

Originally Posted by auxr

Don't take it personally - but I tend not to agree with your rationale.
If a mistake has been made - rectify, and move on.

The op's post was asking members on a public forum what they would suggest or do in the op's situation.

I tend to stand with my response.

What? Dont take it personally ... nah Im ony joking.

I get what youre saying. Normal business deals I would agree completely.

But like has been said. Paying 80k, and then a year later trading on another 80k car, but only getting 50 for yours, and having paid insanely to maintain it well enough to get 50? And they put it out for 65. Not to re-mention the 'sorry, its all your fault' attitude to warranty claims. Or the industry's history of winding back speedos, tarting up tired old trades etc etc.

The only difference when they shaft, is there is no lube at all, and as mentioned above, they like to grab the roughest pineapple, and use the roughest end.

To me, its like hearing some car thief, just came out and found his car park space unexpectedly empty. You just want to be there to see the look on his face.

[pottery beige]

Originally Posted by auxr

Can't believe this thread has turned into a dealership slang fest. Good lord - shaft or get shafted syndrome at it's worst.

dropped $70k+ on a new car recently..??.. then been thoroughly screwed over afterwards..??.......

[ltd]

So what, because some of you have had a bad experience thats justification to punish others? No offence, but that's really poor form. Ford dealerships are businesses. They need customers to survive. If you've had a bad experience don't go back to them - it's your choice. If they've blatantly ripped you off, go to the ford CRC and tell them, if no joy then try fair trading. The point is, everyone has options. You're not committed to go back to the one dealer, shop around.

Irregardless of dealership woes, where does it end? If we all started acting out trying to get revenge, in no time at all our civilisation would be anarchy. I know this may be trivial to some of you but if we take a stand for fairness now, then we can only hope to end the ever increasing number of rorts and rip offs that plague our society. Taking advantage of others is morally and ethically wrong, and I for one don't wish to live amongst those whose only joy is to rip people off. If you think Ford is one of the biggest crooks of our time, then show them your disapproval by selling your car/s and buying something else.

[RedHotGT]

Originally Posted by ltd

So what, because some of you have had a bad experience thats justification to punish others? No offence, but that's really poor form. Ford dealerships are businesses. They need customers to survive. If you've had a bad experience don't go back to them - it's your choice. If they've blatantly ripped you off, go to the ford CRC and tell them, if no joy then try fair trading. The point is, everyone has options. You're not committed to go back to the one dealer, shop around.

Irregardless of dealership woes, where does it end? If we all started acting out trying to get revenge, in no time at all our civilisation would be anarchy. I know this may be trivial to some of you but if we take a stand for fairness now, then we can only hope to end the ever increasing number of rorts and rip offs that plague our society. Taking advantage of others is morally and ethically wrong, and I for one don't wish to live amongst those whose only joy is to rip people off. If you think Ford is one of the biggest crooks of our time, then show them your disapproval by selling your car/s and buying something else.

Civilisation has been spiraling towards anarchy for some time now... I could list off plenty of events in the past 12 months alone which show that we live in a selfish society where the majority are only looking out for one person... and that's themselves...

I choose to step out of sync with the majority and can only hope that I set a good enough example that my kids live their lives the same way...

As society goes down the toilet... I can only hope that i'm one of the few that manage to stay put on the seat/lid... and continue doing things the way that I believe are moral, ethical, and unselfish...

But hey - thats just me... the beauty of community is that it is made up of all sorts... the good, the bad, and the ugly...

Which are you?

[auxr]

Neways - just got back from church and have been blessed accordingly.

Dropped 70k on a new car -nope, I invest in other areas, but each to their own in this regard.

Maybe the OP should have worded the thread - I got screwed by a dealership, do I screw them back and by how much.

[Scott]

Originally Posted by ltd

Irregardless...

If you think Ford is one of the biggest crooks of our time, then show them your disapproval by selling your car/s and buying something else.

You had me at "irregardless"

Ford is not at question here - an allegedly lying Dealer is. "Do unto others" seems like it could very well fit this dealer if the allegations are true.

[ltd]

Originally Posted by auxr

Neways - just got back from church and have been blessed accordingly.

Umm, if you're referencing my signature then you may need remedial comprehension classes; irony is not related to doing the laundry.

Originally Posted by auxr

Maybe the OP should have worded the thread - I got screwed by a dealership, do I screw them back and by how much.

You've missed the point entirely.
Just because everyone else does something which is wrong doesn't make it right. Those of sound conscience know what I'm talking about.

[Smoke Pursuit]

Originally Posted by ltd

Umm, if you're referencing my signature then you may need remedial comprehension classes; irony is not related to doing the laundry.




You've missed the point entirely.
Just because everyone else does something which is wrong doesn't make it right. Those of sound conscience know what I'm talking about.

Your forgetting the fact that the dealer is LIEING to the individual here. They havent come clean..You haven't said anything about this?? So its okay for the dealer to lie to them??

[cjf]

If the contract has been signed sealed and delivered by both parties, then it is a binding contract and must be honoured, no ifs buts or maybes.

[MAD]

Originally Posted by GTP006

Ford is not at question here - an allegedly lying Dealer is. "Do unto others" seems like it could very well fit this dealer if the allegations are true.

Yeah, why is it that we always have to be the "do unto others" and not the "them do to you"
j/k of course.

[ltd]

Originally Posted by DASH GT

Your forgetting the fact that the dealer is LIEING to the individual here. They havent come clean..You haven't said anything about this?? So its okay for the dealer to lie to them??

I said something about the employee who made the mistake in my first post.

I'm not sure it'd be the dealer or the actual company trying to cover their behind. From the dealership I know of, the Dealer Principal would be the one saying; "find a way to fix this or else it's your job". The one embellishing and lying is most likely an individual employee concerned about their own job security, it'd be reasonable to assume their excuse wouldn't be sanctioned by the company.

For a company to lie they expose themselves to fraudulent misrepresentation leaving themselves in a very actionable position.

[ltd]

Originally Posted by cjf

If the contract has been signed sealed and delivered by both parties, then it is a binding contract and must be honoured, no ifs buts or maybes.

All contracts have a statutory cooling off period. If you buy a brand new car, take it home and on the way it bursts into flames and is destroyed, do you think you have rights? You bet your *** you do. You're entitled to a full refund pending investigation (the cause etc).

[|||]

giving money back to a ford dealer would be like handing back the money to the bank in monopoly after you get a "bank error in your favour'" card.

[fmc351]

Its not about promoting ripping 'people' off. Its about evening a score with a particular aspect of society. Car dealers have well and truly earned themselves through the eons the title of thieves and rogues. And this one, has lied to manipulate the OP. Youre not saying 'do the right thing', youre saying they are the authority, we need to comply.

You realise were all just ranting on a forum, most will never get the chance to even the score. We just have to lube up ourselves before hand.

[auxr]

Originally Posted by ltd

Umm, if you're referencing my signature then you may need remedial comprehension classes; irony is not related to doing the laundry.

Not referencing your signature - short for any way - remedial classes not called for, further more ironing is related to the laundry.


You've missed the point entirely.
Just because everyone else does something which is wrong doesn't make it right. Those of sound conscience know what I'm talking about.

Unfortunately, you may have missed the point - re-read my responses, not condoning any form of action.

Time to move on me -thinks.

[fmc351]

Originally Posted by ltd

I said something about the employee who made the mistake in my first post.

I'm not sure it'd be the dealer or the actual company trying to cover their behind. From the dealership I know of, the Dealer Principal would be the one saying; "find a way to fix this or else it's your job". The one embellishing and lying is most likely an individual employee concerned about their own job security, it'd be reasonable to assume their excuse wouldn't be sanctioned by the company.

For a company to lie they expose themselves to fraudulent misrepresentation leaving themselves in a very actionable position.

So wait, this principal you mentioned, the nice fella who deserves fair treatment, will axe a perfectly good employee who made a mathematical boo boo, albeit a couple of g's?

Oh yeah, he sounds like a top fella.

[MAD]

I dont 'revenge for the rest of society' is the ideal standpoint.
The thing with morals is a lot of the time they need to go un-noticed.
You get to sleep well at night, but the other party gets to think they got away with whatever they did.

This is an opportunity to bring it to light that the OP knows they have lied in an attempt to fix a problem. But by also wanting to do the correct thing and re-sign the new contract, he is willing to uphold his morals. One would think the dealership would be accepting of this and offer some sort of 'reward'.

[ltd]

Originally Posted by fmc351

Youre not saying 'do the right thing', youre saying they are the authority, we need to comply.

You realise were all just ranting on a forum, most will never get the chance to even the score.

Absolutely not.
I don't care the size of the organisation, as an individual you have as many rights as they do. And if you've read any of my posts in the past, you'll know just how anti compliance I am. What I'm saying is to do the ethical, moral and fair thing to do. Two wrongs never make a right; if they've lied don't pay them because of it; pay them in spite of it. The OP freely admits that he didn't pay enough. Nothing else really matters nor mitigates that fact.

[fmc351]

Originally Posted by MAD

One would think the dealership would be accepting of this and offer some sort of 'reward'.

Bwahahahahahhahahahahahahahhahahaha SNORT hahahahahhahahahaha

[ltd]

Originally Posted by fmc351

So wait, this principal you mentioned, the nice fella who deserves fair treatment, will axe a perfectly good employee who made a mathematical boo boo, albeit a couple of g's?

Oh yeah, he sounds like a top fella.

Got pedantic?

[fmc351]

Originally Posted by ltd

Got pedantic?

Yeah, followed your lead.