Ford targets Customer Service

[csv8]

reminds me of the ad on tv where the guy pulls his dash board apart and its nuts in the ash tray, was the problem!!!

[Smoke Pursuit]

Originally Posted by csv8

reminds me of the ad on tv where the guy pulls his dash board apart and its nuts in the ash tray, was the problem!!!

The wifes earings you mean.

[csv8]

DASH GT oops !! my ole timers strikes again !!!

[Fiesta_Man69]

Originally Posted by Fez WQ

No amount of customer service will fix issues people have in there head. Some people just cannot understand that perfection is only a dream.
NO car company has the perfect car, lets face it, that's why we have warranty.
And warranty is a selling point not something any company wants you to claim against!!

Yep, rust, ball joints, pinging, zetec alloys failing on mass (see Fez section) poor build quality etc are all in people's heads. How dare anyone question Ford!

Please.

[csv8]

Originally Posted by Fiesta_Man69

Yep, rust, ball joints, pinging, zetec alloys failing on mass (see Fez section) poor build quality etc are all in people's heads. How dare anyone question Ford!

Please.

Touch wood, my WQ Zetec has done 60k, no problems, todate..now I have jinxed myself!!!!

[superfly]

Originally Posted by pottery beige

Here's an idea.. instead of ****ing and moaning about rattles in a ten year old car on the internerdz.. have a crack at fixing them..... silly me that would actually require some effort...

Yeah my 10 year old Subaru WRX has lots of dash noises. Nothing some cleverly placed foam couldn't fix.

But my XR50 is nice and quiet

[superfly]

Originally Posted by Fiesta_Man69

Yep, rust, ball joints, pinging, zetec alloys failing on mass (see Fez section) poor build quality etc are all in people's heads. How dare anyone question Ford!

Please.

You are so full of negativity. Why did you buy a Ford when it's plain to see you don't like them.

Go buy a Honda or Subaru or whatever so that when something goes wrong, you can moan on those forums.

[Fiesta_Man69]

Originally Posted by superfly

You are so full of negativity. Why did you buy a Ford when it's plain to see you don't like them.

Go buy a Honda or Subaru or whatever so that when something goes wrong, you can moan on those forums.

So you're happy to support someone who believes that anyone who finds a major fault in their brand new car is making things up in their head?

More power to you then. It seems delusions have no bounds on the Internet..

[Smoke Pursuit]

Originally Posted by superfly

You are so full of negativity. Why did you buy a Ford when it's plain to see you don't like them.

Go buy a Honda or Subaru or whatever so that when something goes wrong, you can moan on those forums.

I am sure he didn't buy it knowing this is how it would turn out for him.

I am in a similar boat based on the last 2 FG Falcons I've bought.

Wait till you have done 50 - 60,000 kms in your FG XR50 and see how good its going. My FG XR6 had fallen appart by the time it had done 60,000 kms.... I thought it was just bad luck. The GT on the other hand is starting to show signs of failing now too... Diff bushes, boot actuators, seat bases it just goes on and on and on.

Ford builds some awesome cars but their quality is woeful. You wouldn't own one if you had experienced some of the dramas some of us go through...

[Smoke Pursuit]

Originally Posted by Fez WQ

No amount of customer service will fix issues people have in there head. Some people just cannot understand that perfection is only a dream.
NO car company has the perfect car, lets face it, that's why we have warranty.
And warranty is a selling point not something any company wants you to claim against!!

No, no one should expect perfection in this day in age you're right. But there's a big difference between perfection and absolute failure trust me. When your car starts rusting at 24 months old you will understand how some of us feel.

[flappist]

Ok, stop the bickering and personal attacks.

And I mean EVERYONE

[DJM83]

Originally Posted by DASH GT

I am sure he didn't buy it knowing this is how it would turn out for him.

I am in a similar boat based on the last 2 FG Falcons I've bought.

Wait till you have done 50 - 60,000 kms in your FG XR50 and see how good its going. My FG XR6 had fallen appart by the time it had done 60,000 kms.... I thought it was just bad luck. The GT on the other hand is starting to show signs of failing now too... Diff bushes, boot actuators, seat bases it just goes on and on and on.

Ford builds some awesome cars but their quality is woeful. You wouldn't own one if you had experienced some of the dramas some of us go through...

Honestly, i almost purchased an XR6T ute. I went with intentions to purchase said car. With the Focus as my second choice. Now i havnt purchased a new Falcon and im sure there are plenty of good cars out there. But ive only compared my euro car to the OZ falcons and the problems arent even close. Even some of the worst case XR5's arent even close when it comes to the amount of problems.
This isnt to rag on the falc at all just my observations.

[svo supporter]

Originally Posted by Fiesta_Man69

The "European" thing regarding brakes is Fords defence, not mine. I pointed out that European cars today have no issues with premature brake wear. For ford to use this as a reason is pure rubbish.

And your defense is saying my Japanese cars brakes last longer....true....Ford's defense is European quality, true....

Best not go any further as you're confused which country is where and where each make of car is manufacturered.

[superfly]

Originally Posted by DASH GT

I am sure he didn't buy it knowing this is how it would turn out for him.

I am in a similar boat based on the last 2 FG Falcons I've bought.

Wait till you have done 50 - 60,000 kms in your FG XR50 and see how good its going. My FG XR6 had fallen appart by the time it had done 60,000 kms.... I thought it was just bad luck. The GT on the other hand is starting to show signs of failing now too... Diff bushes, boot actuators, seat bases it just goes on and on and on.

Ford builds some awesome cars but their quality is woeful. You wouldn't own one if you had experienced some of the dramas some of us go through...

That's my point. Why did you buy the second car if you 'knew' they had problems?

I'm sure all of us here have had problems with their cars over the years, Ford isn't alone in that area but if you've been 'burned' by a car manufacture, why would you not take your money elsewhere?

[Fiesta_Man69]

Originally Posted by svo supporter

And your defense is saying my Japanese cars brakes last longer....true....Ford's defense is European quality, true....

Best not go any further as you're confused which country is where and where each make of car is manufacturered.

Er, no. Mirage = Japan. WS Fiesta = Germany (well Belgium for 90% of it anyways).

Feel free to disagree these facts.

[Mercury 8]

Why does positive news always end up down a negative path around this place? Ford have stated they are aware things are not right and looking to fix them. Is this not a good thing? I I have had issues with warranty before as well but I don't take to my matchbox every chance I can, I look forward to Ford moving forward with this. I have had plenty of the surveys in recent years after buying and servicing my Fords and was hopefull that the surveys were not just a gimmick which they appear not to be. Geez just about had enough of this place.

[Fez WQ]

Originally Posted by Fiesta_Man69

Yep, rust, ball joints, pinging, zetec alloys failing on mass (see Fez section) poor build quality etc are all in people's heads. How dare anyone question Ford!

Please.

Some one get Him off here......

[mik]

Originally Posted by DJM83

Honestly, i almost purchased an XR6T ute. I went with intentions to purchase said car. With the Focus as my second choice. Now i havnt purchased a new Falcon and im sure there are plenty of good cars out there. But ive only compared my euro car to the OZ falcons and the problems arent even close. Even some of the worst case XR5's arent even close when it comes to the amount of problems.
This isnt to rag on the falc at all just my observations.

there seems to be as many problems in euro models from my observations, but even if that was not so, you would expect wheel barrows to have less issues.

[Smoke Pursuit]

Originally Posted by superfly

That's my point. Why did you buy the second car if you 'knew' they had problems?

I'm sure all of us here have had problems with their cars over the years, Ford isn't alone in that area but if you've been 'burned' by a car manufacture, why would you not take your money elsewhere?

Bought them 3 months appart... The xr6 only had a few thousand Kay's on it when I bought the GT....

[deesun]

I for one have been pleased mostly with my Fords. 2003 BA, yes the handbrake issue, so I never used it. Warped brake issue, after 1 machining and 1 different set of pads before 30k I never had the issue again until I got caught 400k away from home once and had to use another mechanic, not the dealer, at 140k he showed me the discs which were shot so he changed them. Within 3 months the issue came back. At 211k a second machining and they just made legal. 4 drivers side headlight globes and thats about it. Just regular servicing. I also had LPG fitted at 120k. I had some wheel issues too but when I drove the car rather than my wife the issue went away. 3 or 4 remote key things. Sold it last week 3 spots of rust 2 on bootlid and one on rear d/s wheel arch. No oil leaks,no bad diff bushs. Even had the handbrake adjusted and it worked for more than 3 weeks.
Now I have a 2009 FGXR6T, 63k on the clock. 1warranty issue drivers elec window switch failed to raise/lower rear pass window. No diff bush issues no leaks seats fine.
To replace the 2003 I bought a 2003 BMW 330ci with 84k on the clock. By comparison the interior hasn't worn anywhere near as good as the Ford and I have been quoted $1100 for the next service + brake flush + coolant flush. Brake flush is every 2 years, what BS, coolant the same I think geez you're kidding. That will make the total $1600. My most recent 60k service on the T was $490ish. I love my XR6T but I cant deny it's nice to drive the beemer on a fine day with the roof down. I got an email from Ford customer service so I filled it out and sent it back. My only complaint was the dealer doesn't have a courtesy bus where as my last dealer did.

[Fordman1]

Originally Posted by Fiesta_Man69

Er, no. Mirage = Japan. WS Fiesta = Germany (well Belgium for 90% of it anyways).

Feel free to disagree these facts.

No WS Fiesta was Germany (Cologne - Not Belgium).

[Fiesta_Man69]

Yes, it was assembled in Germany. Most of the parts under the bonnet were in fact made in Belgium... I was surprised too

[DJM83]

Originally Posted by mik

there seems to be as many problems in euro models from my observations, but even if that was not so, you would expect wheel barrows to have less issues.

Hahahah funny guy.
Have you purchased a new Ford to cast your vote?
Im talking one model, im not using my observation and casting it over all euros as there is plenty of bad ones around.

But my experience with my Euro Ford is enough that ill never ever get the chance to purchase an aussie one.

[Wretched]

Originally Posted by mik

there seems to be as many problems in euro models from my observations, but even if that was not so, you would expect wheel barrows to have less issues.

and why would you expect that?

When was your last new Ford purchased? When was your last new Euro Ford (or any Euro) to lay a proper comparison?

[svo supporter]

Originally Posted by Fiesta_Man69

Er, no. Mirage = Japan. WS Fiesta = Germany (well Belgium for 90% of it anyways).

Feel free to disagree these facts.

Mirage and Lancer Evo VS Fiesta....Japan (being an Island by itself) VS European countries .....(ie Germany being part of the European country area)

Confusion plus with you. Might be best if you look in at an Atlas and did a little research on what areas they class as what.

Best to move on

[usernametaken]

looks like another derailed thread...

The last few post have been crap (yes, prob. including this one)

[DanielXR8]

Originally Posted by usernametaken

looks like another derailed thread...

The last few post have been crap (yes, prob. including this one)

There is genuine frustration with issues to do with Ford by some and there is genuine intolerance shown to them by others. Ironically the reason that is often stated by those self appointed to rid the internet of the supposed negativity is usually a variation on the themes "why did you buy the car", "my car did a gazillion miles with nothing more then an oil change therefore you are full of it" or "sick of hearing about this", which of course just makes it worse for those frustrated by Ford. Thats not a win for Ford by the way fan boys.

One of the reasons I think Ford have suffered more than Holden in the sales race, is because Ford traditionally has had much less of the diehard, can see or hear no wrong fan boys (now very vocal on here) and much more a large collection of car enthusiasts, who purchased Ford because they considered them the best car for them at the time.

As this group got burn't and turned to other brands Ford started to feel the pinch, then when the the general lack of interest in large cars grew, Ford has got caught with their pants down as those lost sales to the more considered buyers actually do now matter. Many left and nothing in the showroom has made them come back these past few years - thats caused a rethink and a pretty major shift in policy on Fords part to customer service. A very major rethink in fact. Sinead publicly acknowledging a presence on here was unthinkable not that long ago.

To Fords credit they have very belatedly realised that group of buyers need to be won back. Slagging those who still are hanging on to a Ford, no matter how unhappy with it, is not helping Fords cause one bit and simply is not something that someone wishing Ford to succeed should do.

Wishing them well and a sympathetic ear and joining your voice to wishing Ford well with its efforts to turn the brand around, while offering constructive feedback on the real problems Ford face might well. Sinead and the team at Ford wont acknowledge that feedback for the most part, but I am sure it will be read. We can only hope it is actioned on.

This is not a minor change in circumstances with Fords recent announcement of a review. Ford Australia and their dealers in particular have traditionally resisted any intervention. The Ford dealers are almost like a mafia and have wholesale rejected change or criticism, blaming Ford almost exclusively for anything and everything. The mindset of the dealer network and some old school sales and service managers really defies the reality of their situation and has done for years.

Ford have a lot of work to do to turn things around, we should be supportive, but also critical when the need arises. This is really Fords last chance to stay relevant in the Australian market and stay in the top five long term.

Lets see this as a chance to try and turn Ford around, not shout down and destroy the good will of the last customers Ford has - particularly for Falcon.

[prydey]

Originally Posted by DanielXR8

Ford have a lot of work to do to turn things around,.

because the interweb is such an accurate cross section of fords dealer network...

[Bossxr8]

Originally Posted by DanielXR8

There is genuine frustration with issues to do with Ford by some and there is genuine intolerance shown to them by others. Ironically the reason that is often stated by those self appointed to rid the internet of the supposed negativity is usually a variation on the themes "why did you buy the car", "my car did a gazillion miles with nothing more then an oil change therefore you are full of it" or "sick of hearing about this", which of course just makes it worse for those frustrated by Ford. Thats not a win for Ford by the way fan boys.

One of the reasons I think Ford have suffered more than Holden in the sales race, is because Ford traditionally has had much less of the diehard, can see or hear no wrong fan boys (now very vocal on here) and much more a large collection of car enthusiasts, who purchased Ford because they considered them the best car for them at the time.

As this group got burn't and turned to other brands Ford started to feel the pinch, then when the the general lack of interest in large cars grew, Ford has got caught with their pants down as those lost sales to the more considered buyers actually do now matter. Many left and nothing in the showroom has made them come back these past few years - thats caused a rethink and a pretty major shift in policy on Fords part to customer service. A very major rethink in fact. Sinead publicly acknowledging a presence on here was unthinkable not that long ago.

To Fords credit they have very belatedly realised that group of buyers need to be won back. Slagging those who still are hanging on to a Ford, no matter how unhappy with it, is not helping Fords cause one bit and simply is not something that someone wishing Ford to succeed should do.

Wishing them well and a sympathetic ear and joining your voice to wishing Ford well with its efforts to turn the brand around, while offering constructive feedback on the real problems Ford face might well. Sinead and the team at Ford wont acknowledge that feedback for the most part, but I am sure it will be read. We can only hope it is actioned on.

This is not a minor change in circumstances with Fords recent announcement of a review. Ford Australia and their dealers in particular have traditionally resisted any intervention. The Ford dealers are almost like a mafia and have wholesale rejected change or criticism, blaming Ford almost exclusively for anything and everything. The mindset of the dealer network and some old school sales and service managers really defies the reality of their situation and has done for years.

Ford have a lot of work to do to turn things around, we should be supportive, but also critical when the need arises. This is really Fords last chance to stay relevant in the Australian market and stay in the top five long term.

Lets see this as a chance to try and turn Ford around, not shout down and destroy the good will of the last customers Ford has - particularly for Falcon.

Well said. If they don't turn around their customer service Hyundai, Toyota and Mazda will continue to trample all over them, not to mention VW, Nissan etc. They are all lining up to take Fords market share, and if Ford continue to burn buyers with their BS attitudes towards their customers then they will continue to leave in droves.

The thing thats staggers me is it took Ford so long to realize that the massive drop in sales have a lot to do with the way customers in the past have been treated by dealers. This should have been picked up and improved on years ago, its really a great stain on the company that it was allowed to go on for so long, and its the workers that are the ones who cop it in the neck.

[mik]

Originally Posted by DJM83

Hahahah funny guy.
Have you purchased a new Ford to cast your vote?
Im talking one model, im not using my observation and casting it over all euros as there is plenty of bad ones around.

But my experience with my Euro Ford is enough that ill never ever get the chance to purchase an aussie one.

i did`nt know i had to own a new car to have an opinion, but having done some work shop time in my earlier years on mostly new cars also doing a stretch in one of the bigger car rental agencies in recent years and being on this forum for about the same time as you, one thing i have noticed on the various models,
the cars may have changed they may have a few more gadgets but the faults are still common ones , and if you have a look at the many many pages related to either the euro`s or the locals you will see what i mean.