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| The Pub For General Automotive Related Talk |
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30-04-2012, 05:16 PM
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Formally RED XR8
Join Date: Jul 2005
Location: Mornington, Vic
Posts: 1,463
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I just thought that I'd tell everyone about my good experience with getting some warranty work done on my XR6T. I needed a rose joint replaced, two hoses on the auto replaced, the thermostat housing gasket replaced, diff bush replaced and also the windscreen demister vent is warped and needs to be replaced. Apparently you can't just buy the vent by itself, the whole dash pad comes as one. It is booked back in to get the dash replaced now and there was no questions about them doing the work for me. I have to say a HUGE thanks to Knox Ford and to Troy but especially Steph in the service department for all of their help and hassle free attitude
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PREVIOUS '03 GT-P Manual, Sunroof, Sat nav, Leather, reverse sensors The only FPV ever built in CONGO GREEN SOLD CURRENT 2012 Manual, leather, sat nav GT 335 in SWIFT GREEN 1 of only 6 manual Swift Green GT’s and 1 of only 21 Swift Green GT’s in total |
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30-04-2012, 05:32 PM
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Go the Hogster!
Join Date: Sep 2008
Location: Brisbane
Posts: 2,518
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Thumbs up!
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Nitro XR50 - the last brand new one in OZ  first registered Oct 2011. |
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30-04-2012, 05:33 PM
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FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Melb north
Posts: 12,025
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good to hear a positive from a dealer.
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30-04-2012, 05:38 PM
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#4 | ||
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Regular Member
Join Date: Apr 2006
Location: Bayswater, Vic
Posts: 197
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I've also had very positive dealings with both the parts and new car sales depatments at Knox Ford.
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30-04-2012, 06:00 PM
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FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
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good on the dealership and well done you for posting a "positive" experience......constant negativity tends to wear a bit thin!
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--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
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30-04-2012, 06:19 PM
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#6 | ||
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FF.Com.Au Hardcore
Join Date: Jan 2005
Location: Lake Macquarie, Newcastle NSW
Posts: 3,164
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We need a workshop like that in Newcastle!
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30-04-2012, 09:40 PM
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FF.Com.Au Hardcore
Join Date: Jan 2009
Posts: 2,653
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Thanks for the post; always good to read positive stories as I too always have positive experiences at Ford dealers!!
Funny, how this topic is now 5 hours only & only 5 posts long.. Had it been negative feedback it would have been 5 pages long by now!! |
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30-04-2012, 10:40 PM
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#8 | ||
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Regular Member
Join Date: Jun 2009
Posts: 322
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Awesome. Top effort.
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XC GXL Warm 351c AOD  09 VE SV6 Sportwagon  BA Fairmont Ghia 
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30-04-2012, 11:09 PM
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IWCMOGTVM Club Supporter
Join Date: Sep 2005
Location: Northern Suburbs Melbourne
Posts: 17,799
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Good to hear a positive about knox Ford for once.
There are good dealers out there, I also think they are getting better.
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Daniel |
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01-05-2012, 07:10 AM
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#10 | ||
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Moderator
  
Join Date: Feb 2005
Location: Kenthurst
Posts: 40,403
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I can also add to this in say that Winford Ford is also excellent to deal with for parts and service ... especially for warranty issues ... and also sorting out a stuffed window reg for me on the spot when it decided to fail in pouring rain.
Nothing but praise for them ... I don't live in the area ... but if i was back in a new car under warranty I'd be going straight back there for all work.
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The Current Stable 2016 SZII TS Territory RWD Petrol The Evolution of the EGA54D utes AU Workshop Build thread of EGA54D B-Series Workshop Build thread of EGA54D 2004 SX TX Territory AWD - Gone but not forgotten 2010 FG XT "The ex-rental" - Moved onto a new home Mechan1k's Flickr Page |
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01-05-2012, 07:20 AM
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#11 | ||
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Right out sideways
Join Date: Dec 2004
Location: Coffs Harbour NSW
Posts: 5,306
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So nice to see a positive story about Ford on the Ford Forums
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2010 FG XR50 Turbo | 2007 FPV BFII GT, BOSS 302 |
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01-05-2012, 07:50 AM
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FF.Com.Au Hardcore
Join Date: Jan 2006
Location: Sydney
Posts: 3,874
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Good to hear; I'm sure there are a lot more good experiences out there.
Sinclair Ford were great when it came to the timing chain tensioners of my BA GT-P. Car was out of warranty but as it was sold and serviced by them and also a known fault they got the OK from Ford to do it at no cost to me. My initial approach was that I would pay for the labour if they supplied the parts but Chris in Service said they would talk to Ford about it. Congrats GTP 044! |
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01-05-2012, 09:42 AM
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#13 | ||
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Regular Member
Join Date: Apr 2005
Posts: 455
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Good stuff, Ford warranty is not always bad, we only ever really hear the bad news, not the good.
My old BA turbo had the rust cut out of the boot area a week before the 5 year corrosoin protection warranty was to expire. Ford were more than happy to help, no arguments. The work was pretty good quality.
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FG GT...Supercharged Bliss |
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01-05-2012, 09:48 AM
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#14 | |||
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Regular Member
Join Date: Apr 2005
Posts: 455
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Quote:
We used to get Chris to look after my wifes old Fiesta, he was fantastic! The power steering pump went on the Fiesta, instead of paying through the roof for Genuine Ford parts, Chris sourced a reconditioned pump at 1/4 the price.
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FG GT...Supercharged Bliss |
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A good experience with Ford warranty
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