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Old 19-03-2010, 06:37 PM   #1
LANKY 1
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Default hows this for Ford service!

they nicely reversed a Teritory with a towbar into the front of my ute!! Was all accidental, the guy reached in through the window of the teritory and started it up, and it rolled back into me ute! (all while i was right next to it)

Can u get teritory's in manual? cos i assumed it would have been auto, so how could it start and roll back( i thought they had to be in P or N to start?) and being a flat floor it shouldn't roll back even if in N

Damage was fairly minimal, mangled up the number plate, and squashed the front bar in a little.

They got it all painted up during the day and it looks good, and they are also ording new plates. so pretty happy in the end considering. They didn't do much of a service though cos of getting the front bar fixed

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Old 19-03-2010, 06:46 PM   #2
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so they squashed the front bar and it was repaired and painted the same day?

superman must work there
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Old 19-03-2010, 06:47 PM   #3
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oh man.... gives the professionals at Ford service a glowing endorsement!
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Old 19-03-2010, 06:49 PM   #4
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Quote:
Originally Posted by BOSHOG
so they squashed the front bar and it was repaired and painted the same day?

superman must work there

It wasn't majorly squashed, enough to make the paint crack and deform it slightly

Fact is i'm not sure how the teri rolled back in the first place
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Old 19-03-2010, 06:51 PM   #5
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Atleast they are fixing the fault/damage, just make sure they are doing or have done a good quiality job and not just a fix her up thank's mate.
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Old 19-03-2010, 07:04 PM   #6
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If you weren't standing there when it happened probably would have copped the we gave it a wash for you when you picked it up.........
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Old 19-03-2010, 07:05 PM   #7
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territorys come in auto only and will not start in any gear except park or nuetral, very odd indeed
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Old 19-03-2010, 07:12 PM   #8
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for some uncanny reason alot of these new cars have enough torque to move them in neutral, my old commodore work ute used to do the same thing
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Old 19-03-2010, 09:01 PM   #9
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Old 19-03-2010, 09:05 PM   #10
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Quote:
Originally Posted by 4bbl
territorys come in auto only and will not start in any gear except park or nuetral, very odd indeed
A bit like the old BW 3-speeders:
If the selector rod on a 4-speed auto incorrectly set,
the car doesn't reach parking pawl and will start in reverse.

A dealership employee leaning through a window
and starting a car should be a hanging offense..
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Old 19-03-2010, 09:44 PM   #11
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Quote:
Originally Posted by jpd80
A bit like the old BW 3-speeders:
If the selector rod on a 4-speed auto incorrectly set,
the car doesn't reach parking pawl and will start in reverse.

A dealership employee leaning through a window
and starting a car should be a hanging offense..
Yeah I agree. NEVER start a car without being in the drivers seat !! I worked for Midas for a while and left because they were too dodgy and doing stuff like that, letting molten metal drop onto the Oxy-Acetylene tubes (no flashback arrestor), and wanting me to short-cut the safety checks and there was no way I was signing my name to a car that I didn't KNOW was safe. Anyway getting off-topic lol. Yeah if the isolation switch isn't working or the linkage isn't quite where it should be it'll start in gear.
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Old 20-03-2010, 10:16 AM   #12
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Quote:
Originally Posted by galaxy xr8
Atleast they are fixing the fault/damage, just make sure they are doing or have done a good quiality job and not just a fix her up thank's mate.

They did a good job, i can't even tell where bouts the damage was, good thing is they also fixed a section where i scraped a kerb


Quote:
Originally Posted by pottery beige
If you weren't standing there when it happened probably would have copped the we gave it a wash for you when you picked it up.........
haha, It could do with a wash, it's filthy from the rain
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Old 20-03-2010, 12:08 PM   #13
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Quote:
Originally Posted by LANKY 1
Fact is i'm not sure how the teri rolled back in the first place
Not being a smartass but maybe the transmission was playing up and thats why it was there in the first place?
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Old 20-03-2010, 12:09 PM   #14
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Maybe they just swapped the front bar over from another car??
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Old 20-03-2010, 01:37 PM   #15
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Quote:
Originally Posted by jimmyxr6t04
Maybe they just swapped the front bar over from another car??
It's definately the same bar, same dead bug splatter, mud...
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Old 20-03-2010, 01:52 PM   #16
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Quote:
Originally Posted by LANKY 1
It's definately the same bar, same dead bug splatter, mud...
So they painted over that?
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Old 20-03-2010, 02:25 PM   #17
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i assume they would have cleaned the areas they painted
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Old 20-03-2010, 03:01 PM   #18
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Quote:
Originally Posted by LANKY 1
It's definately the same bar, same dead bug splatter, mud...
Oh ok.. well there goes that theory! I guess they did a quick detail and spray then to get it looking good!
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Old 20-03-2010, 03:04 PM   #19
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when i hit the corner of the bar on a kerb it cracked it and had some good scratch marks, that's all gone now too, must have puttyed it up or something
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Old 20-03-2010, 03:08 PM   #20
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Well mum found her FG XR6 had been serviced just once in 30,000km before she bought it, from a Ford dealership. They quickly booked it in for a service free of charge once she found out and rang.
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Old 20-03-2010, 04:03 PM   #21
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Quote:
Originally Posted by EDfutura25
Well mum found her FG XR6 had been serviced just once in 30,000km before she bought it, from a Ford dealership. They quickly booked it in for a service free of charge once she found out and rang.
The first service is at 15000 k's so its only just due for its second at 30000k's....



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Old 20-03-2010, 04:09 PM   #22
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Quote:
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The first service is at 15000 k's so its only just due for its second at 30000k's....
Isn't the first service at 3000km's.. Complimentary one, was with the BA's..
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Old 20-03-2010, 04:12 PM   #23
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Quote:
Originally Posted by pottery beige
Isn't the first service at 3000km's.. Complimentary one, was with the BA's..
Its a checkup, not a service...



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Old 20-03-2010, 04:13 PM   #24
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Am I on the right site? Ford dealers owning up to their mistakes. Ford dealers giving FREE services? Must be a mix up.
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Old 20-03-2010, 04:16 PM   #25
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Quote:
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Am I on the right site? Ford dealers owning up to their mistakes. Ford dealers giving FREE services? Must be a mix up.
When did you last buy a new Ford?



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Old 20-03-2010, 05:39 PM   #26
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1978. Ford Escort 1.6ltr XL. I have nothing but bad reports of the then Fury Ford service and parts at Ryde, from my personal experience. But I've been reading the bagging out that a number of forum members have been posting since I've been a member here. Currently I own a 2003 BA XR6 bought used near new which I can't fault and neither can I fault the local dealers service I have recieved, Andrew Medieke Group which I have reccomended in other posts. Took me 25 years to buy another Ford even though I compared a few during that time.
Maybe I should have put a couple of these in my post. I understand you have just bought a new FG and recieved excellent service from the dealer which is great but others on here have not gotten the same type of service from the dealers they have used. Hence my comment.
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Old 20-03-2010, 05:42 PM   #27
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Quote:
Originally Posted by LANKY 1
They did a good job, i can't even tell where bouts the damage was, good thing is they also fixed a section where i scraped a kerb



Well then you could say , you have come out ontop or infront.
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Old 20-03-2010, 05:58 PM   #28
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My old 1990 Corolla used to move if you revved it hard enough with it in gear and the clutch in. I'm talking like 8500rpm though.

Man I loved that car.
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Old 20-03-2010, 07:12 PM   #29
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Every Ford Dealer we work with is big on supporting the ford owners community

Let's face it, most of the dealership staff own a FORD or they wouldn't be working there

We have also found them very supportive when assisting with warranty issues or recalls - guess they see it as an opportunity to make good from a bad situation

Good to see some FORD DEALER GOODNESS being promoted on here!!!!
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Old 20-03-2010, 08:41 PM   #30
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I'd rather lick old car battery's than go near a Ford dealer again..
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